UDR - Opening Doors to your future

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description UDR, Inc. and its affiliated companies are adding a Virtual Community Service Administrator to our team. This position provides administrative support to the maintenance management teams at six apartment communities (1266 total homes) located in Bellevue, WA. This is a remote position (required to live within 1 hour of Bellevue, WA) and the schedule is Monday - Friday, 8a - 5p. - Responsible for scheduling repairs with contractors, tracking, and providing final inspection of the work provided by contractors or vendors. - Schedule the service team for timely apartment turnovers, painting, floors, carpets and general cleaning. - Provide inspection of vacant apartments to ensure they are ready for occupancy. Report and schedule maintenance for any issues discovered and report results of turnovers to management. - Provide support for or complete the pre-move-out inspections on a timely basis. - Schedule or assist the service team scheduling of service tickets. May follow up on resident satisfaction following the service event. - Provide overall quality control for both vendor-related and service team related community cleaning, safety, landscaping, and any other community projects. - Act as the liaison for contact and coordination of vendors as needed. - Responsible for ordering through Ops Technology for supplies following Company procedures. - Provide community inspection of every floor or building, exterior and amenity spaces. - Assist in the bidding process for services and documentation as needed. - Provide superior customer service to internal and external customers representing the community in a professional, concerned, and friendly manner to foster a positive experience for all residents. - Organize and maintain filing system, file and retrieve documents, records, and reports. Ensure protection and security of files and records. - Greet vendors or contractors and accompany them to appropriate work area or to the appropriate service team lead or manager. - Perform other duties as assigned or as necessary. - Support the District Service Manager with entering and tracking small and large claims. Qualifications - High School Diploma, or equivalent, is required with an Associate or Bachelor’s degree preferred. - Minimum of three years’ property management experience from the administrative or service side of the business. - Customer Service, Administrative, Quality Control or inspection experience is a strong plus. Benefits - Comprehensive benefit package - Apartment rental discount - Company matched 401(k) - Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) - Company observed holidays - Discounts to live in our best-in-class communities - Tuition reimbursement - Company sponsored events - Community service days - Annual President's Club held in Las Vegas, honoring associates for their exceptional customer service and operational excellence - Medical, Dental, Vision Plans - Lifestyle Flexible Spending Account - Medical Flexible Spending Account - Dependent Care Spending Account - Supplemental Term Life Insurance - Voluntary Cancer Insurance - Supplemental Short-Term Disability Insurance / AD&D Insurance - Voluntary Long Term Care Insurance - 401(k) Plan with company match - Rent Discount Company Description UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!