Company Information Clinical ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical ink is rewriting the clinical development experience. Job Description Clinical ink is seeking a Product Support Analyst I to join our Product Support team based remotely across the United States! The Product Support Analyst I will be responsible for providing exceptional support to end users via email, phone, and chat. This specific position will have working hours from Monday to Friday; 3:00 PM - 12:00 AM ET. The ideal candidate will have a passion for technical troubleshooting and solving problems combined with prior experience in a customer-focused support position. The Product Support Analyst I's responsibilities include: - Provide service to end users by collecting accurate information to categorize and prioritize requests appropriately, and determine the quickest and best method of resolution in the form of support tickets - Create, respond to, and manage tickets via email, voicemail, or phone call within the established timeframes - Manage users’ expectations in a professional, knowledgeable, and persuasive manner while using good customer service and good clinical practices (GCP) - Provide exceptional tier I product support and solutions to external users’ problems and requests - Own issues from receipt through closure with an appropriate sense of urgency for exceptional customer service and optimal time to resolution - Communicate urgent customer situations when further assistance is needed; escalate appropriately, quickly, and effectively both internally and externally - Assist other Product Support Agents when needed/possible to facilitate timely resolutions to all issues presented - Collaborate with colleagues and Management to continuously improve and ensure a remarkable end-user experience - Provide input and feedback on departmental “living documentation” in the form of Wiki comments, how-to articles, and other documents - Work with and as a team, to provide world class support to end users and customers Qualifications - Associates degree and at least 1 years’ experience in a busy, customer-focused IT support role, or equivalent experience - Ability to work Monday to Friday, 3:00 PM to 12:00 AM ET - Proven ability to solve problems in a logical, quick, and efficient manner - Ability to learn a variety of technical topics quickly, including how systems function & the roles they perform from the user perspective - Effective work prioritization and the ability to work under pressure - Outstanding verbal and written communication skills - Driven customer service ethos - A keen interest in IT, from home hobbyist to IT professional - Knowledge of Windows 7, 8, and 10 - Helpdesk ticketing system(s) experience (such as Salesforce Service, etc.) - Experience with basic networking and Wi-Fi preferred - An understanding or hands-on experience with SQL and/or JSON a plus - Cisco CCNA or Microsoft MCSE a plus - Experience using an MDM or remote monitoring & management tools preferred - Experience working with vendors and/or integration partners preferred Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is seeking motivated individuals to help families across the United States access essential benefit programs from the comfort of their homes. This mission-driven, remote-first opportunity is ideal for professionals who want meaningful work, professional growth, and long-term earning potential. Whether you are starting your career or transitioning into a new professional path, this role offers the chance to make a real impact while building financial stability and professional development. - Conduct scheduled virtual consultations with clients through Zoom - Guide individuals and families through available benefit options and enrollment processes - Maintain accurate client records and manage follow-up communication - Deliver excellent client service while building lasting professional relationships - Participate in ongoing mentorship programs, training sessions, and team development initiatives Qualifications - Strong communicators with a client-focused approach - Organized professionals who work well independently - Individuals comfortable using Zoom and cloud-based digital tools - Candidates with customer service, consulting, or sales backgrounds (helpful but not required) - Growth-oriented professionals open to mentorship and development Requirements - Must be authorized to work in the United States - Windows-based laptop or desktop computer with webcam capability - Reliable internet connection Benefits - Fully Remote Work Environment - Flexible Scheduling - Pre-Qualified Client Consultations - Long-Term Income Opportunities - Training & Professional Development - Career Advancement Pathways - Supportive Team Culture Company Description For more than 70 years, AO Globe Life has served working-class families by providing supplemental benefits that help protect their financial futures. The organization proudly partners with union members, veterans, credit unions, and associations nationwide, offering stability, purpose-driven work, and long-term career opportunities within a remote-first workforce. Ready to Get Started? If you are ready to build a career that blends purpose, flexibility, and opportunity, we encourage you to apply and explore joining AO Globe Life.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a dependable and service-driven Vacation Support Specialist to provide essential assistance to our travel planning team. This remote role is ideal for individuals who are organized, tech-savvy, and eager to work behind the scenes in the travel industry. You’ll play a key part in ensuring our clients have smooth, stress-free travel experiences from beginning to end. Key Responsibilities: - Assist with travel research, quotes, and itinerary preparation - Coordinate with travel suppliers to confirm reservations and special requests - Track payment deadlines and booking updates - Help distribute travel documents, confirmations, and trip reminders - Provide exceptional follow-up and support to both clients and advisors - Maintain accurate records and client details within CRM tools - Support administrative and customer service tasks for travel advisors Qualifications - Excellent organizational and communication skills - Comfortable using email, online platforms, and basic spreadsheet tools - Prior customer service, administrative, or travel experience is a plus - Strong attention to detail and time management - Enthusiastic about the travel industry and eager to learn - Training is provided—no previous travel certification required Benefits - Flexible work-from-home schedule - Personalized training and mentorship - Eligibility to earn income through client support, special projects, and team performance initiatives - Access to travel perks and industry discounts after training - Pathways for advancement into planning, sales, or leadership roles Company Description Destination Knot is a growing travel company passionate about creating unforgettable vacations—from romantic honeymoons and destination weddings to luxury escapes and family adventures. We pride ourselves on offering white-glove service, expert guidance, and a supportive team environment that values both personal growth and client satisfaction.

The Client Care Advisor L1 role interacts with customers daily to provide technical support for application software over the phone, by email, and through live chat, using creative problem-solving to provide product support and help customers through complex issues. In addition, technicians manage their progress toward results and document customer communication throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center Essential Duties & Responsibilities - Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner. - Documents call activity and documents results promptly. - Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction. - Attends training classes, initiates self-training, participates in CBT (Computer Base Training) and demonstrates application of knowledge and skills gained. - Demonstrates thorough understanding of our systems, clinical and imaging products, and their interaction with operating systems and environments. - Proactively pursues projects within the Support team to enhance our business and customer service levels. - Participates in Teams Chat room based on assigned subject groupings - Demonstrates initiative to constantly increase knowledge and skills in products they are assigned. - Constantly and proactively improves customer service skills. - Demonstrates understanding of internal systems and meets baseline skills for their use. - Demonstrates a basic understanding of operations metrics and purpose. - Demonstrates a basic understanding of the company mission and Greenway Health products. - Escalates unresolved customer cases as needed L1 Subject Matter Expert (SME) - Utilizes Knowledge Base in researching issues. - Contributes to our knowledge base article database for assigned products. - Assists in training co-workers and acts as a mentor to Associate Customer Support Technicians as directed. - Participates in Team Chat room based on assigned subject groupings Participates in EAP (Early Adopter Program) as directed