• Configure and maintain protection policies in SIEM/XDR/EDR solutions • Perform detection tuning to improve alert quality • Reduce false positives and operational noise • Validate detection coverage based on the MITRE ATT&CK framework • Identify protection gaps on endpoints • Adjust alert severity and prioritization • Configure automatic blocking and containment • Continuously assess the effectiveness of protection policies • Support the SOC in improving detection rules • Produce technical reports on protection effectiveness • Ensure continuous updating of security policies

• Research, write, revise, and proofread new or existing proposals, Master Service Agreement (MSAs), Statements of Work (SOWs), and technical documentation. • Partner with internal sales team, engineering team and/or clients to understand the technical elements and objective(s) of the services solution and incorporate the necessary requirements into a legal services contract. • Liaise with Trace3 Legal for necessary approvals, validate new contract language, and/or assess risk. • Compare and analyze multiple services agreements and contracts to identify and redline conflicting legal terms, billing terms, broad or undefined scope, including alignment of Client MSA and subcontractor MSA/subcontractor SOW when applicable. • Actively update status of assigned services requests in CRM to reflect current stage of SOW development. • Ensure all materials meet internal and external business and legal standards, and follow appropriate corporate standards, guidelines, and approval processes. • Collaborate with engineering practice directors to create specialized SOW/PSA templates for Trace3 service offerings requiring little to no customization of scope. • Provide regular and proactive communication throughout SOW development and escalate with appropriate stakeholders to deliver within established service level agreements (SLA), and/or Client requested deadline. • Follow established process documentation, formatting guidelines and applicable instructions by utilizing relevant document templates custom to a client, service offering, and/or contract type. • Maintain standardized language and documentation practices that allow for consistent development and execution of services agreements. • Lead creative and productive collaboration while applying best judgement to ensure both Trace3 standards and client requirements are balanced. • Edit documents to verify accuracy, consistency, grammar, and format. • Actively prioritize workload to ensure production and delivery of quality, professional documents that meet or exceed customer requirements is consistent. • Support the goals of the Client Experience organization as needed. • May perform other duties as assigned by supervisor.

• Causar impacto na vida das pessoas, construindo um produto focado em otimizar a logística de fretes do e-commerce nacional; • Trabalhar em squads que utilizam metodologias ágeis para entregar valor constante aos nossos clientes; • Arquitetar e desenvolver soluções de tecnologia com foco em integrações de soluções logísticas de encomendas, aplicando as melhores práticas para contribuir com a escalabilidade, segurança e qualidade; • Contribuir com sua equipe e pares através de revisão de código; • Realizar a manutenção de softwares, prezando pela segurança e qualidade dos projetos; • Monitorar de forma proativa as aplicações, com auxílio de ferramentas profissionais de monitoramento e observabilidade; • Analisar e validar a viabilidade de projetos e a priorização de tarefas junto de sua equipe; • Planejar entregas contínuas, manutenções e responder a incidentes; • Propor novas tecnologias e serviços que possam agregar valor; • Atuar com metodologias ágeis; • Aprender muito e compartilhar conhecimento.

• Review installation photos and submitted documentation from field technicians • Verify proper placement, mounting, wiring, and connections of telematics hardware • Ensure installations meet manufacturer guidelines and internal QC standards • Identify installation errors, missing components, or non-compliant setups • Approve or reject installations based on established quality criteria • Provide clear, actionable feedback to technicians when corrections are required • Document QC findings accurately in tracking or ticketing systems • Follow standardized QC checklists and internal procedures • Escalate complex or unclear cases according to defined workflows • Monitor recurring installation issues and report trends to leadership