This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your role as a Functional Analyst will be to support the Product Owner – Customer & Onboarding and the wider Business Design & Product Ownership team with the various initiatives underway to deliver on our strategic ambition. You will be required to work with various stakeholders across the value chain and organisation to elicit and validate needs and requirements for changes to business processes, policies, and information systems. - Effectively support design process improvement projects, utilising process improvement tools. - Identify, manage and resolve high-impact risks and issues for each project or change initiative, contributing to investigations, business impact analysis, recommendations, and operational risk solutions. - Facilitate the identification and evaluation of business requirements through narratives, features, and stories, thereby enabling the creation of suitable solutions or outcomes. - Identify opportunities for improvement of business process and systems that will improve efficiency, customer experience and profitability. Qualifications - Strong finance industry knowledge – especially knowledge of bank processes, credit, risk and regulatory standards. - Demonstrated technical skills in process improvement. - Experience with or demonstrated ability to manage relationships with internal and external stakeholders. - Strong report writing skills and the ability to communicate complex issues and requirements to all levels of stakeholders. - Studies in Business Analysis and/or tertiary qualifications in a business, finance, or technology related discipline is preferred. - Business experience with analytical skills and a strong improvement mindset. - Data analysis and visualisation skills viewed favorably. Requirements - Commit to a 12-Month Secondment to ensure project deadlines are met. Benefits - Hybrid work? Our flexible work options are designed to suit your life – talk to us about what flexibility means to you. - Health and wellbeing support, including discounted gym memberships, and private health insurance options. - Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

About Cigna Let us tell you a little more about who we are. We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career - you’ll make a difference, gain real world experience, and contribute to changing the way people think about healthcare. The Provider Contracting Lead Analyst will have the following Responsibilities: - Establish, develop, and maintain relationships. Within your assigned market, you’ll be expected to cultivate relationships with providers, both current and prospective. You will build and maintain relationships that nurture provider partnerships to support the local market strategy. - Understand the interrelationships and competitive landscape of the providers in your geographic area. - Understand the dynamics of provider networks. Support strategic positioning for provider contracting, assist in the development of Commercial networks and help to identify opportunities for greater value-orientation. - Participate in contract negotiations. Negotiate contracts with current and potential providers for the Commercial products. - Be a team player. Work closely with a variety of internal and external individuals to accomplish your goals, including your Manager, Provider Service, Provider Data Management, Fee Schedule Management, Regional Director, Legal, Network Analytics, Compliance and Sales ​Qualifications - Bachelor's degree preferred. Significant industry experience will be considered in lieu of a Bachelor degree. - 1-3 years in a Provider Contracting or Healthcare Administration role is required - Reside in Central Pennsylvania (preferred) - Highly motivated, confident, energetic, and positive attitude - Strong communication and presentation skills, along with listening ability - Strong analytic skills and financial acumen - Willing and able to take initiative and is results-oriented - Effective critical thinking, problem-solving and influencing skills - Exceptional work ethic, willing and eagerness to succeed – a proven self-starter - A high degree of honesty and integrity - Ability to collaborate with others - Goal-oriented and career-minded - Exceptional customer service standards and delivery - Ability to thrive in a fast-paced environment - Ability to prioritize projects and to handle multiple demands simultaneously - Multilingual language skills are highly desired - Proficient in Microsoft Office If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Own and maintain support and workforce data sets across tools and systems, ensuring accuracy, consistency, and accessibility for both individual and team performance data • Develop, maintain, and distribute recurring reporting and dashboards on key workforce and support metrics (e.g., staffing, forecast accuracy, adherence, attrition, productivity, contact rates, performance, operating costs) • Analyze complex data from multiple internal and external sources to identify trends, root causes, and actionable insights that inform decisions on support operations, product automation strategies, process changes, and fan, client, and broker experience • Evaluate existing business processes and identify opportunities for optimization and automation. Provide written and visual summaries of findings and present findings to senior leadership as needed • Develop process maps, workflows, and documentation for current and future-state operations • Monitor and investigate key workforce and support KPIs, proactively surfacing unusual patterns, resolving data quality issues, and completing high-quality ad hoc analyses and reporting requests for stakeholders • Collaborate with operations teams to complete ad hoc reporting and analysis requests related to business challenges and opportunities like contact, drivers, quality, cost, or performance. Helping surface where SeatGeek teams should focus their efforts to help reduce operational expenses where possible and appropriate

Job Title: Senior Business Systems Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: We are seeking an experienced Senior Business Systems Analyst with strong expertise in Momentum ERP, Power BI, and SQL/back-end data querying. The ideal candidate will have prior experience supporting or working with the U.S. Department of Veterans Affairs (VA) or similar federal environments and will be skilled in translating complex business requirements into scalable technical and reporting solutions. This role partners closely with business stakeholders, developers, and data teams to enhance financial, operational, and reporting capabilities across enterprise systems. Responsibilities: - Gather, analyze, document, and validate business and system requirements. - Design and develop Power BI dashboards, reports, and data visualizations to support operational and executive decision-making. - Write complex SQL queries to extract, analyze, and validate data from back-end databases and tables. - Support system integrations, data mappings, and process improvements within Momentum and connected platforms. - Participate in testing activities including unit testing, system testing, and user acceptance testing (UAT). - Ensure solutions align with federal compliance, security, and data governance standards, especially within VA environments. - Create and maintain technical and functional documentation. Qualifications: Required: - 5+ years of experience as a Business Systems Analyst or similar role. - Demonstrated hands-on experience with Momentum or other ERP Solutions (financials, budgeting, or related modules). - Strong experience building Power BI reports and dashboards, including data modeling and DAX. - Advanced proficiency in SQL, including querying back-end tables, joins, stored procedures, and data validation. - Experience working in federal government environments or regulated industries. - Strong analytical, problem-solving, and stakeholder communication skills. - Ability to manage multiple priorities in a fast-paced environment. Desired: - Previous experience supporting the U.S. Department of Veterans Affairs (VA). - Familiarity with federal financial systems, compliance, and reporting standards. - Experience with data warehousing, ETL processes, or Azure data services. - Knowledge of Agile/Scrum methodologies and tools such as Jira or Azure DevOps. - Relevant certifications (CBAP, PMI-PBA, Microsoft Power BI, or similar). - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.