Role Description Join us as Adoption Lead – EHR at Dedalus, one of the world’s leading healthcare technology companies, within our ANZ Product Business Unit in Australia. In this role, you will do some of the most meaningful work of your career — shaping how the Dedalus Electronic Health Record (EHR) is delivered to the first ANZ clients across the region with the aim of enabling better care. As an Adoption Lead – EHR, you will work directly with the EHR Program Director to define, operationalise, and drive execution of the ANZ Dedalus EHR implementation program aligned with the ORBIS EMR offering. You will lead Dedalus’ overall strategy and planning for change management and training, including tools and artefacts to be used as part of the Dedalus Implementation Methodology. In the context of the implementation project, the Adoption Lead partners closely with the Dedalus team and client team to define and execute the Super User training effort, while supporting the client in development of client-owned change management strategies, benefits realisation plans, and end-user training delivery models. - Act as the primary advisor to client stakeholders on change management approaches, governance, and execution models - Guide the client in defining roadmap, benefits realisation framework and success measures - Ensure alignment between solution design, clinical workflows, and change impacts - Define and lead the Super User training strategy, including: - Training approach - Curriculum structure - Delivery model - Super user selection criteria and role definition - Partner with build and clinical teams to ensure training reflects the configured solution and agreed workflows - Support the client in defining Training needs analysis and role-based training requirements, Training environment usage, data readiness, Training logistics, resourcing, and scheduling - Coach and uplift client teams to deliver training at scale, including train-the-trainer approaches - Advise on change readiness assessments and adoption monitoring - Develop and maintain adoption plans integrated with overall program timelines - Identify and proactively manage adoption risks, dependencies, and mitigations - Define and track adoption KPIs, including training completion, competency, and early usage indicators - Lead adoption readiness assessments and recommend go-live readiness from a training and change perspective and monitor adoption during hypercare. Qualifications - 8–10+ years’ experience in healthcare IT, digital health, or large-scale transformation programs - Proven experience leading change management and/or training for EHR/EMR implementations - Experience working in a vendor or consulting environment, partnering with health service clients - Deep expertise in change management frameworks (e.g. Prosci, ADKAR) and adult learning principles - Strong understanding of clinical workflows and healthcare operations - Ability to influence and advise senior stakeholders with credibility and confidence - High level of autonomy, with the ability to lead workstreams end-to-end Requirements - Trusted advisor mindset with a collaborative and pragmatic approach - Comfortable navigating ambiguity and complex stakeholder environments - Outcomes-focused with strong accountability for delivery - Passion for improving healthcare through digital transformation Benefits - Engaging, rewarding work experience - Encouragement to learn and innovate - Opportunity to make a meaningful difference for millions of people - Diverse workplace culture Company Description Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We also welcome applications from Aboriginal and Torres Strait Islander communities.

• Serve as a trusted advisor, driving a cross-functional, unified customer experience • Enable customers to rapidly onboard, adopt and realize business value through success planning /execution • Create a Success Plan with customer objectives aligned to business objectives • Deliver technology roadmaps & assessments and provide Solution Guidance & best practices review • Collaborate with multi-functional VMware project teams

• Serve as a trusted advisor for enterprise customers • Drive a cross-functional, unified customer experience using technical, communication, and collaboration skills • Enable customers to rapidly onboard, adopt, and realize business value through VMware's technology • Collaborate with teams to craft a joint Success Plan and drive improvements in customer operations

What you can expect We are seeking a Product Adoption Expert to drive deep product adoption and maximize business value across Zoom's diverse product portfolio. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across our customer base while being deployable for high-impact customer engagements. About the Team This role partners closely with Customer Success Managers, Onboarding Managers, and Product teams to accelerate adoption across Zoom’s innovative solutions, including Zoom Phone, Contact Center, AI Companion. Responsibilities Deployable Customer-Facing Engagements - Product Subject Matter Expertise: Serve as the adoption expert for assigned Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms) - Strategic Customer Support: Join customer calls and workshops to map use cases and accelerate product-specific adoption - Cross-Team Collaboration: Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals - Customer Education: Deliver impactful customer-facing sessions including office hours, deep dives, and workflow clinics Scalable & Programmatic Impact - Asset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to create scalable adoption resources: - Micro-learnings and step-by-step guides - Comprehensive playbooks and success plans - Educational webinars and customer campaigns - Workflow and use case catalogs - Program Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions - Launch Support: Ensure new product launches include adoption-ready materials for immediate CSM and customer use - Product Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, and implementation blockers Success Metrics & KPIs - Product Adoption Growth: Increase percentage of customers actively using key features and workflows - Time-to-Adoption: Accelerate adoption timelines for new product rollouts - Scalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content - CSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests - Revenue Impact: Contribute to renewals and expansion opportunities tied to product adoption Products Supported - AI and CAIC - Events and Webinars - Zoom Phone - Revenue Accelerator - Contact Center - Zoom Chat & Productivity Suite (Clips, Whiteboard, Scheduler, Docs, Notetaker, Mail & Calendar) - Zoom Workplace & Microsoft Better Together - Zoom Ecosystem: APIs, RTMs, Webhooks, Integrations Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. #LI-Remote