• Be the technical expert on customer use cases, configuration and tech stack • Deliver structured, outcome-focused engagements that drive platform usage and customer value • Identify and guide expansion and optimization opportunities as customer needs evolve • Conduct usage reviews and platform audits to maximize ROI/value • Lead strategic conversations with Customer to align business objectives with platform execution • Provide actionable recommendations based on data insights, technical design, and industry best practices, taking said action on behalf of the customer, where possible • Document the project, including requirements, actions, outcomes and ROI-related deliverables • Partner with CSMs and Customers to build mutually agreed-upon success plans that drive high-value engagements, resulting in retention and growth • Advocate internally for customer needs and serve as a voice to Product and Engineering teams • Participate in strategic planning, roadmap discussions, and Executive Business Reviews • Maintain detailed records of account activity and engagement history in CS tools • Share field insights, scalable solutions, and best practices across the organization • Contribute to improving delivery playbooks, engagement models, and consulting frameworks • Help refine internal processes to ensure TAM activities are efficient, impactful, and measurable • Occasional travel may be required for strategic customer engagements

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem • Help design, diagram, and plan infrastructure architectures tailored to customer use cases • Conduct regular technical consultation sessions and workshops • Manage and maintain DigitalOcean’s key accounts • Partner closely with customers to drive engagement, retention, and expansion • Identify opportunities for cost reduction and performance optimization • Act as the voice of the customer within DigitalOcean • Develop tools and scripts to streamline technical engagements

• Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders. • Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders. • Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure. • Engage with C-level and VP-level contacts with confidence, clarity, and authority. • Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities. • Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level. • Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean. • Assist customers with architectural planning, workload migration, performance tuning, and incident response. • Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs. • Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts. • Identify opportunities for workload expansion, cost optimization, and operational efficiency. • Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.

• Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities • Understand customers' technical infrastructure, hardware, processes, and products • Deliver key portfolio updates and assist customers with product upgrades • Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies • Perform initial or secondary investigations and respond to online and phone support requests • Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams • Provide advice and guidance to customers about their current and future use of Red Hat’s offerings • Perform technical reviews and share knowledge to proactively identify and prevent issues • Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans • Build a sense of trust with customers and serve as their advocate within Red Hat • Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption • Ensure high level of customer experience with each qualified engagement • Analyse and present periodic reviews of operational performance to customer leadership • Establish and maintain parity with Red Hat’s open hybrid cloud strategy • Delivering trainings and presentations to customers staff • Travel, as necessary, to visit customers or internal events