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Construct is an education non-profit working to unleash the joy of learning through design challenges.
Analista de Customer Success – Onboarding
Location
Brazil
Posted
98 days ago
Salary
0
Seniority
Senior
Job Description
Analista de Customer Success – Onboarding
Construct
• Treinar e orientar clientes para o aproveitamento máximo de nossos softwares; • Executar onboarding eficaz para novos clientes, garantindo uma experiência positiva desde o início; • Prestar suporte técnico e resolver dúvidas; • Desenvolver estratégias proativas e reativas para assegurar a satisfação e o sucesso contínuo dos clientes; • Realizar visitas ocasionais aos clientes para fortalecer relacionamentos e compreender suas necessidades no local; • Criar, implementar e monitorar planos de sucesso detalhados para cada cliente; • Colaborar ativamente em Provas de Conceito (POCs) para explorar novas oportunidades de negócios; • Agir como voz do cliente nas discussões de desenvolvimento de novas funcionalidades e produtos; • Trabalhar em sinergia com os times de Closers e Account Managers para maximizar a eficácia das estratégias de sucesso do cliente.
Job Requirements
- Formação ou em andamento em Engenharia Civil, Arquitetura ou cursos similares
- Experiência prévia em times de Customer Success no mercado SaaS B2B;
- Experiência em processos de Onboarding;
- Habilidades de Comunicação e Resolução de problemas;
- Proatividade e capacidade de atuação de maneira autônoma;
- Conhecimentos de ferramentas: CRM, Product Analytics, Help Desk;
- Experiência com atendimento ao cliente;
- Experiência em canteiro de obras
- Experiência com Pipedrive, Intercom, e June.so
Benefits
- TotalPass - Desconto em academia
- C4 Life e Clude - plataforma de apoio a saúde física e mental
- DayOff de aniversário.
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