• Handle all customer inquiries and support our venue partners • Communicate with partners to problem solve and troubleshoot issues in real time • Monitor sales data to optimize performance and revenue • Provide ongoing support to the Venue Success team

• Execution of daily, weekly or monthly repetitive tasks (reports collection, revenue collection files preparation etc) • Regular control tasks (balances checking, rollbacks checking etc) • Manual bookings of transactions into Data base • Daily checks of manual transactions input • Communication with other Departments on Bookings & Control Center tasks

• Serve as the first point of contact for inbound customer support requests, delivering prompt, thoughtful resolutions via Intercom chat (Monday–Friday, 9am–6pm EST) • Guide customers through their Vic.ai journey and contribute to a consistently delightful support experience • Become a Vic.ai product specialist, supporting customers and mentoring internal teammates on platform functionality and workflows • Partner with the Senior Manager to ensure that reporting, metrics, and scalability are in place for our growing body of customers, vendors, and internal stakeholders • Own and maintain the Help Center, ensuring articles, videos, and product tours are clear, accurate, and up to date • Continuously improve inbound support channels by increasing automation, reducing response times, and improving customer satisfaction • Participate in new product testing to stay current on platform updates and understand how new features impact customer workflows • Analyze user sessions using FullStory to identify friction points, recommend best practices,and monitor new feature utilization • Partner with Product and Engineering teams to share customer insights, provide feedback, and support testing of new functionality • Track and analyze support trends, surfacing insights to leadership and product teams • Provide detailed bug reports and issue analysis to Incident Management to support timely resolution

Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico See what makes this opportunity unique — watch a quick overview video. Job Preview Video Ready to make a difference right from your home office? At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health. As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve. Responsibilities This role is perfect for you if: - You love a fast pace and hitting goals that actually mean something. - You’re a natural listener who can build trust and stay patient, even when a call gets tough. - You’re comfortable using technology and multitasking while keeping the conversation human. - You take pride in turning “maybe later” into “let’s do it today.” Qualifications We Want You to Be Successful Here’s what helps you thrive in this role: - High School Diploma or GED (required and verified during background check) - Strong computer skills — data entry, screen navigation, and solid keyboarding speed - Experience using Microsoft Outlook and Word - Excellent customer service skills and a friendly, compassionate tone - Ability to stick to schedules and daily tasks - Great oral and written communication skills - Genuine empathy and care for others - Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date. Compensation & Benefits At Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package: Pay: $17.50 per hour Benefits include: - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off (PTO) and paid holidays - Flexible spending accounts (FSAs) - Employee wellness programs - Career development and growth opportunities Additional Information - Completion of assessments may be required before moving forward in the hiring process. - Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination. If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team. Join Carenet Health and make every conversation count. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Protect Yourself from Recruitment Scams At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters. Carenet communicates using our e-mail domain: @carenethealth.com To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation). If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams. Req no: 5182 #INDNONC