• Act as the single-point contact with the customer for the entire assigned Upgrade Projects, and constantly build up constructive relationship with the Customer. • Responsible for managing projects including safety, quality, time, and cost. • Own the customer satisfaction. • Responsible for the development, approval, issue, distribution and maintenance of the Projects Execution Plan, Division of Work and associated budgets to the relevant Projects Team Members and support groups. • Manage changes to scope, claims, risks and opportunities. • Advise of any major issues, and especially those affecting commercial or schedule aspects of the contract for the Senior Project Management Manager to review and accept. • Maintain the utilization of project database and tools (ProdiGE, OneSteam ERP, e-project, Project and QPR report). • Perform close out review and report as appropriate. • Follow up the financial milestone and initiate the finance controller to invoice customers, manage the cash control and max cashflow. • Offer supports to sale department to the tending activities of potential Upgrade Projects. • Keep the Senior Project Management Manager, ITR Directors, and Subregion Leaders properly and promptly informed of all his/her projects execution. • Issue regular internal reports and manage QPR and PMR as appreciate. • Undertake other tasks as may be requested by the Senior Project Management Manager.

• Serve as the Senior GEV representative and primary customer focal point, owning stakeholder relationships and driving issue resolution throughout each upgrades/repair project as assigned. • Direct project execution, coordinating cross-functional teams across engineering, procurement, logistics, field/outage execution, and performance demonstration. • Champion on-time delivery, fulfillment of contract deliverables, and margin attainment through effective leadership and facilitation. • Interpret and implement contract terms and conditions; manage financials including pricing, cost, forecasts, margin, invoicing, receivables, and risk provisions. • Drive project schedule in collaboration with the Planner/Scheduler; proactively identify, mitigate, and escalate risks as needed. • Manage and communicate project changes with the customer and team, following established change management processes. • Maintain accurate project data in the management system, including scope, schedule, financials, and risks; ensure documentation is current. • Provide regular status updates, lead project reviews, and capture lessons learned and best practices, including Cost-of-Poor Quality cases. • Adhere to CM & Upgrade Project Management Required

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity The Project Manager is a key member of the Harvard Business Impact team, leading the delivery of leadership development solutions for some of the world’s leading companies. The Project Manager works closely with our clients, thought leaders, facilitators, and colleagues, and is responsible for all aspects of project management. Our leadership development programs are best-in-class, and we expect our Project Managers to be, too. The Project Manager owns the entire delivery process for one or more clients. This position is ideal for an experienced project or program manager, someone with a background in management and leadership development, who has led client engagements in an executive education department or professional services firm. Successful Project Managers are team players, have a highly consultative approach to client engagement, flexibility, proven project management ability, and an interest in adult learning and the practice of management. What you'll do - Deliver high-quality programs and services for assigned clients, ensuring projects are completed on time and within budget. - Serve as the main point of contact for client engagements, building strong relationships with client project managers and senior sponsors. - Coordinate and onboard new projects, involving relevant team members (e.g., Senior Learning Managers, faculty, facilitators) to ensure successful delivery. - Manage project risks and scope, proactively addressing issues before they arise. - Identify business development opportunities and refer them to the Relationship Manager. - Implement solutions that align with client needs, leveraging leadership development expertise. - Engage thought leaders and facilitators to deliver program design and content. - Discuss instructional design and learning objectives to ensure program effectiveness. What you'll bring - 5+ years of experience in client-facing project management in an educational environment or professional services firm. - Strong planning and organizational skills to manage complex projects and schedules. - Proven project management expertise with the ability to monitor progress and adapt to change. - Customer-focused decision-making to ensure high-quality outcomes. - Clear communication and status updates to keep teams informed and projects on track. - Ability to interpret project data and recommend improvements for success. - Domain knowledge relevant to leadership development and client engagement.​ - Proficiency required with MS office products such as MS PowerPoint, Word, and Excel. - Experience with collaborative technologies such as WebEx and MS Teams - Strong business acumen skills. Relationship-oriented. Customer-focused. Willing to go the extra mile to delight clients. You'll stand out if you have - A genuine interest in adult education and management development fields - PMP/Prince2 Certification HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. This position is a 6‑month, part‑time contract role, working 25–35 hours per week as needed, with the possibility of extension. Pay range: $45–$50 per hour.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description WSDOT is currently seeking a Community Transportation Planner to serve as the South Central Region’s (SCR) public transportation contract manager, overseeing operating, planning, and mobility management grants that support transit agencies, nonprofit community transportation providers, and tribal partners across Yakima, Benton, Franklin, and Walla Walla Counties. This position may work remotely from within one of these counties, with the specific work location determined based on employee preference and business needs. In this role, you will deliver customer service, technical assistance, and training to help grantees successfully navigate the Grant Management System (GMS), prepare applications, submit reports and invoices, and maintain compliance with state and federal requirements. The SCR Community Transportation Planner will conduct policy and program reviews, support development and updates of required civil rights and accessibility policies, perform virtual and in-person site visits, and collaborate closely with regional and local partners including transit providers, metropolitan and regional planning organizations, and internal WSDOT teams to ensure accountable and effective use of public funds. Our top candidate will demonstrate strong grant and contract management expertise, regulatory compliance knowledge, collaborative relationship-building, and clear, service-oriented communication. What to Expect Among the varied range of responsibilities held within this role, the Community Transportation Planner will: - Independently perform and lead teams on delivery of contract management, process development, and technical assistance. - Provide oversight of contracts including performance monitoring, ensuring compliance with contractual obligations including development of state/federally required grantee policies, managing relationships with stakeholders, and ensuring contract closeout in assigned region. - Ensure grantees are delivering services described in grant contracts and in accordance with state and federal requirements. - Provide grant contract oversight, review quarterly reports, complete administrative site visits, complete biennial check-ins, review Title VI plans, and review invoices, contract amendments, and proposed scopes of work. - Review transportations providers’ state and federally required policies. - Travel and conduct on-site visits to provide customer service, technical assistance and ensure compliance. - Act as a first point of contact to provide public transportation service technical assistance. - Act as a subject matter expert on operating, planning and mobility grant projects within assigned region. - Perform internal review of operating, capital, planning and mobility grant applications. Qualifications - Knowledge of principles, methods, and practices for administering programs, including grants management, contract oversight, stakeholder coordination, and performance accountability. - Knowledge of grant management systems, contract monitoring procedures, reporting standards, documentation practices, and closeout requirements to ensure adherence to state and federal regulations. - Skill in evaluating grantee performance, identifying compliance risks, and providing practical technical assistance and training to support successful program delivery. - Skill in reviewing and interpreting grant applications, scopes of work, contracts, budgets, invoices, and reports to verify accuracy, eligibility, and compliance with regulatory requirements. - Skill in conveying complex programmatic, technical, and compliance information clearly and professionally through written, verbal, and facilitated communication with diverse partners and audiences. - Ability to foster collaboration, accountability, inclusion, and continuous learning while building trusted relationships with internal teams, transit agencies, nonprofit providers. - Actively demonstrates a commitment to learning and growth. - Takes action to meet the needs of others. Requirements - Ability to independently plan, prioritize, and execute regional monitoring activities, site visits (virtual and in-person), and compliance evaluations while exercising sound professional judgment. - Working knowledge of public transportation laws, regulations, and guidance, including Federal Transit Administration programs (Sections 5310, 5311, 5339), applicable circulars, state requirements, and Washington Executive Order 14-04, and the ability to apply them effectively in program administration. - General knowledge of multimodal transportation networks, land use considerations, and industry best practices supporting coordinated and accessible community transportation services. - General knowledge of public transportation performance, governance, policy, funding, planning, transit operations, special need transportation, transportation demand management, transportation planning, legislative relations, local government relations, and system-wide multimodal transportation analysis. - Skills to lead and/or participate in teams to provide expertise to collaboratively make decisions, establish and meet timelines, and deliver results that meet customer needs. - Experience interpreting complex and technical information and communicating verbally and in writing in a simple and easy to understand manner to diverse audiences. - Experience handling customer questions and complaints, communicating with customers, and providing solutions politely and efficiently while following procedures, understanding department products and services, maintaining pleasant and professional image. - Ability to meet all team deadlines and responsibilities, listen to others and value opinions, help team leader to meet goals, welcome newcomers and promote a team atmosphere. - Skills to communicate well both verbally and in writing, create accurate and punctual reports, deliver presentations, share information and ideas with others, and have good listening skills. Benefits - Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions. - Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year! - Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. - Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more.