This is a remote field-based role requiring travel in the northern Chicago region. Job Summary Provides support for care transition activities. Facilitates transitional care processes and coordination for member discharge from hospital admission to all other settings. Strives to ensure that best possible services are available to members at time of hospital discharge, and focuses on goal to reduce member readmissions. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Follows member throughout a 30 day program that starts at hospital admission and continues oversight through transitions from acute setting to all other settings, including nursing facility placement/private home, with the goal of reduced readmissions. • Ensures safe and appropriate transitions by collaborating with the hospital discharge planner, as well as collaborating with hospitalists, outpatient providers, facility staff, and family/support network. • Ensures member transitions to setting with adequate caregiving and functional support, as well as medical and medication oversight support. • Works with participating ancillary providers, public agencies or other service providers to make sure necessary services and equipment are in place for safe transition. • Conducts face-to-face visits of all members while in the hospital and, home visits high-risk members post-discharge as needed. • Coordinates care and reassesses member needs using the Coleman Care Transition model post-discharge. • Educates and supports member focusing on seven primary areas (Transition of Care Pillars): medication management, use of personal health record, follow-up care, signs and symptoms of worsening condition, nutrition, functional needs and or home and community-based services, and advance directives. • Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts. • Assesses for barriers to care, provides care coordination and assistance to member to address concerns. • Facilitates interdisciplinary care team meetings (ICT) and collaboration. • Provides consultation, recommendations and education as appropriate to non-behavioral health care managers. • 40-50% local travel may be required (based upon state/contractual requirements). Required Qualifications • At least 2 years experience in health care, with at least 1 year of experience in hospital discharge planning, care management or behavioral health setting, or equivalent combination of relevant education and experience. • Registered Nurse (RN). License must be active and unrestricted in state of practice. • Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law. • Knowledge of or experience using the Care Transitions Intervention (CTI) or similar model. • Background in discharge planning and/or home health. • Demonstrated knowledge of community resources. • Proactive and detail-oriented. • Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations. • Ability to work independently, with minimal supervision and demonstrate self-motivation. • Responsive in all forms of communication, and ability to remain calm in high-pressure situations. • Ability to develop and maintain professional relationships. • Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. • Excellent problem-solving, and critical-thinking skills. • Excellent verbal and written communication skills. • Microsoft Office suite/other applicable software program(s) proficiency. Preferred Qualifications • Transitions of care sub-specialty certification and/or Certified Case Manager (CCM). • Hospital discharge planning or home health experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

• Identify and Drive Expansion: Act as the primary strategic advisor for assigned accounts, leveraging deep product knowledge to identify, qualify, and close expansion opportunities (upsell/cross-sell). • Commercial Success Planning: Develop and execute comprehensive Success Plans that align product adoption with the customer’s long-term business goals, specifically designed to drive account growth and seat expansion. • ROI as a Sales Tool: Quantify and present the ROI and cost-savings of the solution to justify contract renewals and provide the commercial rationale for increased investment. • Retention & Risk Mitigation: Proactively manage the customer lifecycle to ensure 100% retention; execute aggressive risk-mitigation plans for "at-risk" accounts to protect annual recurring revenue (ARR). • High-Impact Business Reviews: Orchestrate and lead Executive Business Reviews (EBRs) that move beyond tactical updates to focus on strategic value, future roadmap alignment, and commercial partnership opportunities • KPI Alignment for Renewal: Establish and improve baseline KPIs that matter most to the customer, using these metrics to prove the solution's indispensability during renewal cycles • Executive Relationship Management: Build high-level advocacy within customer organizations through persuasive storytelling and data-driven presentations that align UJET’s value proposition with the customer’s strategic vision. • Monetized Adoption: Guide customers to increase adoption of specific features and modules that correlate with higher customer lifetime value (LTV) and lower churn. • Strategic Best Practices: Educate customers on industry-specific best practices that encourage deeper integration of the solution into their tech stack, making the product "sticky." • Customer-Centric Feedback Loop: Collect and synthesize customer feedback for Product and Engineering teams to ensure the roadmap supports features that drive marketability and upsell potential. • Cross-Functional Sales Partnership: Collaborate regularly with Sales, Marketing, Product and Executive teams to lead initiatives that benefit the wider organization and improve the "land and expand" strategy. • Resolution for Retention: Manage and advocate for complex technical escalations, ensuring a resolution that protects the commercial relationship and respects internal processes. • Cadence & Priority Alignment: Maintain a consistent cadence with customers to ensure UJET remains their primary partner for achieving short-term wins and long-term strategic objectives.

Role Description Este rol es clave para el crecimiento sostenible de RealAdvisor. Como parte del equipo de Customer Success Management (CSM), acompañarás a nuestros clientes (agentes inmobiliarios) para que obtengan resultados reales con nuestras soluciones y construyan una relación a largo plazo con la plataforma. Tu objetivo principal será reducir la tasa de abandono, garantizando una experiencia excelente desde el onboarding hasta el uso continuo del producto, dentro de una startup en plena expansión con claras oportunidades de crecimiento profesional. RealAdvisor ha experimentado un crecimiento espectacular de más del 350% anual en los últimos 3 años, y un 1.200% en el último año en España. Tendrás la oportunidad de escalar rápidamente hacia un puesto de gestión y formar y desarrollar a tu propio equipo. Responsibilities - Gestión de Clientes y Portafolio: - Gestionar y hacer crecer una cartera de clientes, con foco en la retención, el compromiso y el valor del ciclo de vida del cliente. - Realizar seguimientos periódicos, check-ins y actividades de gestión de relaciones. - Onboarding, Formación y Éxito del Cliente: - Incorporar, formar y dar soporte continuo a los agentes en el uso de la plataforma. - Acompañar y asesorar a los agentes a lo largo de su recorrido para garantizar su éxito y aumentar la adopción de la plataforma. - Asistir con consultas básicas de carácter técnico y relacionadas con la facturación. - Atención al Cliente y Calidad del Servicio: - Gestionar y resolver las consultas de los clientes de manera eficiente. - Desarrollar y mantener procesos, tutoriales y plantillas para mejorar la experiencia del cliente. - Recopilar opiniones de los clientes y compartir aprendizajes con los equipos de Producto y Marketing. - Revisar leads, validar perfiles y gestionar tareas operativas relacionadas. - CRM, Administración e Informes: - Mantener datos precisos y actualizados en el CRM, incluyendo contactos, oportunidades y seguimientos. - Gestionar seguimientos administrativos, documentación comercial e informes internos. - Contribuir a la optimización de procesos dentro del equipo de Customer Success. - Colaboración Interna: - Colaborar estrechamente con los equipos de Ventas, Producto y Marketing para mejorar la calidad del servicio y la satisfacción del cliente. Qualifications - Experiencia previa en atención al cliente, customer success o funciones comerciales. - Excelentes habilidades de comunicación y orientación al cliente. - Comodidad con herramientas digitales como Google Workspace, Calendly, Slack o Notion. - Conocimiento de CRM y herramientas de automatización. - Experiencia en el sector inmobiliario es un plus. - Formación o experiencia en áreas relacionadas con la psicología o el comportamiento del cliente. - Experiencia en startups o entornos de alto crecimiento. - Nivel fluido de español e inglés. Conocimiento de otros idiomas (francés, alemán, suizo) es un plus. Benefits - Puesto 100% remoto con horario flexible. - Salario base + comisiones. - Oportunidades reales de crecimiento profesional y acceso a roles de liderazgo. Company Description RealAdvisor es una de las principales plataformas digitales del ecosistema inmobiliario europeo. Fundada en Suiza, actualmente apoyamos a más de 5.000 agencias inmobiliarias y atraemos a más de 10 millones de usuarios al año en toda Europa. Estamos creciendo rápidamente en múltiples mercados con una misión clara: ayudar a los profesionales inmobiliarios a crecer mediante datos, transparencia y tecnología inteligente. En RealAdvisor, valoramos la responsabilidad, la autonomía y el impacto.

• Own and optimize the Customer Success technology ecosystem, ensuring systems are integrated, scalable, and aligned with lifecycle processes • Administer and enhance CRM and Customer Success platforms while maintaining strong data governance and process integrity • Design and implement automation that improves efficiency, reduces manual work, and enhances the customer experience • Define and operationalize lifecycle workflows across onboarding, adoption, customer health monitoring, renewal, and expansion • Partner with Customer Success leadership to translate strategy into scalable operational frameworks and playbooks • Implement predictive customer health scoring and risk detection models using behavioral, engagement, and product usage data • Develop reporting frameworks and dashboards that provide visibility into key metrics such as GRR, NRR, churn risk, product adoption, and time-to-value • Deliver insights that inform renewal forecasting, expansion strategy, and resource allocation decisions • Align cross-functional processes and SLAs with Sales, Product, Support, and Finance to ensure seamless customer handoffs • Lead cross-functional projects that improve lifecycle execution, remove operational bottlenecks, and scale Customer Success processes • Evaluate and implement new tools, automation, and AI-driven capabilities that enhance customer lifecycle management • Establish governance, documentation, and best practices that support long-term operational scalability