• Own the enterprise-wide architecture for all internal business systems at HighLevel. • Maintain a clear, living system map that documents tools, integrations, data flows, and ownership. • Ensure systems are designed intentionally to support speed, scale, and reliability. • Act as the architectural gatekeeper for all new internal system requests. • Evaluate tools and vendors by assessing business need and strategic alignment. • Provide clear recommendations on whether to buy, build, enhance, consolidate, or decline tools. • Design and govern system integrations across operational platforms and analytics tooling. • Establish standards for configuration, access, documentation, change management, and data integrity. • Identify and proactively address architectural risks, technical debt, and system redundancy. • Serve as a trusted advisor to leaders across Support, Revenue, Finance, and Corporate teams.

• Serve as a key liaison between business stakeholders and technical teams • Optimize business processes and support system enhancements • Enable effective use of enterprise systems to drive business outcomes • Elicit, analyze, and document business and functional requirements • Translate business needs into clear system requirements, user stories, workflows, and acceptance criteria • Analyze existing business processes and systems to identify gaps and opportunities for improvement • Collaborate with architects, developers, and product owners to design, configure, and implement system solutions • Support end-to-end system lifecycle activities, including planning, testing, deployment, and post-implementation support • Coordinate and support User Acceptance Testing (UAT) • Monitor solution performance and recommend system enhancements based on business feedback

See Yourself at Telix The Director of Px Business Operations leads the seamless alignment of our business operational processes, programs, projects, and integration of IT solutions (i.e. Ironclad, SFDC, Power BI) across the Px business to assure accuracy, discipline, compliance, and governance. This role is designed for a visionary leader with extensive domain expertise and broad cross-functional experience (i.e. Operations, Finance, Sales, Marketing, IT). The ideal candidate will combine a operational mindset, strong analytical skills, with financial acumen, enabling them to interpret business drivers, assess the financial implications, and align resources effectively. This individual will anticipate challenges, minimize risk, ensure compliance, and deliver operational excellence, while seamlessly integrating processes, systems, and teams to drive sustainable, scalable business operations workflow and reporting reliability. You will serve as the key orchestrator of all initiatives that intertwine our process workflows, ensuring we operate with the utmost efficiency and effectiveness. As a core partner to senior leadership, you will leverage your expertise to managing complex, cross-functional projects, Program, and IT solutions to assure reliable reporting and business operations identifying areas for improvement, you will deliver transformative outcomes that align with both the short-term and long-term goals of the organization. You will work closely with the VP of Strategy and Operations to enhances business performance, reporting accuracy, and scales operational capabilities. Key Accountabilities - Process Excellence & Optimization: - Identify inefficiencies in existing processes and recommend scalable solutions that drive efficiency, productivity, and measurable impact. - Lead process operational improvement initiatives, using data-driven insights to drive continuous improvement across all organizational functions. - Develop and implement best practices for process design, reporting structure, governance, compliance, and optimization that align with Px goals. - Cross-Functional Collaboration & Leadership: - Collaborate with senior leadership and key stakeholders to define project scope, timelines, and deliverables, ensuring alignment with overall business objectives. - Foster a culture of collaboration across departments, breaking down silos to ensure shared accountability for outcomes. - Act as a trusted advisor to executives and operational leaders, offering strategic insights that inform decision-making through reliable reporting. - Data-Reliability: - Leverage advanced data analytics to measure success, identify trends, and recommend actionable strategies to optimize performance. - Create reliable data sources to assess risks, track project milestones, to ensure desired outcomes are achieved. - Develop reporting mechanisms to provide executive leadership with real-time insights into program performance. - Governance & Compliance: - Ensure that business operations, Px processes, and the IT tools we use adhere to industry standards, regulatory requirements, and compliance guidelines. - Establish governance structures to ensure reporting efforts are executed in line with organizational standards. - Assure the accuracy of the data and reporting for the Px business - Program & Reporting Integration: - Lead and manage cross-functional teams responsible for process platform integration projects, ensuring alignment with business strategy. - Act as the primary point of contact for process optimization, working across IT, finance, operations, sales, marketing , contracting, and other departments to drive cohesive initiatives. - Oversee the development and execution of strategic integration programs, ensuring seamless alignment between business processes, IT, and outputs. - Innovation & Change Management: - Champion innovative solutions and continuously assess emerging technologies and trends that could elevate operational efficiency. Education and Experience - Bachelor’s degree in business administration, Finance, Operations Management, Information Systems, or a related field; master’s degree or MBA strongly preferred. - 10+ years of progressive experience in process management, program management, or platform integration within a large, fast paced, and matrixed organization. - Demonstrated ability to lead initiatives that span cross-functional areas, ensuring alignment between strategic objectives and operational execution. - Proven track record of successfully managing complex, cross-functional projects involving platform integrations, process optimization, and enterprise transformation. - Experience in data-driven decision-making, with the ability to interpret complex business drivers, analyze financial and operational impacts - Strong understanding of business operations, compliance requirements, and technology ecosystems, with hands-on experience with working with enterprise-level systems (ERP, CRM, financial systems, etc.). - Finance background strongly preferred, including familiarity with budgeting, forecasting, variance analysis, and ROI measurement. - Exceptional stakeholder management and communication skills, with the ability to influence and align diverse teams toward common objectives. - Experience in change management, cultural transformation, and implementing scalable processes across distributed teams Key Capabilities - Inclusive Leadership – Fosters an environment where diverse perspectives are valued and leveraged, building strong cross-functional relationships. - Analytical Thinking – Breaks down complex business and operational challenges, identifies trends, and applies data-driven insights to guide platform operational decisions. - Business Acumen – Understands the financial, operational, and strategic drivers of performance. - Proactive Mindset – Anticipates risks, identifies opportunities, and implements improvements in processes, systems, and integrations without waiting for direction. - Communication Excellence – Clearly articulates complex operational and financial concepts to both technical and non-technical audiences, including senior leadership and executive stakeholders. - Strategic Thinking – Connects operational data and performance metrics to the broader business strategy. - Technical Proficiency – Leverages ERP, CRM, and financial systems, along with BI tools (e.g., Power BI, SAP, Salesforce), to drive automation, accuracy, and scalable solutions. - Cross-Functional Collaboration – Works seamlessly across departments to align objectives, integrate platforms, and ensure consistent execution of strategic initiatives. - Adaptability – Thrives in a dynamic, fast-paced environment, effectively managing competing priorities and evolving requirements. - Accountability – Takes full ownership of deliverables, meets commitments, and upholds the highest standards for accuracy, compliance, and quality. - Growth Mindset – Seeks out feedback, embraces new ideas, and continuously enhances skills, processes, and systems to improve organizational performance. Competencies - Strategic Mindset – Ability to think long-term, anticipate future business needs, and align processes, platforms, and initiatives with overarching organizational goals. - Leadership & Influence – Exceptional leadership and interpersonal skills with the ability to inspire, influence, and collaborate effectively across functions and at all organizational levels. - Analytical & Problem-Solving Skills – Strong ability to evaluate complex data, identify trends and root causes, and develop solutions that enhance performance and operational efficiency. - Data Governance & Performance Measurement – Deep understanding of data governance principles, reporting frameworks, and KPIs to ensure accuracy, consistency, and actionable insights. - Cross-Functional Program Management – Expertise in managing initiatives that span multiple teams and disciplines, balancing short-term deliverables with long-term strategic vision

• Drive transformation initiatives as primary liaison between business and technology teams • Partner with stakeholders to gather and document requirements across the entire RSB lifecycle • Facilitate requirements workshops and convert business needs into Epics, Features, User Stories, and acceptance criteria in an Agile framework • Prepare workflow and system design documentation, detailing business logic, data mappings, integration requirements • Lead solution design for processes across Microsoft Dynamics 365 (CRM), Inspire IPAS, Insurity Pro Suite, and more • Define and support integration criteria for seamless data flow among systems • Document and optimize the four IPAS workbenches • Support SIT/UAT cycles and ensure accurate test data setup • Collaborate with architecture and APIM teams on integration • Mentor junior analysts and present analyses to senior leadership