• Create implementation project plan for tracking each client implementation • Ensure projects are completed on time by managing deliverables • Coordinate and schedule internal and external implementation meetings • Coordinate task completion with internal and external teams • Follow up with internal teams (sales, IT, operations, help desk) as needed for issues, resources, tasks, etc. • Update and maintain project documentation • Support Client Success Manager with client relationship during implementation • Manage multiple implementation projects simultaneously • Compile and submit information for appropriate system access and credentialing • Create and track IT tickets/requests/action items • Schedule system and process workflow training sessions • Request Payer contracts and documents • Apply quality objectives with stakeholder input (e.g., key performance indicators, scope definition) • Develop, communicate, and implement program/project risk/issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance) • Ensure a seamless transition from project implementation to the appropriate business owners for ongoing management • Conduct analysis on project outcomes and make appropriate recommendations to improve initiatives • Other duties as assigned

• Overseeing the planning, execution, and performance of assigned operations and maintenance (O&M) projects. • Ensuring projects are delivered safely, on schedule, within budget, and in compliance with FairWind and customer quality standards. • Serving as a key liaison between internal teams, field resources, and customers while maintaining accountability for financial performance, workforce planning, and operational efficiency. • Managing overall schedule, execution, and throughput of assigned maintenance projects. • Monitoring and reporting project status, risks, change orders, issues, and improvement opportunities to the Program Manager. • Overseeing maintenance tooling inventory, calibration compliance, and tooling requirements for awarded projects. • Coordinating logistics, mobilization, and Maintenance Technician (MXT) evaluations in collaboration with the Resource Coordinator. • Partnering with Resource Managers and Coordinators to ensure adequate staffing and technician utilization. • Forecasting labor and resource needs; collaborating with recruiting to support workforce planning initiatives. • Identifying training and development needs to support technician performance and career progression. • Ensuring work quality meets or exceeds FairWind and customer expectations. • Collaborating directly with customers to support ongoing operations and identify future business opportunities. • Supporting bid preparation activities including cost estimates, labor planning, and project scope review. • Administering first- and second-level disciplinary actions related to technician performance and conduct in coordination with HR as required. • Participating in customer meetings (virtual and onsite) as required. • Managing payroll-related activities including new job setup in Paylocity, timesheet review and approvals, discrepancy resolution, and maintenance of the Timesheet Issues List. • Preparing manpower utilization reports and overseeing timesheet accuracy and compliance. • Reviewing and submitting pay advance requests for approval. • Serving as a point of contact for incoming calls from field personnel and customers. • Maintaining documentation related to performance, corrective action, and project compliance. • Ensuring adherence to company safety policies and all applicable regulatory requirements.

• Deliver exceptional customer service. • Manage inquiries via email, chat, phone, and other platforms. • Work on shifting schedules, including weekends and holidays. • Complete all required initial training.

must have EPIC PB experience Manager