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Clutch

Expert consulting elevated by human connection

IT Analyst

Location

Brazil

Posted

126 days ago

Salary

0

Seniority

Senior

5 yrs expEnglishJamfLinuxmacOSPython

Job Description

IT Analyst

Clutch

• Take ownership of day-to-day IT operations, including helpdesk support for team members and contractors • Review and document existing IT processes, tools, and policies • Ensure proper management of Apple devices through MDM (e.g., Mosyle, Jamf) • Assess and improve Google Workspace configuration, permissions, and security posture • Automate manual IT workflows and policies using scripting (e.g., Python, Bash, or similar) • Strengthen identity and access management, including SAML/SSO/OpenID Connect integrations • Optimize SaaS provisioning and deprovisioning processes across core tools (e.g., Okta, Slack, GitHub, Notion) • Improve system documentation and standard operating procedures for a remote workforce • Lead strategic improvements to Clutch’s IT infrastructure to ensure scalability and security • Implement or enhance device lifecycle management and asset tracking processes • Partner with leadership on SaaS vendor evaluation, procurement, and cost optimization • Proactively identify and mitigate security and operational risks across systems and endpoints.

Job Requirements

  • 5+ years of experience in IT operations or IT systems administration in a fast-paced environment, preferably in SaaS and/or Fintech
  • Strong experience with macOS user support and device management
  • Excellent written and spoken English communication skills
  • Hands-on experience implementing and administering MDM solutions (e.g., Mosyle, Jamf)
  • Experience managing Google Workspace environments
  • Proven experience with IT helpdesk administration and end-user support
  • Experience implementing and managing SAML/SSO/OpenID Connect integrations
  • Experience automating workflows using Python, Bash, or another scripting language
  • Strong knowledge of computer systems, security best practices, and networking fundamentals
  • Experience managing SaaS vendors, including evaluation, procurement, budgeting, and cost control
  • Nice to have: Experience with Okta, Apple Business Manager, GitHub, Slack, Notion, and other SaaS platforms
  • Nice to have: Experience working with Linux operating systems
  • Strong customer-service mindset with a focus on delivering high-quality end-user experience.

Benefits

  • Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
  • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
  • Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays for relaxation and rejuvenation.
  • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
  • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
  • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

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