• Lead the Customer Success function • Own the US Customer Success strategy, including retention, adoption, expansion, and customer satisfaction • Build and lead a high-performing Customer Success team • Establish clear CS operating metrics including NRR, GRR, product adoption, and customer health • Drive customer value and retention • Ensure customers achieve measurable ROI and operational transformation with the Zinier platform • Oversee strategic customer relationships and participate in executive-level engagement • Lead renewal and expansion strategies in partnership with Sales • Build scalable CS programs • Develop and refine Customer Success playbooks, processes, and engagement models • Standardize customer lifecycle stages including onboarding, adoption, value realization, and expansion • Implement scalable customer health scoring and risk management frameworks • Partner cross-functionally • Work closely with Professional Services to ensure smooth transitions from implementation to long-term success • Collaborate with Sales leadership to support strategic expansion opportunities • Act as the voice of the customer internally • Identify trends across the customer base to improve product adoption and customer outcomes

• Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product. This includes specific coaching and use case analysis. • Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress. • Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals. • Monitor and address adoption and usage for clients in APAC region. • Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is hiring motivated professionals to join our mission-driven, fully remote team. This opportunity is ideal for recent graduates in business, marketing, or communications, as well as individuals seeking a people-focused career with strong long-term growth potential. Structured training, mentorship, and scheduled client consultations are provided so you can build a meaningful career while working from anywhere in the United States. - Conduct scheduled virtual consultations with clients via Zoom - Help individuals and families understand available coverage options - Guide clients through the onboarding and enrollment process - Maintain accurate and organized digital client records - Deliver excellent customer service and ongoing follow-up support - Participate in weekly training sessions and mentorship programs - Build strong, long-term relationships with clients Qualifications - Strong interpersonal and communication skills - Organized, self-motivated, and comfortable working independently - Confident using video conferencing platforms and digital tools - Passion for service-focused work and helping others - Customer service or client-facing experience is helpful but not required - Applicants must be legally authorized to work in the United States and have reliable internet access along with a Windows-based laptop or PC with webcam capability. Benefits - Fully remote work environment available throughout the United States - Flexible scheduling with autonomy over your workday - Pre-qualified client consultations provided - Paid training and licensing support - Leadership development and advancement opportunities - Performance recognition programs and incentives - A collaborative, mission-focused team culture Company Description AO Globe Life supports union members, credit union clients, and veterans across the United States by helping families understand coverage options that protect their financial futures. With more than 70 years of service and a remote-first workforce, our organization focuses on integrity, service, and long-term professional development.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a high-impact Enterprise Customer Success Manager with 5+ years of experience owning renewals and upsells in complex B2B SaaS environments. This is a strategic, revenue-driving role responsible for retention, expansion, adoption, onboarding, and executive alignment across enterprise accounts. Key Responsibilities - Revenue Ownership (Renewals & Expansion) - Own full-cycle enterprise renewals from risk identification through contract execution. - Maintain accurate renewal forecasting and visibility into the expansion pipeline. - Drive upsell and cross-sell opportunities, including additional seats, modules, SKUs, and new buying centers. - Partner closely with Sales to execute commercial strategy and maximize Net Revenue Retention (NRR). - Build and execute strategic account growth plans for each enterprise customer. - Enterprise Adoption & Value Realization - Drive measurable platform adoption across global marketing and communications teams. - Establish success plans aligned to customer business objectives and executive KPIs. - Ensure customers achieve time-to-value within the first 30–60 days. - Identify opportunities to expand usage across brand, marketing, communications, risk, and security functions. - Onboarding & Implementation Execution - Lead structured onboarding programs for enterprise security, marketing and communications buyers. - Deliver tailored training sessions for brand, social, communications, and executive stakeholders. - Operationalize workflows within marketing and comms teams to ensure ongoing value realization. - Ensure alignment between sales commitments and customer execution. - Executive Relationship Management - Build multi-threaded relationships with Directors, VPs, and C-suite leaders across marketing and communications. - Run Quarterly Business Reviews (QBRs) and executive strategy sessions. - Position Pendulum as a strategic intelligence partner rather than a monitoring tool. - Proactively identify organizational shifts, budget risk, and expansion opportunities. Qualifications - 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS. - Demonstrated experience owning renewals and upsells as core responsibilities. - Experience selling into and managing customers across Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media teams). - Proven track record driving Net Revenue Retention (NRR) and expansion growth. - Experience managing complex enterprise accounts ($100k+ ARR preferred). - Strong executive presence and commercial negotiation skills. Preferred Experience - Experience in social intelligence, media monitoring, or marketing analytics platforms. - Background working in high-growth or scaling SaaS organizations. - Experience partnering cross-functionally with Sales, Product, and Marketing teams. - To have been measured for success by one or all of the following metrics: Net Revenue Retention, Gross Logo Retention, Expansion ARR, Adoptions and Usage Benchmarks, Onboarding Time-to-Value, Executive Engagement, and QBR Execution. Benefits - Grow as a professional by working with emerging technologies in a high-demand industry segment. - Drive company direction at a company that encourages input from all levels to help shape our trajectory. - Experience working at a technology company in which the mission focus is on tackling one of society’s greatest challenges. - Learn from industry and government experts who value initiative and encourage innovation. - Enjoy the flexibility to work remotely, unlimited PTO, company (and two personal-choice) holidays. - Receive excellent benefits, including 100% employer-paid employee health premiums (50% for dependents), 401(k), and FSA. - The Business Development Representative position offers a base salary range of $90,000 to $130,000, a $30,000 variable bonus, equity, and comprehensive benefits.