Title: Default Claims Specialist (remote) Location: 9726 Old Bailes Rd, Suite 200, Fort Mill, SC 29707 Job Description: Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. The Claims Specialist is responsible for monitoring and completing activities related to claim filing in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for monitoring claims timelines and workflow processes on files in which a claim must be filed. These files should be managed in accordance with established work rules, goals & objectives to improve timeline and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. WHAT YOU'LL DO - Responsible for servicing mortgage accounts to ensure title and claim activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following: - Monitors loans to ensure required milestone(s) are met. - Completes claim and title activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim. - Must ensure acceptable quality assurance metrics are met - Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure. - Follows departmental and business policies with strict adherence. - Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners. - Monitors vendors performance by reviewing system/database activities throughout the default process - Diligently follows up on outstanding requests and telephone calls from internal and external partners - Monitors exception reporting used as key controls for minimizing risk WHAT YOU'LL BRING - 2+ years of Default Liquidation Claim Experience Required - GSE and Government Claim experience - ICE technology: MSP and LoanSphere Claims experience - Knowledge of advance computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred - Requires attention to detail and ability to adhere to strict guidelines and procedures - Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service - Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices - Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff - Medical, Dental and Vision Insurance - Company-paid Life Insurance, Vacation and Holiday Pay - 401k Retirement Plan Contribution – dollar for dollar match (up to 5%) with immediate vesting The above provides the general nature and level of work to be performed. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. ServiceMac reserves the rights to change, amend, add or delete any responsibility or requirement. ServiceMac is an Affirmative Action and Equal Opportunity Employer. ServiceMac extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, military or veteran status, genetic disposition or any other legally protected status. Pay Range: $21.24 - $28.31 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• Complete field inspections, reviews and adjustments accurately and efficiently to administer crop insurance policies. • Ensure compliance with insurance statutes and regulations to apply crop policies cost-effectively. • Build and maintain customer relationships through timely and accurate policy service. • Document and transmit loss information accurately to assess potential damages. • Support business objectives through quality control tasks, audits, and risk assessments. • Contribute to a positive work environment by demonstrating cultural expectations and influencing others positively.

• Serve as the main point of contact for clients, providing guidance and updates throughout the claims process • Review and submit claims documentation to insurance carriers, ensuring completeness and accuracy • Liaise with adjusters, carriers, and third-party vendors to track claim progress and advocate for clients • Follow up on open claims, ensuring timely movement and resolution • Interpret policy coverage and explain claim outcomes to clients in a clear, professional manner • Maintain detailed and accurate records in agency management systems • Assist clients with gathering required documentation such as incident reports, photos, and estimates • Identify potential coverage issues and escalate complex claims to senior team members • Ensure compliance with U.S. insurance regulations and internal procedures • Support reporting on claims status, trends, and performance metrics

Appeals Professional III (APIII) Overview: J29 is an employee centered healthcare management consulting company that specializes in processing, reviewing, and analyzing medical claims, records, disputes, and audits. Established in 2017, J29 prides itself on its employee centric culture and high employee retention rates that allow us to ensure that we are creating a working environment that prioritizes the employee experience. Our team brings corporate performance that stretches to various areas where we can provide our clinical, healthcare policy, and compliance expertise through our support to health and human service programs at the State, Federal, and Commercial levels. Position Purpose Performs complex (senior-level) work. Provides dissatisfied parties to a Medicare appeal the opportunity to present documentation to demonstrate why an appeal should be allowed. Provides an independent second level determination based on the documentation, facts, laws, regulations, and guidelines. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Essential Responsibilities - Reviews medical records/case file, writes a reconsideration decision letter that is clear, concise, and impartial and supports the determination made, and documents review. - Makes sound, independent decisions based on medical evidence in accordance with statutes, regulation, rulings, and policy. - Responds to and ensures that all appeal issues raised by the beneficiary/patient, representative, and provider/supplier have been addressed. - Provides a fair and impartial decision based on current evidence, regulations, policies, and procedures. - Conducts research using online federal regulations, contract policy, standards of medical practice, contract manuals, coverage issues manuals, medical literature, and other related resources to complete an accurate and well-supported decision. - Stays abreast of changes in regulations, medical and healthcare practices, policies and procedures. - Participates in case specific verbal discussions. - Conducts reviews of appeals/disputes with multiple beneficiaries/services in one case. - Plans responses to statistical analysis challenges with assistance from statisticians. - Attends meetings and participates in workgroups at the direction of management. - Conducts quality reviews, as needed. - Serves as a subject matter expert. - Mentors and/or trains staff. - May conduct quality reviews and audits. - Participates in special projects and performs other duties as assigned. Minimum Qualifications Education - - Associate's degree or 60 or more credit hours towards a Bachelor’s degree from an accredited college or university in healthcare or related discipline Additional experience in Medicare appeals, medical review, clinical, or other related experience in a healthcare setting may be substituted for Associate’s degree on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.) Experience - - Three (3) years of medical dispute resolution or Medicare appeals, medical review, clinical, or related experience in a healthcare setting - Healthcare Professional with Nursing, Physical Therapy, Respiratory Therapy or Occupational Therapy experience - Demonstrated experience writing or making medical necessity decisions - Experience directly relevant to Medicare managed care appeals or utilization management activities, preferred - Resided in the United States for a minimum of three (3) years out of the last five (5) years? (Per Contract Requirement) Knowledge, Skills and Abilities Considerable knowledge of - Research techniques - Medical terminology - Medicare program, including coverage and payment rules - Medicare regulations, claims administration, and medical review processes - Applicable laws, rules and regulations Expert skill in - Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency - Researching, analyzing and interpreting policies and state and federal laws and regulations Proficient skill in - Prioritizing and organizing work assignments - The use of personal computers and applicable programs, applications and systems Ability to - Multitask and meet deadlines - Exercise logic and reasoning to define problems, establish facts and draw valid conclusions - Make decisions that support business objectives and goals - Identify and resolve problems or refer issues appropriately - Communicate effectively verbally and in writing - Adapt to the needs of internal and external customers - Show integrity and ethical behavior; respect confidentiality, business ethics and organizational standards - Assures compliance with company policies, procedures, and guidelines including cybersecurity, regulatory, contractual and accreditation entities J29, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. J29, Inc. is a proud Veteran friendly employer.