• Structure, manage, and optimize automations and customer journeys in HubSpot. • Write consistent, clear copy aligned with our tone of voice for emails, campaigns, and other communications. • Monitor KPIs, analyze results, and recommend continuous adjustments. • Track market trends, audience behavior, and CRM best practices. • Collaborate with other teams to ensure alignment and coherence in communication strategies. • Design tests, validate hypotheses, and implement improvements independently.

• Serve as the primary relationship owner for our Strategic segment employer customers (10,000-30,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders • Partner with marketing to develop and deliver engaging campaigns and workshops for your customers • Produce and regularly communicate customer reports • Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues • Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers • Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

If you’re like us, you agree that open source software is a wonderful and unique gift that the community of software developers across the world have given to each other. At FOSSA, we want to proliferate its usage with our software supply chain management platform that helps our customers know what licenses, vulnerabilities, and dependencies go into their software as they utilize open source software packages. And we won’t rest until all companies, big and small, love and feel as comfortable with using open source as we are. FOSSA is a rapidly growing series-B company with a truly distributed team. While our roots are in San Francisco, our growing team has members in several countries across many time zones. We’re always working to find the perfect balance of effective approaches to distributed work, while maintaining the direct personal connections that help us work better together and love our jobs. Your Mission You’re a Sr. Strategic Customer Success Engineer that thrives on technical challenges and going deep with customers to help them accomplish their goals. Exceptional work ethic is second nature to you, and you welcome a certain level of ambiguity. You understand that customers are what make a company and are willing and able to bridge the gap, narrow or wide, between customer expectations and what FOSSA delivers today. Simultaneously, you do not hesitate to speak up internally, you constantly seek to identify and improve technical processes and eliminate obstacles. You can be polished and well spoken in front of customers, articulating complex technical situations in a simple and concise manner to non-technical audiences. You can also be “gloves off” and tell the unvarnished truth in the right circumstances. Your technical acumen in helping customers is strong, and you are able to adapt to the different personas that interact with FOSSA (Lawyers / IP Councils, Project Managers and other Intermediaries, Engineering Leaders and Software Engineers of various types and backgrounds). Strong bonus if you have had prior OSS or similar experience. Most importantly, you are a true team player, you want to partner with Customer Success Managers, other engineers on the CS team, Product and Engineering contributors and many others to drive meaningful outcomes. You love open source and what it stands for in furthering software development and ultimately human advancement. You don’t ever give up and embrace adversity while approaching difficulties head-on. Responsibilities & Key Skills: - Lead consulting engagements for FOSSA prospects and customers pertaining to M&A activities involving code licensing and vulnerability audits - Ongoing technical ownership and accountability over a set of FOSSA’s customers - Solid understanding of enterprise-grade company stakeholder OSS needs and challenges - Hands on experience with CI/CD pipelines and how to integrate plugins (e.g. integrate FOSSA CLI in a Jenkins environment) - Consultative and hands-on approach to deploying FOSSA based on each customer’s specific build environments - Partner closely with your Customer Success Managers to drive customer strategy around highly technical, often complex integrations and outcomes - Continuously work to find and cultivate new technical champions within customers, forge trusted advisor relationships with your customers - Think and act “customer-first”, collaborating closely with all key parts of FOSSA (Success Managers, Product Engineering, Product Management, etc.) Qualifications: - Must have proven experience with private SaaS (single tenant) and on-prem SaaS (connected and disconnected), kubernetes (k8) or similar experience - Proven ability to write and maintain scripts (bash, Python, Perl, etc.) - Proven ability to write and maintain customer-facing technical project documentation - Experience with helping customers plan a complex technical rollout within their organization, identifying key stakeholders, obstacles, etc. - Working knowledge and understanding of threat modeling and how it applies to modern software architecture, ability to provide consultative recommendations - Able to partner and collaborate with internal teams in reproducing product defects, coordinate escalations and be able to be provide input to on-call teams at FOSSA - Desire to thrive by overcoming challenges, ambiguity and other “rough edges” in a fast-growing startup environment - Sense of humor, persistence, professional gregariousness - Espouse to core values of being biased toward action, solution oriented, and not afraid to experiment It’s a plus if you also have: - Previous experience as a Technical Consulting Engineer, Sales Engineer or Solutions Architect in a related field - Hands-on Open Source Software (OSS) license compliance consulting experience for Mergers and Acquisitions (M&A) - Solid understanding of open source software, passion to learn - Prior open source software contributor experience - Working understanding of the different open source licensing frameworks (i.e. GPL, MIT, Apache License, etc.), ability to discuss relative high-level merits of the different licensing frameworks - Prior experience with SCA and/or SAST tools - Working knowledge of software development security and vulnerability risks - Working knowledge and understanding of software development build systems - Previous SaaS experience, ideally working for a SaaS vendor with a complex implementation and integration requirement (e.g. network and/or cloud monitoring, AI tooling, computer vision, etc.) - Ability to travel up to 20% of the time to meet with customers as needed Why you'll love working at FOSSA: - A high-performing, supportive team with an exceptional culture where your work truly matters - Recognized nationally as a Best Startup to Work For by Built In (2024, 2025, 2026) and Forbes (2022) - Competitive compensation package including salary and meaningful equity ownership - Industry-leading benefits: 100% employer-paid medical premiums for employees and 75% coverage for dependents, plus dental and vision insurance, FSA, and 401(k) - Unlimited PTO so you can recharge and bring your best self to work The annual cash compensation range for this position is $200,000 - $230,000 OTE USD. Final compensation will be determined based on experience and skills and may vary from the range listed. FOSSA is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• Build and optimize automations by mapping customer journeys, configuring triggers, decision trees, dynamic lists, and continuous flows within CRM tools; • Execute multichannel campaigns, operating automated flows via WhatsApp, email, and SMS; create conversion-focused copy and run A/B tests; • Analyze the funnel by monitoring engagement and retention metrics, identifying bottlenecks, and fixing breaks in the flows.