Role Description We are looking for a Head of Client Operations who has experience operating inside a growing startup environment and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention. This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention. Responsibilities - Client Relationship Ownership - Act as the primary point of contact for 20–30 active clients - Lead client check-ins, manage expectations, and handle ongoing requests - Anticipate risks early and proactively prevent churn - Own client satisfaction, retention, and long-term success - Campaign Performance & Results - Diagnose and resolve underperforming cold email campaigns - Troubleshoot deliverability issues, list quality problems, and low-converting copy - Quality-check campaigns before launch to ensure readiness and performance - Continuously optimize campaigns for measurable outcomes - Processes, Systems & Documentation - Build and refine delivery documentation as the business scales - Create practical playbooks that evolve with a growing startup - Track SLAs, client health metrics, and delivery standards - Cross-Functional Collaboration - Work closely with the development team on technical and infrastructure issues - Coordinate with the outreach team on execution and optimization - Report directly to the founder on client health, risks, and delivery performance Qualifications - You have operated in fast-growing startups where roles are fluid and ownership is high - You take responsibility for outcomes without waiting for perfect processes - You communicate directly and confidently with founders and executives - You are comfortable adapting as the business evolves - You focus on execution, impact, and results Requirements - Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company - Background in cold email agencies, lead generation, or similar high-velocity environments - Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement - Ability to personally write copy and troubleshoot campaigns when needed - Technical enough to understand APIs, automations, and data flows without relying heavily on engineering - Daily, practical use of AI tools for real operational work - Strong problem-solving skills and comfort working in environments where systems are still being built Key Metrics for Success (KPIs) - Client retention and churn reduction - Campaign performance and deliverability outcomes - Client satisfaction and relationship health - Delivery consistency and SLA adherence - Overall impact on client results as the company scales Interview Process - Initial Screening - Interview with Founder - Final Discussion - Offer & Onboarding

NTT DATA is seeking to hire a Remote Claims Processing Associate to work for our end client and their team. In this Role the candidate will be responsible for: • Processing of Professional claim forms files by provider • Reviewing the policies and benefits • Comply with company regulations regarding HIPAA, confidentiality, and PHI • Abide with the timelines to complete compliance training of NTT Data/Client • Work independently to research, review and act on the claims • Prioritize work and adjudicate claims as per turnaround time/SLAs • Ensure claims are adjudicated as per clients defined workflows, guidelines • Sustaining and meeting the client productivity/quality targets to avoid penalties • Maintaining and sustaining quality scores above 98.5% PA and 99.75% FA. • Timely response and resolution of claims received via emails as priority work • Correctly calculate claims payable amount using applicable methodology/ fee schedule Requirements: • 3 year(s) hands-on experience in Healthcare Claims Processing • 2+ year(s) using a computer with Windows applications using a keyboard, navigating multiple screens and computer systems, and learning new software tools • High school diploma or GED. • Previously performing – in P&Q work environment; work from queue; remotely • Key board skills and computer familiarity – o Toggling back and forth between screens/can you navigate multiple systems. o Working knowledge of MS office products – Outlook, MS Word and MS-Excel. Preferred Skills & Experiences: • Amisys • Ability to communicate (oral/written) effectively in a professional office setting • Effective troubleshooting where you can leverage your research, analysis and problem-solving abilities • Time management with the ability to cope in a complex, changing environment

We are seeking an organized and detail-oriented Travel Logistics Coordinator to assist with coordinating travel arrangements, managing schedules, and ensuring all planning details are handled smoothly from start to finish. This fully remote position is ideal for someone who enjoys organization, clear communication, and supporting clients through a well-managed planning process. In this role, you will communicate with clients to gather important trip details, assist with researching travel options, and help coordinate reservations such as accommodations, transportation, and vacation packages. You will also review travel information carefully to ensure accuracy, track updates or changes, and maintain organized records within internal systems. The ideal candidate is dependable, proactive, and comfortable working independently while managing multiple details at once. Strong organizational skills and attention to detail are essential to ensuring each client receives a seamless and well-coordinated experience. Key Responsibilities - Coordinate travel reservations, schedules, and confirmations - Communicate with clients to gather necessary trip details and provide updates - Assist with researching destinations, accommodations, and travel options - Review bookings and documentation for accuracy and completeness - Track changes and follow up on outstanding items - Maintain organized records within internal systems and digital platforms Qualifications - Strong communication and organizational skills - High attention to detail and strong follow-through - Comfortable using online tools, scheduling systems, and digital platforms - Ability to work independently in a remote environment - Customer service, administrative, or coordination experience is helpful but not required Additional Details - 100% remote work environment - Training and ongoing support provided - Opportunity to develop skills in travel coordination and client service Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

• oversee, track, and alert on the stability and status of the 988 Lifeline • collect, analyze, distribute, and report on various data generated by the 988 series of networks • interact with other departments within the 988 Lifeline • help the Operations staff develop operations-oriented data solutions • compile and report data reporting requests and questions at regular intervals • monitor, use, and advise on internal data reporting tools • develop an internal timeline of additional reporting for operational needs and analysis • manage the integration of new and updated data tools into operational systems • alert appropriate staff when an impact on network stability is observed • attend regular meetings with the 988 data team • assist in the administration of 988 as it pertains to services provided over various technological modalities • support the 988 Operations team with chat/text/voice testing and quality assurance testing • identify discrepancies or deficiencies in schedules and recommend necessary adjustments • provide analytical support and recommendations for staffing resources • monitor Pause Code activations and review daily productivity