• Serve as the day-to-day lead for client reporting and measurement deliverables. • Ensure outputs are accurate, insightful, and directly tied to business goals. • Build strong client relationships. • Manage reporting deliverables and collaborate across internal teams (Strategy, Media, Client Services, Data Science, and Project Delivery). • Ensure reporting tells a clear, compelling story that drives action. • Have significant ownership over deliverables, client communications, and cross-functional collaboration.

• Develop and maintain subject matter expertise in operational tools and software applications including, but not limited to, RxVector/Agile Care, NCRX, Lighthouse, CoverMyMeds, Lumicera Digital Engagement Programs for Patients and Providers, Manufacturer Patient Assistance Programs, Manufacturer Enhanced Services Programs, Phone System(s), CRM, Alvaria, Jira, and Electronic Medical Record navigation, communication, and documentation. • Partner with Health System pharmacy, finance, and revenue cycle leaders to ensure aligned charging, billing, and reimbursement workflows. • Provide financial impact analysis for new specialty therapies, biosimilars, site-of-care shifts, and program expansions. • Proactively communicate opportunities and risks for 340B program qualifications to Lumicera and Navitus partner organization leadership based on current and future changes to the 340B Program landscape. • Develop reporting and presentation on the current performance and additional opportunity analysis for Lumicera and Navitus partner organizations participating in the 340B program. • Support appeals strategies and remediation plans for recurring pharmacy reimbursement issues. • Effectively utilize analytics to track and trend successes and opportunities both internally at Lumicera, as well as externally with partners. • Developing and maintaining subject matter expertise is expected in software applications including, but not limited to, electronic health records, 340B third-party administrator platforms, Qlik-Sense, Navigate 3D, Microsoft Excel, Microsoft PowerPoint, SharePoint, Cisco, Genesys, and Alvaria. • Develop and maintain policies and procedures in scope of 340B compliance and optimization for Lumicera pharmacy operations in relation to partnerships with Covered Entities. • Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. • May provide functional supervision to professional, paraprofessional, and support staff in their respective pharmacy, including training, assigning duties, and providing input for performance evaluations. • Identify and present opportunities for workflow and process improvement to direct manager and/or Lumicera Leadership. • Develop and update training resources that effectively facilitate education on the unique aspects of 340B specific to the IDN Specialty Pharmacy workflows, programs, and individual locations. • Represent Lumicera and affiliated IDN organizations with a high degree of professionalism in all interactions within scope both inside and outside of the workplace.

• You will be the bridge between our educational vision and the technology that delivers it. • Provide tactical assistance during the setup and rollout of the new LMS, including testing features and uploading initial data. • Handle day-to-day administrative tasks within the LMS, such as managing user access, organizing course catalogs, and ensuring the platform remains organized. • Assist customers and internal stakeholders (Tek U) with platform-related issues, ensuring technology hurdles are resolved quickly. • Support leadership by pulling specific data sets and reports from the LMS for analysis. • Build e-learning modules and digital courses based on established instructional goals. • Help code, program, and integrate multimedia elements (video, audio, graphics) into the learning experience. • Proactively update existing videos and other collateral to ensure all training materials accurately reflect the current Tekmetric product. • Work alongside the training team to maintain the video resource library and credentialing programs.

• Own the client onboarding experience for new Health & Welfare implementations by gathering requirements, consulting on best practices, and collaborating with internal teams to address unique client needs. • Lead and project manage the discovery phase for new Health & Welfare client implementations to achieve individual, team, and company goals. • Guide clients and internal teams through defining and documenting requirements by reviewing source documents such as Legal Plan Documents, SPDs, and HR materials. • Identify and document plan administration requirements, including: • Benefits Class Matrix • Plan Requirements Templates • Rates • Permissions • Field Options • Site Text • Demographic and benefit data import files • Vendor and payroll export file requirements • Proactively consult clients on industry best practices and system/process changes needed to achieve their goals. • Research and recommend system enhancements and assist Product Managers and Developers with enhancement specification development. • Lead client-facing meetings, including kickoff, requirements gathering, requirements review, and other implementation touchpoints. • Identify and mitigate project and staffing risks; escalate appropriately. • Manage timelines with internal implementation teams and external client stakeholders. • Ensure that requirements are collected and finalized for all services included in scope. • Manage client expectations by anticipating issues, communicating turnaround times, and escalating changes in scope or services as needed. • Partner with internal teams to ensure all scoped services are accounted for in the requirements process. • Stay current on industry trends and recommend enhancements to the company’s client service approach. • Develop and implement strategies to improve client and broker satisfaction. • Assist with sales and marketing efforts as needed. • Act as a coach and mentor to others within the organization.