This is a remote position. We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer’s request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we’re happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfort with technology: experience with Google Workspace and CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization. Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone and via email or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements: • Be able to type 40 words per minute or greater; • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed. • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you. • A personal desktop computer running a licensed version of Windows 11 Pro, with 8 GB of RAM. Laptops are not eligible for the work-at-home agent program. • Must have Remote Desktop Connection (RDC) installed. • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred. • A webcam, for training, compliance, and collaboration purposes. • A wired network connection (wireless is not permitted). • An approved-brand USB headset for VOIP • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred. Apple or Samsung brand preferred. ​ Benefits Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.

Unlock your potential from anywhere. We're building a passionate team dedicated to client success and flexible remote work. We are seeking a results-oriented and customer-centric Sales Customer Representative to join our expanding work-from-home team. If you're eager to build a rewarding career by providing vital financial solutions and appreciate a flexible, independent environment, this remote position offers an exceptional path to success. Your Day-to-Day as a Sales Customer Representative: You will be instrumental in guiding clients toward informed financial decisions. This includes: - Virtual Client Engagement: Establishing and nurturing connections with pre-qualified individuals and families. - Personalized Needs Assessment: Gaining a deep understanding of clients' financial situations and aspirations. - Strategic Solution Presentation: Delivering clear and compelling presentations of tailored financial strategies (Life Insurance, IUL, Annuities) via virtual platforms. - End-to-End Client Guidance: Ensuring a smooth and seamless experience from initial contact through plan implementation. - CRM Proficiency: Efficiently managing client interactions and data within our CRM system. Why Join Our Team? - Unlimited Earning Potential: Your effort directly impacts your income with an uncapped commission structure. - Flexible Remote Work: Design a schedule that truly supports your work-life balance from your home office. - No prior experience needed - we provide full training to set you up for success. - Enjoy a full-time role packed with opportunities to advance and grow your career. - Pre-Qualified Leads Provided: Dedicate your time to building relationships, not cold calling. - Comprehensive Support: Benefit from extensive training, cutting-edge tools, and invaluable mentorship. - Strong Community: Become part of a collaborative and supportive network of peers. - Benefits Access: Opportunities for life insurance and healthcare benefits to support your well-being. We're Looking For Individuals Who Are: - Exceptional Virtual Communicators: Capable of establishing rapport and clearly articulating complex information remotely. - Highly Self-Motivated & Disciplined: Thrive in an independent, home-based work environment. - Proactive Problem-Solvers: Results-driven and dedicated to finding the best solutions for clients. - Dedicated Client Advocates: Passionate about positively impacting clients' financial futures. Important Notice: This is an independent contractor (1099) role. All compensation is commission-based. Ready to shape your professional destiny in a dynamic remote sales landscape? Explore this exciting opportunity and apply now!

Company Information Clinical ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical ink is rewriting the clinical development experience. Job Description Clinical ink is seeking a Product Support Analyst I to join our Product Support team based remotely across the United States! The Product Support Analyst I will be responsible for providing exceptional support to end users via email, phone, and chat. This specific position will have working hours from Monday to Friday; 3:00 PM - 12:00 AM ET. The ideal candidate will have a passion for technical troubleshooting and solving problems combined with prior experience in a customer-focused support position. The Product Support Analyst I's responsibilities include: - Provide service to end users by collecting accurate information to categorize and prioritize requests appropriately, and determine the quickest and best method of resolution in the form of support tickets - Create, respond to, and manage tickets via email, voicemail, or phone call within the established timeframes - Manage users’ expectations in a professional, knowledgeable, and persuasive manner while using good customer service and good clinical practices (GCP) - Provide exceptional tier I product support and solutions to external users’ problems and requests - Own issues from receipt through closure with an appropriate sense of urgency for exceptional customer service and optimal time to resolution - Communicate urgent customer situations when further assistance is needed; escalate appropriately, quickly, and effectively both internally and externally - Assist other Product Support Agents when needed/possible to facilitate timely resolutions to all issues presented - Collaborate with colleagues and Management to continuously improve and ensure a remarkable end-user experience - Provide input and feedback on departmental “living documentation” in the form of Wiki comments, how-to articles, and other documents - Work with and as a team, to provide world class support to end users and customers Qualifications - Associates degree and at least 1 years’ experience in a busy, customer-focused IT support role, or equivalent experience - Ability to work Monday to Friday, 3:00 PM to 12:00 AM ET - Proven ability to solve problems in a logical, quick, and efficient manner - Ability to learn a variety of technical topics quickly, including how systems function & the roles they perform from the user perspective - Effective work prioritization and the ability to work under pressure - Outstanding verbal and written communication skills - Driven customer service ethos - A keen interest in IT, from home hobbyist to IT professional - Knowledge of Windows 7, 8, and 10 - Helpdesk ticketing system(s) experience (such as Salesforce Service, etc.) - Experience with basic networking and Wi-Fi preferred - An understanding or hands-on experience with SQL and/or JSON a plus - Cisco CCNA or Microsoft MCSE a plus - Experience using an MDM or remote monitoring & management tools preferred - Experience working with vendors and/or integration partners preferred Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is seeking motivated individuals to help families across the United States access essential benefit programs from the comfort of their homes. This mission-driven, remote-first opportunity is ideal for professionals who want meaningful work, professional growth, and long-term earning potential. Whether you are starting your career or transitioning into a new professional path, this role offers the chance to make a real impact while building financial stability and professional development. - Conduct scheduled virtual consultations with clients through Zoom - Guide individuals and families through available benefit options and enrollment processes - Maintain accurate client records and manage follow-up communication - Deliver excellent client service while building lasting professional relationships - Participate in ongoing mentorship programs, training sessions, and team development initiatives Qualifications - Strong communicators with a client-focused approach - Organized professionals who work well independently - Individuals comfortable using Zoom and cloud-based digital tools - Candidates with customer service, consulting, or sales backgrounds (helpful but not required) - Growth-oriented professionals open to mentorship and development Requirements - Must be authorized to work in the United States - Windows-based laptop or desktop computer with webcam capability - Reliable internet connection Benefits - Fully Remote Work Environment - Flexible Scheduling - Pre-Qualified Client Consultations - Long-Term Income Opportunities - Training & Professional Development - Career Advancement Pathways - Supportive Team Culture Company Description For more than 70 years, AO Globe Life has served working-class families by providing supplemental benefits that help protect their financial futures. The organization proudly partners with union members, veterans, credit unions, and associations nationwide, offering stability, purpose-driven work, and long-term career opportunities within a remote-first workforce. Ready to Get Started? If you are ready to build a career that blends purpose, flexibility, and opportunity, we encourage you to apply and explore joining AO Globe Life.