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CQ fluency

Translations in any language focusing on health and life sciences. Engaging hearts and minds with CQ to improve lives.

Order Manager – Linguistic Validation

ManagerManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

94 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Order Manager – Linguistic Validation

CQ fluency

• Process and coordinate translation standard and complex requests with existing vendors • Manage tasks such as order clarification, order processing, allocation, deadline monitoring, query management, new invoice processing • Review clients’ requests and assess needs for additional information, e.g., editable formats, data preparation, compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories • Coordinate extensive, multilingual translation projects • Follow established processes to ensure adherence to restrictions around sensitive data and information • Handle customers’ feedback and complaints/escalations operationally and as first point of contact • Perform all daily, weekly and monthly administrative tasks as determined by the OM team lead.

Job Requirements

  • Minimum three years of experience in translation industry
  • Proficient use of CAT tools and XTM
  • Outstanding verbal and written communication skills
  • Commitment to professional customer service
  • Strong sense of task prioritization based on urgency and importance
  • Able to juggle multiple tasks and work well under pressure in a fast-paced environment
  • Energetic self-starter with initiative and creative approach to problem solving
  • Fluency in English and preferably a second language
  • Bachelor's degree or higher from an accredited institution

Benefits

  • Professional customer service
  • Positive attitude
  • Team player
  • Good proficiency in translation tools
  • Experience with Linguistic Validation processes
  • Strong computer skills including MS Office and Internet applications

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