• Act as a bridge between business stakeholders and engineering teams, translating product needs into clear requirements. • Facilitate Agile/Scrum ceremonies and help teams maintain efficient development processes. • Support product decision-making by gathering requirements, analyzing needs, and defining solutions. • Ensure the successful delivery of features and improvements in collaboration with product managers and development teams. • Work closely with stakeholders to clarify scope, priorities, and business objectives. • Help maintain alignment between product strategy, technical implementation, and delivery timelines. • Promote Agile best practices and continuously improve team workflows.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your role as a Functional Analyst will be to support the Product Owner – Customer & Onboarding and the wider Business Design & Product Ownership team with the various initiatives underway to deliver on our strategic ambition. You will be required to work with various stakeholders across the value chain and organisation to elicit and validate needs and requirements for changes to business processes, policies, and information systems. - Effectively support design process improvement projects, utilising process improvement tools. - Identify, manage and resolve high-impact risks and issues for each project or change initiative, contributing to investigations, business impact analysis, recommendations, and operational risk solutions. - Facilitate the identification and evaluation of business requirements through narratives, features, and stories, thereby enabling the creation of suitable solutions or outcomes. - Identify opportunities for improvement of business process and systems that will improve efficiency, customer experience and profitability. Qualifications - Strong finance industry knowledge – especially knowledge of bank processes, credit, risk and regulatory standards. - Demonstrated technical skills in process improvement. - Experience with or demonstrated ability to manage relationships with internal and external stakeholders. - Strong report writing skills and the ability to communicate complex issues and requirements to all levels of stakeholders. - Studies in Business Analysis and/or tertiary qualifications in a business, finance, or technology related discipline is preferred. - Business experience with analytical skills and a strong improvement mindset. - Data analysis and visualisation skills viewed favorably. Requirements - Commit to a 12-Month Secondment to ensure project deadlines are met. Benefits - Hybrid work? Our flexible work options are designed to suit your life – talk to us about what flexibility means to you. - Health and wellbeing support, including discounted gym memberships, and private health insurance options. - Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

About Cigna Let us tell you a little more about who we are. We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career - you’ll make a difference, gain real world experience, and contribute to changing the way people think about healthcare. The Provider Contracting Lead Analyst will have the following Responsibilities: - Establish, develop, and maintain relationships. Within your assigned market, you’ll be expected to cultivate relationships with providers, both current and prospective. You will build and maintain relationships that nurture provider partnerships to support the local market strategy. - Understand the interrelationships and competitive landscape of the providers in your geographic area. - Understand the dynamics of provider networks. Support strategic positioning for provider contracting, assist in the development of Commercial networks and help to identify opportunities for greater value-orientation. - Participate in contract negotiations. Negotiate contracts with current and potential providers for the Commercial products. - Be a team player. Work closely with a variety of internal and external individuals to accomplish your goals, including your Manager, Provider Service, Provider Data Management, Fee Schedule Management, Regional Director, Legal, Network Analytics, Compliance and Sales ​Qualifications - Bachelor's degree preferred. Significant industry experience will be considered in lieu of a Bachelor degree. - 1-3 years in a Provider Contracting or Healthcare Administration role is required - Reside in Central Pennsylvania (preferred) - Highly motivated, confident, energetic, and positive attitude - Strong communication and presentation skills, along with listening ability - Strong analytic skills and financial acumen - Willing and able to take initiative and is results-oriented - Effective critical thinking, problem-solving and influencing skills - Exceptional work ethic, willing and eagerness to succeed – a proven self-starter - A high degree of honesty and integrity - Ability to collaborate with others - Goal-oriented and career-minded - Exceptional customer service standards and delivery - Ability to thrive in a fast-paced environment - Ability to prioritize projects and to handle multiple demands simultaneously - Multilingual language skills are highly desired - Proficient in Microsoft Office If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Own and maintain support and workforce data sets across tools and systems, ensuring accuracy, consistency, and accessibility for both individual and team performance data • Develop, maintain, and distribute recurring reporting and dashboards on key workforce and support metrics (e.g., staffing, forecast accuracy, adherence, attrition, productivity, contact rates, performance, operating costs) • Analyze complex data from multiple internal and external sources to identify trends, root causes, and actionable insights that inform decisions on support operations, product automation strategies, process changes, and fan, client, and broker experience • Evaluate existing business processes and identify opportunities for optimization and automation. Provide written and visual summaries of findings and present findings to senior leadership as needed • Develop process maps, workflows, and documentation for current and future-state operations • Monitor and investigate key workforce and support KPIs, proactively surfacing unusual patterns, resolving data quality issues, and completing high-quality ad hoc analyses and reporting requests for stakeholders • Collaborate with operations teams to complete ad hoc reporting and analysis requests related to business challenges and opportunities like contact, drivers, quality, cost, or performance. Helping surface where SeatGeek teams should focus their efforts to help reduce operational expenses where possible and appropriate