• Own the day-to-day operations that keep every product listing, integration, and campaign running without a hitch, freeing our Directors and Account Leads to focus on growth strategy. • Upload products, set offers, and optimize storefront listings. • Maintain campaign calendars and execution trackers. • Assist with TikTok Shop–Shopify integration setup and troubleshooting. • Manage product feeds, inventory syncing, and fulfillment workflows. • Pull weekly TikTok Shop performance reports (GMV, CTR, AOV, conversions). • Flag performance trends and areas for optimization. • Manage seeding workflows, track creator shipments, and monitor affiliate activity. • Update creator CRM and affiliate program details. • Assist with SKU health audits, bundle creation, and product launch setup. • Maintain dashboards, track metrics, and organize campaign assets. • Support internal workflows, templates, and documentation. • Partner with Creator, Accounts, and Media teams to ensure accurate campaign execution and reporting.

• Lead and scale a high-performing team responsible for operational execution of data mining and audit-support activities • Ensure operational outputs are accurate, consistent, and actionable • Build, manage, and deliver against annual and ongoing budgets • Monitor operational spend and ensure the organization meets financial targets • Collaborate closely with client-aligned stakeholders and internal cross-functional partners • Continuously improve operational processes and performance through strong metrics discipline

• Lead a team responsible for operational execution of data mining and claims review activities • Oversee day-to-day review operations supporting Medicaid RAC initiatives • Provide direct supervision, coaching, and performance management for a team • Ensure that review selections align with approved RAC scopes • Coordinate closely with analytics, data engineering, quality assurance, and reporting teams • Support budget adherence and operational forecasting for their team

• Own weekly, monthly, and quarterly forecasting processes • Drive forecast accuracy and visibility into bookings, backlog, revenue, and utilization • Develop predictive pipeline models including stage weighting, velocity, and win rates • Partner with Finance to align bookings forecasts with revenue recognition planning • Deliver executive dashboards and board-ready reporting • Own Salesforce CRM architecture, hygiene, reporting standards, and pipeline integrity • Define opportunity stage criteria and enforce sales methodology (e.g., MEDDPICC) • Standardize pipeline reviews, forecasting cadence, and reporting rhythms • Integrate CRM with PSA / ERP systems for services forecasting visibility • Drive automation across pipeline management and account planning • Design and administer sales compensation plans aligned to bookings and revenue realization • Model quota allocation and attainment scenarios • Manage SPIFF programs and incentive structures • Oversee partner-influenced crediting logic • Ensure data accuracy for commission reporting and auditability • Align co-sell motion with Salesforce AEs and RVPs • Track partner-sourced and partner-influenced pipeline • Support AppExchange / Industry Cloud reporting requirements • Manage MDF tracking and ROI reporting • Support partner tier advancement strategies such as Crest or Summit • Model sales capacity, ramp time, and territory design • Analyze vertical performance across key Salesforce solutions (e.g., Financial Services Cloud, Data Cloud) • Align resource planning with bookings targets • Identify whitespace opportunities across accounts and industries • Lead QBR preparation and territory performance reviews • Standardize pricing approval workflows • Improve proposal-to-close cycle time • Establish scalable operating cadence across regions