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Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in the United States and Denmark, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking a Project Manager II to join our Project Management team based remotely across the United States! This individual will manage all aspects of the project life cycle and ensure flawless execution of all deliverables. The ideal candidate will have project management experience within the eCOA, pharma, CRO, and/or life sciences industries combined with the ability to work cross-functionally. The Project Manager II's responsibilities include: - Serves as primary point of contact for Clinical Ink customers, managing all aspects of the project lifecycle, including project scope, budget, delivery, change control, and reporting - Will be responsible for overall management and oversight of large complex clinical studies and/or programs - Develops and manages detailed project plan, including timelines, communication plan, training plan, data transfer plan and implementation plan - Leads project kick-off meetings and facilitates the requirements gathering process with customers - Ensures all functional leads and project team members understand their role and project requirements - Coordinates internal project resources and third parties/vendors to ensure the flawless execution of projects - Monitors and tracks project progress and provides project status reporting - Ensures projects are delivered on-time, within scope and budget - Delivers Investigator Meeting presentations that demonstrate solid comprehension of protocol and use of the Clinical Ink platform - Conducts training sessions, as required, with site staff and monitors/CRAs - Supports business development activities, including bid defense presentations, as required - Disseminate all information from the customer accurately and promptly to all relevant internal stakeholders, ensuring any actions are understood and agreed with the project team as appropriate. - Mentors other Project Managers or Associate Project managers that are newly hired - Performs other activities, as required, to ensure overall project and company success Qualifications - Bachelor’s degree or equivalent experience - 4 + years of relevant clinical trials experience within a Clinical Research Site, CRO or eClinical service provider in a project management role or other equivalent experience - 2+ years project management experience required working on global projects and managing cross functional teams; includes demonstration of sole responsibility for project delivery - Proven experience of managing multiple projects concurrently - Experience working in data collection and management systems - Demonstrates excellent verbal/written communication skills - Working knowledge of software delivery lifecycle and methodology - Working knowledge of GCP, ICH guidelines and relevant FDA regulations Additional Information Clinical Ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in the United States and Denmark, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking a Product Support Analyst I to join our Product Support team based remotely across the United States! The Product Support Analyst I will be responsible for providing exceptional support to end users via email, phone, and chat. This specific position will have working hours from Monday to Friday; 12:00 PM - 9:00 PM ET. The ideal candidate will have a passion for technical troubleshooting and solving problems combined with prior experience in a customer-focused support position. The Product Support Analyst I's responsibilities include: - Provide service to end users by collecting accurate information to categorize and prioritize requests appropriately, and determine the quickest and best method of resolution in the form of support tickets - Create, respond to, and manage tickets via email, voicemail, or phone call within the established timeframes - Manage users’ expectations in a professional, knowledgeable, and persuasive manner while using good customer service and good clinical practices (GCP) - Provide exceptional tier I product support and solutions to external users’ problems and requests - Own issues from receipt through closure with an appropriate sense of urgency for exceptional customer service and optimal time to resolution - Communicate urgent customer situations when further assistance is needed; escalate appropriately, quickly, and effectively both internally and externally - Assist other Product Support Agents when needed/possible to facilitate timely resolutions to all issues presented - Collaborate with colleagues and Management to continuously improve and ensure a remarkable end-user experience - Provide input and feedback on departmental “living documentation” in the form of Wiki comments, how-to articles, and other documents - Work with and as a team, to provide world class support to end users and customers Qualifications - Associates degree and at least 1 years’ experience in a busy, customer-focused IT support role, or equivalent experience - Ability to work Monday to Friday, 12:00 PM to 9:00 AM ET - Proven ability to solve problems in a logical, quick, and efficient manner - Ability to learn a variety of technical topics quickly, including how systems function & the roles they perform from the user perspective - Effective work prioritization and the ability to work under pressure - Outstanding verbal and written communication skills - Driven customer service ethos - A keen interest in IT, from home hobbyist to IT professional - Knowledge of Windows 7, 8, and 10 - Helpdesk ticketing system(s) experience (such as Salesforce Service, etc.) - Experience with basic networking and Wi-Fi preferred - An understanding or hands-on experience with SQL and/or JSON a plus - Cisco CCNA or Microsoft MCSE a plus - Experience using an MDM or remote monitoring & management tools preferred - Experience working with vendors and/or integration partners preferred Additional Information Clinical Ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in the United States and Denmark, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking a Product Support Analyst I to join our Product Support team based remotely across the United States! The Product Support Analyst I will be responsible for providing exceptional support to end users via email, phone, and chat. This specific position will have working hours from Monday to Friday; 6:00 AM - 3:00 PM ET. The ideal candidate will have a passion for technical troubleshooting and solving problems combined with prior experience in a customer-focused support position. The Product Support Analyst I's responsibilities include: - Provide service to end users by collecting accurate information to categorize and prioritize requests appropriately, and determine the quickest and best method of resolution in the form of support tickets - Create, respond to, and manage tickets via email, voicemail, or phone call within the established timeframes - Manage users’ expectations in a professional, knowledgeable, and persuasive manner while using good customer service and good clinical practices (GCP) - Provide exceptional tier I product support and solutions to external users’ problems and requests - Own issues from receipt through closure with an appropriate sense of urgency for exceptional customer service and optimal time to resolution - Communicate urgent customer situations when further assistance is needed; escalate appropriately, quickly, and effectively both internally and externally - Assist other Product Support Agents when needed/possible to facilitate timely resolutions to all issues presented - Collaborate with colleagues and Management to continuously improve and ensure a remarkable end-user experience - Provide input and feedback on departmental “living documentation” in the form of Wiki comments, how-to articles, and other documents - Work with and as a team, to provide world class support to end users and customers Qualifications - Associates degree and at least 1 years’ experience in a busy, customer-focused IT support role, or equivalent experience - Ability to work Monday to Friday, 6:00 AM to 3:00 PM ET - Proven ability to solve problems in a logical, quick, and efficient manner - Ability to learn a variety of technical topics quickly, including how systems function & the roles they perform from the user perspective - Effective work prioritization and the ability to work under pressure - Outstanding verbal and written communication skills - Driven customer service ethos - A keen interest in IT, from home hobbyist to IT professional - Knowledge of Windows 7, 8, and 10 - Helpdesk ticketing system(s) experience (such as Salesforce Service, etc.) - Experience with basic networking and Wi-Fi preferred - An understanding or hands-on experience with SQL and/or JSON a plus - Cisco CCNA or Microsoft MCSE a plus - Experience using an MDM or remote monitoring & management tools preferred - Experience working with vendors and/or integration partners preferred Additional Information Clinical Ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in the United States and Denmark, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking an Mobile Software Engineer to join our Artificial Intelligence and Innovation Lab. In this role, you be responsible for building cross-platform mobile apps and leading mobile architecture and integration of devices for digital health solutions. The Mobile Software Engineer's responsibilities include: - Build cross-platform (iOS/Android) mobile apps for digital health proof-of-concepts using frameworks such as React Native. - Lead mobile architecture and integration of devices into our existing mobile platforms - Design and integrate RESTful and event-driven APIs to support secure data exchange between mobile apps, backend services, and data pipelines - Implement reliable data synchronization workflows for intermittently connected devices and users - Integrate apps with BLE medical devices, wearables, and biosensors to capture, validate, and transmit health data. - Implement secure data transmission to cloud services (e.g., AWS S3, APIs). - Rapidly iterate on prototypes, applying modern software development practices such as modular design, feature flags, and experimentation frameworks. - Collaborate with platform, data, and AI teams to ensure solutions align with backend architectures, APIs, and evolving data models. - Ensure apps follow healthcare privacy and security best practices (HIPAA, GDPR, etc.). - Maintain documentation and contribute to knowledge sharing within the lab and with product/engineering stakeholders. Qualifications - 3+ years of experience in software development with a strong focus on mobile applications (React Native, TypeScript, Objective C, Swift, or similar). - Experience designing and consuming APIs (REST, GraphQL, or event-base systems) - Experience integrating connected devices (BLE) into mobile or hybrid applications. - Familiarity with cloud-native architectures and AWS services for secure data transmission and backend integration. - Working knowledge of modern software engineering practices, including CI/CD, automated testing, version control, and logging. - Understanding of healthcare data privacy and mobile app security. - Passion for innovation in digital health, emerging software patterns, and rapid prototyping. Additional Information Clinical Ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking a Product Manager to join our Product Management team based remotely across the United States. The Product Manager will lead the design and development of web and mobile applications, ensuring delivery aligns with overall product strategy and business objectives. This role works very closely with Development and Quality resources while defining product requirements, developing use cases, and overseeing design and development milestones. The Product Manager's responsibilities include: - Manage and support web and mobile product design and development and ensure strategy and company deliverables are met by: - Work closely with internal and external/outsourced software development resources continuously throughout the product development lifecycle - Create product requirements documentation - Draft end-user ‘use cases’ - Oversee wireframe, low-fidelity, and high-fidelity design development - Manage product development deliverables and milestones - Implement current and future product strategy and efforts - Implement 1-3 year product management strategy (new features, products, etc.) in close collaboration with internal and external stakeholders - Work with cross-functional team members from across the organization to ensure products and features are operationalized - Write and oversee launch strategy for new features/products - Write business cases and ROI for new features/products Qualifications - Bachelor's degree in computer science, engineering, business administration/marketing or related field(s) - 5+ years’ experience in product management and/or design - Expertise in web and mobile app development for healthcare/life sciences - Expertise leading product development on both web and mobile platforms - Experience overseeing and participating in 3 or more product development lifecycles - Experience working with agile software development teams - Exceptional communication skills and the ability to communicate to various levels of personnel - Prior project management experience preferred Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com

Company Information Clinical ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA. Clinical ink is rewriting the clinical development experience. Job Description Clinical ink is seeking a Sr. Director, Business Development to join our Sales team! This role is based in California and will lead strategic sales efforts, focusing on identifying high-potential opportunities, building lasting client relationships, and driving sales growth. The ideal candidate will have a proven track record of pharma software sales and experience with a variety of clients. The Sr. Director, Business Development's responsibilities include: - Act as a Business Development Leader by exemplifying the following capabilities: - Listening to customer business needs with a strong sales history of consistently selling a platform of solutions - Ability to routinely overcome customer objections - History of closing opportunities within a specific quarter, leading to quota attainment - Continually demonstrates emotional intelligence - Demonstrate leadership skills and be seen as a leader by colleagues, customers, and executive leadership - Work in a matrixed environment and effectively communicate across internal colleagues and external customers to ensure timely delivery of proposals - Ensure smooth operational handoff to drive successful trial delivery and client retention. - Prospect & Plan: Identify and prioritize high potential sales opportunities; build rapport and educate customer with the use of internal and external resources/tools to meet quotas and objectives. - Qualify & Analyze: Develop an enterprise account plan and long term business relationships using customer's organizational structure, business strategies, short- and medium-term objectives, and budget that will guide sales activities - Build a Business Case: Establish a tailored value proposition for Clinical Ink’s products and services by working closely with the prospect to identify value drivers and articulate the value throughout the organization - Propose & Close: Submit and present the customer with a finalized collaborative proposal with solutions, justifications, and expected results to overcome objections and win the business with maximum revenue - Ensure High Post-Sales Satisfaction: Oversee the implementation of the proposed solution by the integrated account team to ensure all expectations are met or exceeded - Establish and Maintain Influential Relationships: Network with people at all levels within targeted customer organizations to navigate intense political and competitive environments and build consensus - Represent Clinical Ink at trade shows/exhibitions, as required/needed - Update and maintain CRM/sales contact tracking system with activities related to opportunities and account management Qualifications - Bachelor's degree (MBA preferred) or equivalent experience - At least 5 years of experience within pharma software sales or 10+ years generalized sales experience where deal values exceed six figures - eCOA, ePRO, DDC, sensors/wearables, and/or connected devices experience preferred - CGM experience preferred - Excellent written and verbal communication skills - Strong time management and organizational skills; ability to prioritize multiple tasks - Familiarity with Sales Lifecycle Management including the use of CRM tools and various databases to document customer interactions - Broad-based networking skills; demonstrated ability to build relationships and to communicate at senior management level - Ability to be proactive with an energetic and flexible approach - Ability to travel as needed (often 40–60%) to drive account growth, customer engagement, and industry presence Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking an Information Security Engineer to join our IT team based remotely across the United States. The Information Security Engineer will be responsible for safeguarding Clinical Ink’s systems, networks, and data against internal and external threats. This role ensures compliance with security standards and established SOPs, manages security controls, leads incident response efforts, and supports security audits. The ideal candidate will have strong technical expertise, a proactive approach to threat mitigation and system hardening, and the ability to collaborate across teams to maintain a robust security posture. The Information Security Engineer's responsibilities include: - Implement and maintain security policies, standards, and procedures aligned with established security frameworks and regulatory requirements. - Conduct internal and external security audits and risk assessments. - Manage and maintain the IT risk register - Manage user access controls, authentication mechanisms, and periodic access reviews. - Monitor security alerts from tools such as Arctic Wolf, Sentinel One, and SIEM platforms. - Lead incident response activities, including identification, containment, eradication, recovery, root cause analysis, and post-incident review. - Maintain and improve incident response playbooks. Conduct and document Incident Response Tabletop exercises. - Configure and maintain firewalls, intrusion detection/prevention systems, and endpoint protection solutions. - Ensure secure configurations for servers, laptops, and mobile devices. - Perform regular vulnerability scans and penetration tests - Coordinate and manage annual penetration testing. - Coordinate remediation efforts for identified vulnerabilities and risks. - Collaborate with IT teams to ensure timely patching and system updates - Manage security awareness programs and phishing campaigns for employees and contractors. - Maintain SOPs for security processes and incident response. - Align security processes and practices with established security standards and frameworks. - Document security architecture, processes, and incident reports for audits and management reviews. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - 5+ years of experience in security engineering or related roles. - Certifications such as CISSP, CompTIA Security+, or AWS/Azure Security Specialty a plus. - Hands-on experience with security tools such as firewalls, SIEM, and endpoint protection. - Knowledge of ISO 27001, NIST, and other security frameworks. - Knowledge of AWS cloud center operations, network engineering, enterprise applications, security, and production support. - Hands-on experience in AWS or Azure infrastructure and cloud management. - Hands-on experience with scripting languages (e.g. Python, PowerShell, Bash, etc.). - Hands-on experience with CI/CD Pipelines and Terraform. - Prior experience in the Life Sciences industry preferred. - Demonstrated critical thinking skills and ability to plan at a strategic, global level. - Strong leadership and technical skills. - Ability to communicate complex technical topics to a wide variety of audiences. Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking a Mobile Device Management (MDM) Analyst to join our R&D team based remotely across the United States! The MDM Analyst will play a key role in maintaining and supporting MDM solutions across on‑premise and cloud environments. The ideal candidate will be a strong communicator, prioritize tasks effectively, and contribute to continuous process improvement, testing, and deployment of new enterprise applications.. The MDM Analyst's responsibilities include: - Assisting in maintenance of Mobile Device Management (MDM) solutions (on-premise and cloud) to support business/customer goals and objectives - Creating and maintaining profiles based on clinical trial requirements - Testing mobile devices that are enrolled in MDM solutions - Implementing and documenting repeatable change processes and best practices for MDM solutions - Uploading, updating, maintaining, and deleting Windows Mobile, iOS, and Android apps - Managing users and device owners while ensuring user data is accurate within the MDM - Understanding MDM reporting capabilities and providing status reports - Serving as a Tier 2 resource for MDM reported cases and tickets - Working directly with stakeholders and/or customers to resolve technical issues - Working with vendors to resolve application related issues - Creating work instructions and QR codes for MDM processes - Prioritizing and executing tasks in a time-sensitive environment - Suggesting, implementing, and remaining adherent to new policies and process improvements - Providing assistance with piloting and testing new apps for enterprise use Qualifications: - Bachelor’s degree preferred or equivalent experience - 1-2 year’s system administration experience with Mobile Device Management (MDM) software such as SOTI, MaaS360, Jamf Pro, Mosyle, Esper, or Intune in a global enterprise - Knowledgeable in managing Android, Windows, and iOS devices - Strong communication skills (verbal, written, and presentation) - Teamwork, time-management, and organizational skills - Ability to communicate highly technical requirements and concepts to non-technical stakeholders - Troubleshooting skills with prior experience troubleshooting technical solutions - Highly organized with strong attention to detail - Strong analytical and reasoning skills; creative and continually looking for ways to improve processes - Demonstrated ability to work cross-functionally - Familiarity with scripting, JSON Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

Company Information Clinical ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical ink is rewriting the clinical development experience. Job Description Clinical ink is seeking a Product Support Analyst I to join our Product Support team based remotely across the United States! The Product Support Analyst I will be responsible for providing exceptional support to end users via email, phone, and chat. This specific position will have working hours from Monday to Friday; 3:00 PM - 12:00 AM ET. The ideal candidate will have a passion for technical troubleshooting and solving problems combined with prior experience in a customer-focused support position. The Product Support Analyst I's responsibilities include: - Provide service to end users by collecting accurate information to categorize and prioritize requests appropriately, and determine the quickest and best method of resolution in the form of support tickets - Create, respond to, and manage tickets via email, voicemail, or phone call within the established timeframes - Manage users’ expectations in a professional, knowledgeable, and persuasive manner while using good customer service and good clinical practices (GCP) - Provide exceptional tier I product support and solutions to external users’ problems and requests - Own issues from receipt through closure with an appropriate sense of urgency for exceptional customer service and optimal time to resolution - Communicate urgent customer situations when further assistance is needed; escalate appropriately, quickly, and effectively both internally and externally - Assist other Product Support Agents when needed/possible to facilitate timely resolutions to all issues presented - Collaborate with colleagues and Management to continuously improve and ensure a remarkable end-user experience - Provide input and feedback on departmental “living documentation” in the form of Wiki comments, how-to articles, and other documents - Work with and as a team, to provide world class support to end users and customers Qualifications - Associates degree and at least 1 years’ experience in a busy, customer-focused IT support role, or equivalent experience - Ability to work Monday to Friday, 3:00 PM to 12:00 AM ET - Proven ability to solve problems in a logical, quick, and efficient manner - Ability to learn a variety of technical topics quickly, including how systems function & the roles they perform from the user perspective - Effective work prioritization and the ability to work under pressure - Outstanding verbal and written communication skills - Driven customer service ethos - A keen interest in IT, from home hobbyist to IT professional - Knowledge of Windows 7, 8, and 10 - Helpdesk ticketing system(s) experience (such as Salesforce Service, etc.) - Experience with basic networking and Wi-Fi preferred - An understanding or hands-on experience with SQL and/or JSON a plus - Cisco CCNA or Microsoft MCSE a plus - Experience using an MDM or remote monitoring & management tools preferred - Experience working with vendors and/or integration partners preferred Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking a Sr. Mobile Device Lifecycle Manager to join our R&D team based remotely across the United States! The Sr. Mobile Device Lifecycle Manager will play a key role in managing the full device lifecycle for the MDM team and larger organization. The ideal candidate will have strong experience in mobile device lifecycle strategies, excellent communication skills, and a strong analytical and leadership mindset. The Sr. Mobile Device Lifecycle Manager's responsibilities include: - Managing the full device lifecycle from acquisition, configuration, and deployment through maintenance, retirement, and secure disposal. - Working closely with vendors to manage device procurement, warranty repairs, and end-of-life refresh cycles. - Developing a multi-year device lifecycle roadmap by: - Forecasting needs for Windows tablets, Android phones/tablets, iOS devices, or other devices - Planning and managing clinical trial device refresh cycles (24-36 months) and Total Cost of Ownership (TCO). - Developing and maintaining lifecycle management standards, documentation, SOPs, and validated processes for internal documentation and regulatory audits and inspections. - Defining policies for usage tracking, repairs, warranty claims, and secure disposal (data sanitization, recycling). - Aligning device strategies with Compliance requirements. - Maintaining accurate asset tracking and inventory records, supporting audit readiness and lifecycle reporting in collaboration with other internal teams. - Analyzing device data to drive optimizations, cost savings, and scalability across trial portfolios. - Partnering with internal teams cross-departmentally to align device management with study timelines and requirements, data integrity needs, and regulatory requirements. - Leading a team or cross-functional task force, providing guidance and prioritization on daily operations and long-term improvements. - Recommending upgrades, replacements, and automation opportunities to improve scale, performance, and cost control. Qualifications: - 8+ years in mobile device lifecycle management across Windows tablets, Android, and iOS; 4+ years in senior/strategic roles (clinical/healthcare preferred). - Remote leadership experience preferred. - Proven experience with high-volume, multi-OS fleets in regulated environments. - Expertise in mobile device lifecycle strategy, vendor management, budgeting across teams. - Analytical skills for metrics-driven decisions. - Strong understanding of device security, encryption, and compliance frameworks. - Excellent organizational and documentation skills; ability to manage multiple projects simultaneously. - Strong communication and collaboration skills across technical and non-technical teams. - Comfortable working with cross-functional teams and supporting high-volume device deployments. - Ability to balance strategic planning with operational follow-through. Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​