• Own fleet reliability. Lead the reliability, security, and scalability strategy for Portal’s SaaS infrastructure, including the runtime environments that power our platform and LLM-driven agent workflows. Define SLOs, drive capacity planning, and ensure our systems meet the demands of a rapidly growing product. • Architect for the agentic era. Design and evolve infrastructure on GCP and AWS using Terraform and infrastructure-from-code patterns. Shape how we structure environments for non-deterministic AI workloads — including sandboxing, resource isolation, cost governance, and security boundaries. • Drive operational excellence. Evolve our incident management, on-call, and postmortem practices. Leverage AI assistants to accelerate root cause analysis and build increasingly self-healing capabilities into our production systems. • Lead fullstack reliability. Operate across a modern web stack (TypeScript, React, Python). While not frontend-heavy, you’ll diagnose and resolve issues across the stack and drive reliability improvements end-to-end. • Mentor and multiply. Raise the reliability IQ of the broader engineering team. Establish SRE best practices, conduct production-readiness reviews, and mentor engineers on operational thinking. • Shape the roadmap. Partner with engineering and product leadership to evolve our infrastructure in step with generative AI features. Translate operational insights into strategic input on the product roadmap.

• Lead design, development, and optimization of CI/CD pipelines using industry-leading tools • Implement robust Infrastructure as Code (IaC) for scalable, secure on-prem and cloud environments • Drive automation of provisioning, deployment, testing, and monitoring leveraging scripting languages (Python, Bash, golang) • Develop and manage containerized applications and orchestrate workloads with Docker and Kubernetes • Utilize cloud platforms (AWS, Azure) to optimize infrastructure performance, resilience, and cost • Implement and support continuous monitoring, logging, and alerting utilizing tools such as Prometheus, Grafana, and OpenTelemetry (OTEL) • Apply configuration management solutions (Ansible or other - Chef, Puppet, or SaltStack) • Champion DevSecOps practices by integrating security into all automated pipelines and infrastructure • Lead troubleshooting and resolution of complex deployment, infrastructure, and system issues • Collaborate cross-functionally with software engineering, QA, product management, security, and IT operations throughout agile, cross-disciplinary teams • Establish and maintain clear, comprehensive documentation including procedures, runbooks, technical solutions to support team knowledge and operational excellence • Mentor, coach, and provide technical leadership to DevOps engineers and advocate for best practices across engineering teams

• Design and implement infrastructure automation using IaC tools. • Build and maintain CI/CD pipelines. • Manage and optimize GKE clusters and containerized workloads. • Develop internal developer platforms and self-service tools. • Implement monitoring, logging, and alerting for platform reliability. • Collaborate with engineering and operations teams to improve workflows. • Ensure platform security, compliance, and scalability via automation. • Document architecture, processes, and tooling.

• Acompañar a los squads en la adopción de prácticas SRE • Prototipar soluciones técnicas innovadoras • Acelerar la adopción de estándares de calidad en toda la organización