Role Description - Send confirmation SMS messages to ensure seamless communication with clients. - Initiate calls to potential leads received overnight, coordinating with the office headquarters. - Proactively manage missed calls, particularly during peak periods, to ensure no client inquiries are overlooked. - Engage in outbound calls to promptly address and act upon web-generated leads. - Manage calendar requests efficiently to streamline scheduling processes. - Follow up on pending web leads to ensure timely resolution and client satisfaction. - Maintain and update records of confirmation SMS replies for accurate documentation. - Reach out to clients who have yet to confirm appointments for the following day, ensuring a smooth workflow. - Contact clients listed in Aroflo for follow-up, specifically targeting rescheduled appointments to facilitate rebooking efforts. - Provide support in booking real estate requests, demonstrating a commitment to comprehensive client service. - Assist in scheduling appointments for MA (Agreement) and Routine Care clients, ensuring their needs are met promptly. - Support in responding to SMS messages from web leads, fostering efficient communication channels. - Collaborate in booking jobs on the Aroflo Schedule, ensuring optimal utilisation of resources. - Conduct proactive "happy calls" to gauge client satisfaction and address any concerns. - Compile and prepare cancellation letters for printing weekly, emailing them to the Manager for further processing and distribution. Qualifications - At least 2 years of experience in a similar administrative role. - Excellent communication skills. - Proficiency in Microsoft Office Suite and experience using CRM software. - Knowledgeable with the Sydney Metropolitan area. - Familiar with Aroflo. - Strong administrative and organisational skills. - Ability to work independently and as part of a team. Requirements - High-speed internet connection and reliable computer equipment for work-from-home set-up. Benefits - Permanent work-from-home set-up. - Dayshift (Australian business hours). - Full-time job. - HMO. - Annual leave. - Christmas Bonus equivalent to 1 month's wage (pro-rata).

• Gestionar chats y llamadas telefónicas de manera eficiente y profesional • Brindar asistencia y resolver consultas de los clientes en relación con sus compras y productos • Asegurar una experiencia positiva para el cliente en todas las interacciones • Mantener registros precisos de las conversaciones y el seguimiento adecuado de los casos • Atender llamadas telefónicas en español, inglés y Francés, principalmente sobre el estado de los productos, problemas con la cuenta, acceso al sistema y proceso de compra • Proporcionar soluciones fáciles, como reembolsos y reenvíos, para la mayoría de los problemas

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient-focused, and enjoy interacting with patients, patient representatives, providers, pharmacies, and more, then this may be the position for you. Did we mention this was a remote, work from home position? - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Qualifications - High School Diploma or General Education Degree (GED) required - Strong computer experience (data entry, screen navigation, keyboarding) - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Bilingual in English and Spanish - Able to provide 2 monitors at least 22 inch with HDMI and Display ports Requirements - Completion of assessments may be required before an applicant can move forward - Completing assessments must be done independently - Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination Benefits - Compensation for the Healthcare CSR role is $15.50 per hour - Comprehensive benefits package that includes health, dental, and vision insurance - 401(k) plan with company match - Paid time off (PTO) and holidays - Flexible spending accounts (FSAs) - Employee wellness programs - Career development opportunities Company Description For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is actively hiring professionals to support individuals and families across the United States as they explore important coverage options that help protect their financial futures. This fully remote opportunity is ideal for individuals seeking flexibility, purpose-driven work, and long-term professional growth. Whether you are beginning your career or transitioning into a new field, comprehensive training, mentorship, and a supportive team environment are provided to help you succeed. - Conduct scheduled virtual consultations with individuals and families via Zoom - Help clients understand available coverage options based on their needs - Guide members through the onboarding and enrollment process - Maintain accurate digital records and follow-up communication - Provide ongoing client support and professional service - Participate in weekly training sessions, team meetings, and development calls Qualifications - Strong communication and interpersonal skills - Self-motivated and organized professionals comfortable working independently - Individuals familiar with virtual communication platforms and digital systems - Customer service, consulting, or client-facing experience is helpful but not required - Legally authorized to work in the United States - Access to reliable internet and a Windows-based laptop or PC with webcam Benefits - Fully Remote Work: Work from anywhere in the United States without commuting. - Flexible Scheduling: Structure your workday in a way that supports your lifestyle. - Pre-Qualified Client Consultations: Connect with individuals who have requested information. - Training & Professional Development: Receive structured onboarding, licensing support, and ongoing mentorship. - Leadership Advancement Opportunities: Clear pathways for growth into mentorship and leadership roles. - Supportive Team Culture: Collaborate within a service-focused environment that values integrity and growth. Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to support working families nationwide. Our remote-first organization is built on service, integrity, and long-term career development. If you are ready to begin a career that combines flexibility, purpose, and professional growth, we encourage you to apply and learn more about joining the AO Globe Life team.