• Lead day-to-day operational execution for the Advisory practice • Manage and optimize engagement lifecycle processes • Implement, maintain, and continuously improve standardized tools, templates, and operating procedures • Monitor project status across the portfolio, proactively identifying risks, bottlenecks, and capacity constraints • Own capacity planning and utilization tracking • Partner with Advisory leaders and internal stakeholders • Facilitate after-action reviews and operational feedback loops • Oversee reporting and dashboards for leadership visibility • Supervise, coach, and develop Advisory support team members • Contribute to broader operational excellence initiatives

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Associate, Live Operations Parcel Strategy & Operation will own the day-to-day operations supporting the team that is our first line of support for our sortation and transportation network. They will work with both internal and external stakeholders to manage site operations and live escalations in direct partnership with our Regional and transportation leaders. This role reports directly to the Manager, LiveOps. We expect this role to be up to 20% travel, with primary focus on supporting a geographically separated and diverse LiveOps team in a remote capacity. You’re excited about this opportunity because you will… - Own: Oversee the live, tactical operations of 60+ locations and associated transportation lanes across a national hub and spoke network, ensuring all site processes run smoothly, efficiently, and safely across a heavily externalized partner network. - Strategize: Design, build, and execute data-based alerting to inform larger scale initiatives and where resources may need to be diverted live to improve quality outcomes. - Delight customers: Work cross-functionally with central teams to ensure your team is prioritizing initiatives to ensure customers the best experience on each and every order and your team is equipped with the tools, resources, and support needed to achieve these goals. - Be Flexible: Core hours may shift based on business needs and operational availability will provide opportunities to interface with central and ground teams across the network supporting 24/7 operations. Qualifications - You solve problems from first principles. - You’re unafraid of ambiguity. - You’re analytical with excellent Excel / Google Sheets / data analysis skills. - You’re a proven leader with 3+ years of leadership experience in an operations-heavy environment. - You can flex between live escalations and day-to-day operational details. - You act like an owner, taking initiative to drive incremental improvement. - You have 2-4+ years’ experience in on-the-ground warehousing or logistics, preferably in the 3PL space. - You have familiarity with SQL or data manipulation to draw conclusions. Requirements - If internal, you qualify for internal mobility guidelines. Benefits - Comprehensive benefits package including a 401(k) plan with employer matching. - 16 weeks of paid parental leave. - Wellness benefits and commuter benefits match. - Paid time off and paid sick leave in compliance with applicable laws. - Medical, dental, and vision benefits. - 11 paid holidays, disability and basic life insurance. - Family-forming assistance and a mental health program. - Flexible paid time off/vacation for salaried roles. - Vacation accrued for hourly roles at about 1 hour for every 25.97 hours worked.

• Lead complex performance improvement projects • Oversee project teams and ensure high-quality deliverables • Execute Project Manager Office (PMO) responsibilities • Develop project travel logistics and coordinate arrangements • Review and approve travel expense reports • Create client-facing materials and support project workstreams

• Ability to serve as engagement director for small projects limited to employee’s specific area of subject matter expertise • Ability to independently meet with clients and executives to advance project deliverables • Supports CPI SME in the workstream assessment and/or implementation deliverables • Develops thought leadership that advances self and BRG’s brand in thought leadership • Ability to lead, manage, develop, mentor, and coach junior staff supporting the managing consultant’s projects