Zinier

• Partner closely with Account Executives to build and develop the sales pipeline • Lead outbound prospecting across Germany and the DACH region through email, phone, and other channels • Understand target accounts and personas and tailor outreach accordingly • Continuously assess regional opportunities and proactively identify new ways to engage prospects • Attend industry events and trade shows to generate pipeline and build relationships • Collaborate with cross-functional teams to ensure alignment across the organization • Track activity and report on progress and pipeline development on a regular basis

• Partner closely with Account Executives to build and develop the sales pipeline • Lead outbound prospecting across the North America region through email, phone, and other channels • Understand target accounts and personas and tailor outreach accordingly • Continuously assess regional opportunities and proactively identify new ways to engage prospects • Attend industry events and trade shows to generate pipeline and build relationships • Collaborate with cross-functional teams to ensure alignment across the organization • Track activity and report on progress and pipeline development on a regular basis

Role Description If you're a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions, we'd love to meet you. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments. We're looking for people who thrive in agile, collaborative, global teams and who enjoy working with best-in-class technology to deliver meaningful impact. What you'll do - Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes. - Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design. - Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions. - Define and maintain technical implementation documentation (e.g., Low-Level Designs). - Evaluate, configure, and customize product features while ensuring integration and implementation best practices. - Troubleshoot technical issues, propose solutions, and provide post-implementation support. - Contribute insights to continuously improve Zinier's product roadmap and delivery methodology. Qualifications - 6–12 years of SaaS experience in professional services or client-facing roles. - Proven experience in Field Service Management (required). - Background in high-growth startups with evolving product roadmaps (preferred). - Creative problem-solving skills for addressing product gaps and business challenges. - Experience delivering solutions in an Agile environment. - Familiarity with project management tools such as JIRA, Confluence, or equivalents. - Strong technical knowledge of enterprise applications, workflows, integrations, and databases. - Working knowledge of data models, JavaScript, and JSON. - Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds. - High attention to detail, reliability, and follow-through. Where you're located Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).

• Own the North America sales strategy and revenue target, driving net-new enterprise business and strategic account growth. • Lead, coach, and develop the North America sales team, establishing clear expectations and a culture of accountability, collaboration, and high performance. • Build a disciplined sales operating cadence across pipeline generation, opportunity management, forecasting, deal reviews, and performance management. • Partner directly with sellers on strategic opportunities, including executive engagement, deal strategy, business case development, negotiation, and closing. • Develop and execute regional and vertical strategies that expand Zinier’s presence within target enterprise markets. • Build strong relationships with senior customer stakeholders and position Zinier as a strategic partner in their transformation initiatives. • Partner closely with Growth, Solutions, Partnerships, Customer Success, and Product to strengthen pipeline, improve win rates, and deliver successful customer outcomes. • Provide accurate, data-driven forecasting and pipeline visibility to executive leadership. • Recruit and develop exceptional sales talent as the North America business grows. • Bring market, customer, and competitive insights back into the organization to continuously strengthen our product and go-to-market strategy. • Help shape Zinier’s broader sales organization, playbooks, processes, and culture as we scale.

Role Description Are you a partnerships or channel sales professional who enjoys building strong partner relationships and turning them into revenue? Do you want to join a fast-growing SaaS company that's transforming how field service and deskless work is managed? We're looking for a Channel Sales Manager to help grow Zinier's partner ecosystem across system integrators, resellers, and technology partners. You'll work closely with partners to enable their teams, identify opportunities, and drive joint sales efforts. If you have experience working with partners in a B2B SaaS environment and are ready to take on more ownership, we'd love to meet you. What the Role Offers: - Develop and grow relationships with new and existing partners, including system integrators, resellers, and technology partners. - Help enable partners with sales playbooks, collateral, training, and other resources needed to successfully position Zinier. - Drive partner-sourced and partner-influenced opportunities through joint account planning, co-selling, and ongoing partner engagement. - Support the partner lifecycle from onboarding and enablement through business reviews and ongoing growth. - Work closely with Sales, Marketing, Product, and Customer Success to support partner opportunities and customer success. - Build strong relationships across partner organizations and become a trusted point of contact for Zinier. - Identify opportunities to improve and scale how Zinier works with its partner ecosystem. Qualifications - 5+ years of experience in channel sales, partnerships, business development, or a related B2B SaaS role. - Experience working with system integrators, resellers, technology partners, or other channel partners. - Track record of contributing to partner-sourced or partner-influenced revenue. - Experience supporting co-selling, joint account planning, and partner-led sales opportunities. - Strong relationship-building and communication skills, with the ability to work across different teams and levels of an organization. - Experience supporting or negotiating partnership agreements. - Familiarity with Field Service Management (FSM), enterprise SaaS, or solutions for deskless workers is a plus. - Collaborative, proactive, and comfortable working in a fast-paced startup environment. - Core values of honesty, humility, hunger, and hustle. Location - Anywhere in the UK; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person.

• Partner closely with Account Executives to build and develop the sales pipeline • Lead outbound prospecting across France and the Benelux region through email, phone, and other channels • Understand target accounts and personas and tailor outreach accordingly • Continuously assess regional opportunities and proactively identify new ways to engage prospects • Attend industry events and trade shows to generate pipeline and build relationships • Collaborate with cross-functional teams to ensure alignment across the organization • Track activity and report on progress and pipeline development on a regular basis

• Own delivery outcomes for strategic enterprise customers across the UK • Act as the primary executive delivery partner to customers, ensuring successful platform implementation and adoption • Lead discovery workshops, solution design discussions, UAT coordination, and go-live activities • Manage and guide complex enterprise implementation projects from kickoff through production launch • Serve as the bridge between customer stakeholders and internal technical teams, translating business requirements into clear delivery priorities • Orchestrate internal teams including Project Managers, Solution Architects, Developers, and Customer Success to deliver customer outcomes • Step into critical delivery moments to unblock teams, resolve issues, and ensure project momentum • Help define and scale the Professional Services delivery model, including implementation frameworks, playbooks, and best practices • Identify opportunities to improve delivery efficiency, implementation timelines, and customer outcomes • Partner with Customer Success and Sales to support long-term adoption, expansion, and strategic customer relationships.

• Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations • Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality • Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges • Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows • Develop product expertise and become a subject matter expert (SME) across key platform areas and customer use cases • Create and maintain documentation including knowledge base articles, troubleshooting guides, and support playbooks • Support critical customer operations through escalation handling and occasional on-call support coverage • Work with global enterprise customers across industries including utilities, telecom, manufacturing, and field service

• Qualify outbound prospects by identifying the right customer profile, uncovering pain points we can solve, and generating genuine interest to move forward • Prospect into target accounts (ABM) - understand industries, map buying committees, and partner with sales and marketing to build engagement • Communicate our company pitch crisply to senior executives, adjusting the message in real time to fit what the buyer actually cares about • Run multi-channel outreach sequences across email, phone, LinkedIn, and AI-powered prospecting tools • Own your pipeline: set meetings, track all activities in CRM, and ensure clean, detailed handoffs to the sales team • Overachieve on monthly and quarterly quotas, not just hit them • Help define and iterate on the SDR playbook: messaging, sequences, outreach cadences, and qualification criteria • Onboard and manage new SDRs, sharing what works from firsthand experience on the front lines • Identify tooling and process gaps and bring ideas to leadership on how to close them • Collaborate with marketing on campaign follow-up, event strategy, and feedback loops from the field.

• Build and scale Revenue Strategy & Operations function • Drive alignment across Sales, Marketing, Channels to improve customer acquisition, conversion, and retention • Optimize the full revenue lifecycle; shorten sales cycles, reduce CAC, increase LTV • Own core RevOps functions like Territory Planning, Pipeline and Forecasting review, Deal Desk • Partner closely with leadership across regions and functions to ensure GTM teams are aligned for growth