This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is hiring motivated professionals to join our mission-driven, fully remote team. This opportunity is ideal for recent graduates in business, marketing, or communications, as well as individuals seeking a people-focused career with strong long-term growth potential. Structured training, mentorship, and scheduled client consultations are provided so you can build a meaningful career while working from anywhere in the United States. - Conduct scheduled virtual consultations with clients via Zoom - Help individuals and families understand available coverage options - Guide clients through the onboarding and enrollment process - Maintain accurate and organized digital client records - Deliver excellent customer service and ongoing follow-up support - Participate in weekly training sessions and mentorship programs - Build strong, long-term relationships with clients Qualifications - Strong interpersonal and communication skills - Organized, self-motivated, and comfortable working independently - Confident using video conferencing platforms and digital tools - Passion for service-focused work and helping others - Customer service or client-facing experience is helpful but not required - Applicants must be legally authorized to work in the United States and have reliable internet access along with a Windows-based laptop or PC with webcam capability. Benefits - Fully remote work environment available throughout the United States - Flexible scheduling with autonomy over your workday - Pre-qualified client consultations provided - Paid training and licensing support - Leadership development and advancement opportunities - Performance recognition programs and incentives - A collaborative, mission-focused team culture Company Description AO Globe Life supports union members, credit union clients, and veterans across the United States by helping families understand coverage options that protect their financial futures. With more than 70 years of service and a remote-first workforce, our organization focuses on integrity, service, and long-term professional development.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a high-impact Enterprise Customer Success Manager with 5+ years of experience owning renewals and upsells in complex B2B SaaS environments. This is a strategic, revenue-driving role responsible for retention, expansion, adoption, onboarding, and executive alignment across enterprise accounts. Key Responsibilities - Revenue Ownership (Renewals & Expansion) - Own full-cycle enterprise renewals from risk identification through contract execution. - Maintain accurate renewal forecasting and visibility into the expansion pipeline. - Drive upsell and cross-sell opportunities, including additional seats, modules, SKUs, and new buying centers. - Partner closely with Sales to execute commercial strategy and maximize Net Revenue Retention (NRR). - Build and execute strategic account growth plans for each enterprise customer. - Enterprise Adoption & Value Realization - Drive measurable platform adoption across global marketing and communications teams. - Establish success plans aligned to customer business objectives and executive KPIs. - Ensure customers achieve time-to-value within the first 30–60 days. - Identify opportunities to expand usage across brand, marketing, communications, risk, and security functions. - Onboarding & Implementation Execution - Lead structured onboarding programs for enterprise security, marketing and communications buyers. - Deliver tailored training sessions for brand, social, communications, and executive stakeholders. - Operationalize workflows within marketing and comms teams to ensure ongoing value realization. - Ensure alignment between sales commitments and customer execution. - Executive Relationship Management - Build multi-threaded relationships with Directors, VPs, and C-suite leaders across marketing and communications. - Run Quarterly Business Reviews (QBRs) and executive strategy sessions. - Position Pendulum as a strategic intelligence partner rather than a monitoring tool. - Proactively identify organizational shifts, budget risk, and expansion opportunities. Qualifications - 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS. - Demonstrated experience owning renewals and upsells as core responsibilities. - Experience selling into and managing customers across Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media teams). - Proven track record driving Net Revenue Retention (NRR) and expansion growth. - Experience managing complex enterprise accounts ($100k+ ARR preferred). - Strong executive presence and commercial negotiation skills. Preferred Experience - Experience in social intelligence, media monitoring, or marketing analytics platforms. - Background working in high-growth or scaling SaaS organizations. - Experience partnering cross-functionally with Sales, Product, and Marketing teams. - To have been measured for success by one or all of the following metrics: Net Revenue Retention, Gross Logo Retention, Expansion ARR, Adoptions and Usage Benchmarks, Onboarding Time-to-Value, Executive Engagement, and QBR Execution. Benefits - Grow as a professional by working with emerging technologies in a high-demand industry segment. - Drive company direction at a company that encourages input from all levels to help shape our trajectory. - Experience working at a technology company in which the mission focus is on tackling one of society’s greatest challenges. - Learn from industry and government experts who value initiative and encourage innovation. - Enjoy the flexibility to work remotely, unlimited PTO, company (and two personal-choice) holidays. - Receive excellent benefits, including 100% employer-paid employee health premiums (50% for dependents), 401(k), and FSA. - The Business Development Representative position offers a base salary range of $90,000 to $130,000, a $30,000 variable bonus, equity, and comprehensive benefits.

This is a remote field-based role requiring travel in the northern Chicago region. Job Summary Provides support for care transition activities. Facilitates transitional care processes and coordination for member discharge from hospital admission to all other settings. Strives to ensure that best possible services are available to members at time of hospital discharge, and focuses on goal to reduce member readmissions. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Follows member throughout a 30 day program that starts at hospital admission and continues oversight through transitions from acute setting to all other settings, including nursing facility placement/private home, with the goal of reduced readmissions. • Ensures safe and appropriate transitions by collaborating with the hospital discharge planner, as well as collaborating with hospitalists, outpatient providers, facility staff, and family/support network. • Ensures member transitions to setting with adequate caregiving and functional support, as well as medical and medication oversight support. • Works with participating ancillary providers, public agencies or other service providers to make sure necessary services and equipment are in place for safe transition. • Conducts face-to-face visits of all members while in the hospital and, home visits high-risk members post-discharge as needed. • Coordinates care and reassesses member needs using the Coleman Care Transition model post-discharge. • Educates and supports member focusing on seven primary areas (Transition of Care Pillars): medication management, use of personal health record, follow-up care, signs and symptoms of worsening condition, nutrition, functional needs and or home and community-based services, and advance directives. • Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts. • Assesses for barriers to care, provides care coordination and assistance to member to address concerns. • Facilitates interdisciplinary care team meetings (ICT) and collaboration. • Provides consultation, recommendations and education as appropriate to non-behavioral health care managers. • 40-50% local travel may be required (based upon state/contractual requirements). Required Qualifications • At least 2 years experience in health care, with at least 1 year of experience in hospital discharge planning, care management or behavioral health setting, or equivalent combination of relevant education and experience. • Registered Nurse (RN). License must be active and unrestricted in state of practice. • Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law. • Knowledge of or experience using the Care Transitions Intervention (CTI) or similar model. • Background in discharge planning and/or home health. • Demonstrated knowledge of community resources. • Proactive and detail-oriented. • Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations. • Ability to work independently, with minimal supervision and demonstrate self-motivation. • Responsive in all forms of communication, and ability to remain calm in high-pressure situations. • Ability to develop and maintain professional relationships. • Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. • Excellent problem-solving, and critical-thinking skills. • Excellent verbal and written communication skills. • Microsoft Office suite/other applicable software program(s) proficiency. Preferred Qualifications • Transitions of care sub-specialty certification and/or Certified Case Manager (CCM). • Hospital discharge planning or home health experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

• Identify and Drive Expansion: Act as the primary strategic advisor for assigned accounts, leveraging deep product knowledge to identify, qualify, and close expansion opportunities (upsell/cross-sell). • Commercial Success Planning: Develop and execute comprehensive Success Plans that align product adoption with the customer’s long-term business goals, specifically designed to drive account growth and seat expansion. • ROI as a Sales Tool: Quantify and present the ROI and cost-savings of the solution to justify contract renewals and provide the commercial rationale for increased investment. • Retention & Risk Mitigation: Proactively manage the customer lifecycle to ensure 100% retention; execute aggressive risk-mitigation plans for "at-risk" accounts to protect annual recurring revenue (ARR). • High-Impact Business Reviews: Orchestrate and lead Executive Business Reviews (EBRs) that move beyond tactical updates to focus on strategic value, future roadmap alignment, and commercial partnership opportunities • KPI Alignment for Renewal: Establish and improve baseline KPIs that matter most to the customer, using these metrics to prove the solution's indispensability during renewal cycles • Executive Relationship Management: Build high-level advocacy within customer organizations through persuasive storytelling and data-driven presentations that align UJET’s value proposition with the customer’s strategic vision. • Monetized Adoption: Guide customers to increase adoption of specific features and modules that correlate with higher customer lifetime value (LTV) and lower churn. • Strategic Best Practices: Educate customers on industry-specific best practices that encourage deeper integration of the solution into their tech stack, making the product "sticky." • Customer-Centric Feedback Loop: Collect and synthesize customer feedback for Product and Engineering teams to ensure the roadmap supports features that drive marketability and upsell potential. • Cross-Functional Sales Partnership: Collaborate regularly with Sales, Marketing, Product and Executive teams to lead initiatives that benefit the wider organization and improve the "land and expand" strategy. • Resolution for Retention: Manage and advocate for complex technical escalations, ensuring a resolution that protects the commercial relationship and respects internal processes. • Cadence & Priority Alignment: Maintain a consistent cadence with customers to ensure UJET remains their primary partner for achieving short-term wins and long-term strategic objectives.