At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Responsible for the timely and accurate completion of mortgage loan requests, acting as liaison between customers, mortgage loan originators and various third parties. Compiles, prepares and processes mortgage loan files from application through closing. Assures compliance with bank, regulatory and investor guidelines and customer service standards. Basic Qualifications - High school diploma or equivalent - Three or more years of job-related experience Preferred Skills/Experience - Effective problem-solving and decision-making skills - Ability to produce results in a fast paced, production-oriented and customer-centric role - Ability to manage multiple tasks/projects and deadlines simultaneously - Effective verbal and written communication skills - Thorough knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.87 - $27.84 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary N/A Qualifications Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $142,000.00 - $230,000.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

• Manage and mentor a team of Service Delivery Leaders and Customer Success Managers • Foster team cohesiveness and focus on employee morale • Set team goals aligned with organizational objectives • Act as a single accountable post-sales leader for customer outcomes • Oversee customer planning, deployment, account-level reviews • Maintain executive relationships and act as an escalation point • Drive success metrics and Key Performance Indicators (KPIs) • Lead the communication channel into the business • Partner with Sales and Professional Services teams

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart. That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike. This role leads the strategy and execution of Aline’s digital-first Customer Success model while managing a team of CSMs supporting lower mid-market accounts. The manager is responsible for scaling proactive engagement through tech-touch and hybrid programs, driving adoption, improving retention, and ensuring efficient coverage across a high-volume book of business. This leader will balance automation and personalization, building programs that scale. This role is critical to scaling retention efficiently, ensuring customers get value without requiring high-touch coverage, while creating a clear path to grow customers into higher engagement tiers. Requirements Digital-First Strategy & Execution - Own the rollout and optimization of the digital CS model - Design scalable engagement programs (email, in-app, webinars, campaigns) - Define tech-touch journeys by lifecycle stage (onboarding, adoption, renewal) - Implement triggers and success cycles based on customer behavior and health - Partner cross functionally to automate workflows and reporting - Continuously test and optimize digital programs for impact People Leadership - Manage and coach: - Digital-first CSMs - CSMs supporting lower mid-market accounts - Set performance expectations around: - Retention - Adoption - Renewal execution - Develop team skills in: - Data-driven outreach - Value-based messaging - Scaled engagement best practices - Build career paths for CSMs transitioning between digital and high-touch roles Customer Outcomes - Own retention and expansion performance for: - Digital book of business - Lower mid-market segment - Reduce churn through: - Scaled onboarding programs - Time-to-value accelerators - Lead save motions for at-risk digital accounts - Identify expansion signals within the segment - Operational Excellence - Build segmentation and coverage models - Standardize: - Success Cycles - Success plans (scaled version) - Define engagement SLAs by segment - Cross-Functional Partnership - Sales: - Optimize handoff motions - Partner on expansion opportunities - Marketing: - Scale adoption campaigns - Drive advocacy programs - Product: - Aggregate feedback from digital accounts - Influence roadmap priorities - Support: - Improve deflection - Monitor ticket trends impacting churn - Data & Insights - Own reporting on: - Digital retention - Engagement metrics - Program effectiveness - Adoption trends - Turn insights into: - Program improvements - Coverage adjustments - Save strategies - Success Metrics - Gross retention (digital + mid-market) - Net revenue retention - Adoption rate - Renewal forecast accuracy - Engagement program performance - Cost-to-serve efficiency - Team productivity Qualifications - 5+ years in Customer Success - 2+ years managing CSMs - Experience building or scaling digital CS programs - B2B SaaS experience - Strong operational mindset - Comfortable managing high-volume books of business - Experience with CS platforms and automation Nice to Have - Marketing automation experience - Lifecycle marketing background - Experience with PLG or hybrid CS models - Change management experience