This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you ready for your next career adventure?! Integrated Management Strategies (IMS) is an award-winning, fast-growing woman-owned small business in the Washington DC area, specializing in healthcare, technology, and management consulting. We are seeking an experienced IT Specialist to join our healthcare consulting practice. The role is a full-time remote position; however, candidates must be located within a commuting distance of Vienna, VA. What you'll do: - Laptop and Device Management for all hardware, software licenses, and other related IT assets, including capital planning management. - Support the organization’s compliance with the Cybersecurity Maturity Model Certification (CMMC) and related U.S. Department of Defense cybersecurity requirements. - Maintain cyber security and data security protocols for protection of all sensitive data. - Install, configure, and troubleshoot for computer hardware and software. - Recommend improvements and services to executive management. - Assist with new hire onboarding account setup and change requests. - Manage helpdesk ticketing system and function as primary point of contact, providing computer users with problem-solving support on all levels in a timely manner. - Manage IT projects as needed and assist with other departmental projects. Qualifications - Bachelor’s degree or graduate/higher level degree in the fields of Information Technology or related field of study is desired. - Two plus years’ experience in the following: - Microsoft Administration - Networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP - PC Repair, troubleshooting, deployment, and liquidation - Knowledge of current security mandates/compliances with concentration in federal compliance requirements. - Customer support - Microsoft Power Platform Fundamentals certification desired. - Experience working with U.S. Department of Defense cybersecurity requirements. - Strong understanding of Cybersecurity Maturity Model Certification (CMMC). - Cloud and Cyber security certifications are desired. - Excellent problem solving and troubleshooting skills. - Flexible to work off-hours as needed, including some potential evenings and weekends. - Ability to manage confidential information with discretion and professionalism. Benefits - Integrated Management Strategies is an equal opportunity employer committed to diversity and inclusion in the workplace. - Prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, pregnancy, status as a protected veteran, or any other protected characteristic as outlined by federal, state, or local laws. - If you are an individual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to hr@im-strat.com. - E-Verify® is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. - The salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. - The actual salary rate for this position will be determined by a number of factors, including scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate, and other conditions of employment.

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives - Ongoing mentorship, development, and leadership programs - And more Mostly remote, Atlanta area candidate needed for onsite go-live presence at local sites. Description This role is a key part of Emory Digital’s Growth Team, supporting business development and strategic growth across the enterprise. As a member of the Growth Team, the Epic Analyst IV will be expected to successfully collaborate across multiple Digital teams to align strategies and workflows, serving as a main facilitator for Emory growth projects within the Digital portfolio. The main focus of this work will be on Epic's Ambulatory module, and as part of the Growth Team this role will be focused on new roll outs across either new health systems, clinics, or Community Connect engagements. The Epic Analyst IV will oversee workflow design, application build, third-party integration, and testing for the areas in which they support and serve as the application expert and point of contact in projects such as mergers, acquisitions, Epic Community Connect integrations, and internal expansion initiatives. Success in this role will be measured by the seamless integration of new business units, improved workflow efficiencies, and positive stakeholder feedback on project execution. The Epic Analyst IV operates with autonomy and has proven experience priortizing and managing their own workstreams with strong project coordination background. This candidate should be local to the Atlanta metro area to easily access business partners on site throughout a project’s lifecycle, in particular supporting Epic Community Connect go lives. RESPONSIBILITIES: - Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Ambulatory systems. - Works across interdisciplinary workgroups to accomplish set goals as a team. - Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite. - Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary. - Functions as business partner with service lines, departments, individuals, and coworkers. - Develops expert knowledge of system capabilities, applications, and processes to function effectively as educator and expert for system users. - Creates/modifies/advises/trains on workflow improvements regarding system usage and design. - Establishes and leads regular meetings proactively with department heads and/or superusers to identify, document, and prioritize their needs. - Coordinates operational and capital project requests with appropriate EHC IS and operational teams. - Acts as primary contact for supported applications regarding system down time. - Leads delivery of technical consulting and support services and solutions with minimal management input. - Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes, optimizations, special updates, upgrades, and implementations. - Leads/facilitates system design, validation, and/or remediation sessions. - Assist with Epic Security assignment, security templates and maintenance where appropriate. - Remains current on Epic new version training for all applicable Epic certifications (if Epic). - Provides leadership within and across teams. - Assists and mentors team members and other staff and serves as orientation resource for new employees. - Develops and maintains positive relationships with team, department, and organization. - Participates in educational and leadership opportunities to enhance professional growth and expertise. - Serves as a positive change agent within and across teams. Leads/facilitates team and cross-team meetings and initiatives. PREFERRED QUALIFICATIONS: - Candidates will have an Epic Ambulatory certification at a minimum. - Additional Epic certifications such as In-Basket i.e. Ambulatory Care Nursing Certification (AMB-BC) would be bonus. - Experience or certs in MyChart, Cadence, or Healthy Planet a bonus. - 5+ years of Epic build experience. - The ideal candidate will have extensive experience with Epic systems, strong project coordination skills, and a proven ability to collaborate in cross-functional team environments through complex integrations. MINIMUM QUALIFICATIONS: - Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. - A minimum of 7 years of progressive experience in clinical, business, or other healthcare operational areas or 9 years no degree. - This position requires the appropriate Epic certification for the specific area of assigned responsibility. - Working knowledge and subject matter expertise in the assigned operational department areas. - Knowledge and Abilities: Expert oral and written communication skills with a diverse population. Expert organizational, problem-solving, analytical, and time management skills. Expert interpersonal skills to interact positively and productively with teams across organizational lines. Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements. Flexibility to manage multiple initiatives and shift priorities based on business needs. Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely resolution of technology issues that enable uninterrupted patient-focused work. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives. This role is well suited for experienced help desk professionals, including those from MSP environments, who value service excellence and mission-driven work. Responsibilities - Serve as the first point of contact for IT support requests from corporate and remote employees - Provide remote technical support via phone, email, chat, and ticketing system - Troubleshoot and resolve hardware, software, endpoint, Microsoft 365, VPN, and access-related issues - Deliver clear, professional, customer service/empathetic support to users with varying levels of technical expertise - Own incidents through resolution when possible, ensuring timely communication and follow-up - Accurately document issues, troubleshooting steps, and resolutions - Escalate complex issues to appropriate IT teams with thorough context and analysis - Identify recurring issues and contribute to documentation, knowledge articles, and process improvements - Collaborate with infrastructure, security, and application teams to support reliable service delivery - Adhere to organizational IT standards, security policies, and HIPAA requirements Qualifications - 3+ years of experience in IT help desk, technical support, or MSP environments supporting users remotely in a distributed workforce - High school diploma or GED required; Associate degree or higher from an accredited college preferred - Strong working knowledge of Windows operating systems and Microsoft 365 - Proven ability to troubleshoot endpoints, peripherals, connectivity, and access issues - Excellent verbal and written communication skills - Strong customer service orientation with a calm, professional approach - Ability to work independently while contributing to a collaborative team Preferred Qualifications - Prior experience in a healthcare or regulated environment - Experience serving as a senior technician, escalation resource, or informal technical lead - Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms - Familiarity with MacOS - Working knowledge of Microsoft Entra and identity/access management - Experience supporting corporate or executive-level users - Interest in professional growth within enterprise IT or technical leadership Benefits - Subsidized, personal healthcare coverage (medical, dental vision) - Flexible Paid Time Off (PTO) - Professional Development, CEU, and Tuition Reimbursement - Curated Wellness Benefits supporting teammates physical and mental well-being - Community engagement opportunities - And more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Level 2 Help Desk Technician to join our Managed Services team. This role is ideal for an experienced IT professional who enjoys working across diverse environments, troubleshooting complex issues, and delivering excellent client experiences. Unlike traditional in-house IT roles, this position supports multiple clients in parallel across industries, requiring strong multitasking skills and the ability to switch contexts seamlessly while maintaining accuracy and professionalism. As a Level 2 Help Desk Technician, you’ll be responsible for resolving both day-to-day support tickets (Level 1) as well as more complex escalated issues (Level 2). You will also play a critical role in supporting hybrid environments, bridging on-premises infrastructure such as Active Directory and file servers with Microsoft Azure and Microsoft 365. Layer27 is not a “break-fix” MSP. We use a security-first, cloud-focused approach and leverage AI-powered automation to drive faster resolutions, improve documentation, and streamline repetitive tasks. This means you’ll not only troubleshoot issues but also help us continuously improve how we deliver service. Key Responsibilities - Provide remote support for end-user, server, network, and Microsoft 365 environments, handling both Level 1 and Level 2 tickets. - Manage tickets and service requests through HaloPSA, maintaining detailed documentation of all work and client communication. - Monitor and remediate alerts from NinjaOne RMM and Auvik, ensuring proactive action before issues escalate. - Troubleshoot and support Microsoft 365 services (Exchange Online, Intune, SharePoint, Teams, OneDrive) with confidence. - Assist in supporting Microsoft Azure environments including hybrid deployments that connect on-premises Active Directory, applications, and file services to the cloud. - Troubleshoot servers, storage, and virtualization systems, performing patching, upgrades, and remote maintenance. - Support client networks, including Cisco, Meraki, Fortinet, and Ubiquiti devices, ensuring connectivity, security, and performance. - Communicate effectively with clients, providing timely updates, explaining issues in plain language, and setting expectations. - Follow SOPs while also identifying opportunities for process improvement and contributing ideas for efficiency. - Use AI and prompt engineering to enrich tickets, automate repetitive tasks, and deliver faster, smarter resolutions. Technologies You’ll Work With - Productivity & Cloud: Microsoft 365 (Exchange, SharePoint, Teams, Intune, OneDrive), Microsoft Azure (Identity, Security, VMs, Hybrid integrations), Google Workspace. - Security & Compliance: Microsoft Defender for Business, Microsoft Security Center, Purview/Defender for Office 365, ThreatLocker Application Control, Conditional Access, MFA, Zero Trust. - Infrastructure & Backup: Windows Server 2019/2022, Active Directory & Azure AD, Veeam Backup & Recovery, Citrix XenApp/XenDesktop (basic support). - Networking: Cisco Enterprise switching/routing, Meraki cloud-managed networking, Fortinet firewalls/APs/switches, Ubiquiti UniFi wireless and switching. - RMM, PSA & Monitoring: NinjaOne RMM, Auvik, HaloPSA. - AI & Automation: AI-driven knowledge retrieval, ticket enrichment, workflow automation, and emerging prompt engineering practices. Qualifications - 3+ years of experience in technical support or helpdesk roles (MSP experience strongly preferred). - 2+ years of experience administering Microsoft 365 environments at scale (Exchange, SharePoint, Intune, Teams). - Hands-on experience with Microsoft Azure, including hybrid integrations with on-premises Active Directory and infrastructure. - Strong troubleshooting skills with Windows Server and Active Directory (group policy, DNS, identity management). - Familiarity with RMM, PSA, and monitoring tools such as NinjaOne, HaloPSA, and Auvik. - Networking knowledge across Cisco, Meraki, Fortinet, and Ubiquiti platforms. - Solid troubleshooting experience across operating systems, applications, networks, and security tools. - Ability to communicate clearly with both technical and non-technical users, translating complex issues into plain language. - Strong organizational skills with the ability to context switch across multiple client environments while maintaining accuracy. - Proven ability to work effectively in a fully remote team, balancing independence with collaboration. - Participation in the on-call rotation is required (approximately once every 5–6 weeks). Soft Skills - Professional, client-first attitude with the ability to reassure and support customers during stressful situations. - Strong documentation and knowledge-sharing habits, ensuring continuity across the team. - Adaptability to learn new technologies quickly and embrace innovative approaches (including AI). - Attention to detail with a focus on quality and consistency over quantity. Benefits - 401(k) with company match - Health Insurance: 99% company-paid for employees and 99% for dependents on the standard plan - Dental Insurance: 99% company-paid for employees, 50% for dependents - Vision Insurance: 99% company-paid for employees, 50% for dependents - Short-term & Long-term Disability Insurance - FSA with employer contribution - Fully remote role (U.S.) - Generous PTO, sick time, floating holidays, and scheduled holidays - Reimbursement for business expenses (e.g., mileage, mobile phone, etc.) - Strong team collaboration, and a culture that values excellence, transparency, and client success