Vultr is on a mission to make high-performance cloud computing easy to use, affordable, and locally accessible.
RMA Systems Engineer
Location
Alabama + 32 moreAll locations: Alabama | Arizona | Colorado | Connecticut | Florida | Idaho | Illinois | Iowa | Kentucky | Louisiana | Montana | Nebraska | Nevada | New Jersey | New Mexico | New York | North Carolina | Ohio | Oklahoma | Maryland | Massachusetts | Michigan | Minnesota | Missouri | Pennsylvania | Rhode Island | South Carolina | Tennessee | Texas | Utah | Vermont | Virginia | Wisconsin
Posted
75 days ago
Salary
$75K - $90K / year
Seniority
Junior
Job Description
RMA Systems Engineer
Vultr
• Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions to determine root cause. • Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify appropriate remediation paths. • Serve as a technical liaison with hardware vendors, providing detailed diagnostic data, interpreting vendor responses, and influencing resolution strategies. • Determine and coordinate on-site hardware remediation activities based on technical analysis, system impact, and priority, including guiding vendors and internal teams on appropriate repair or replacement actions. • Evaluate software and firmware versions to identify compatibility issues or contributing factors to system failures. • Validate and certify system stability and readiness prior to returning hardware to production environments. • Identify recurring failure patterns and recommend improvements to RMA workflows, vendor processes, and hardware lifecycle management. • Create and maintain detailed technical documentation, including failure analysis, troubleshooting methodologies, and resolution outcomes. • Manage and contribute to technical case documentation within vendor portals, ensuring accuracy, completeness, and alignment with diagnostic findings.
Job Requirements
- Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations, including maintaining accurate and audit-ready case records.
- Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment.
- Experience in RMA workflows, hardware lifecycle management, or infrastructure support.
- Hands-on experience with NVIDIA and/or AMD GPU technologies.
- Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause.
- Experience working with hardware vendors and managing technical escalations or support cases.
- Strong understanding of server hardware, system architecture, and data center operations.
- Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths.
- Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams.
- Experience with tools such as JIRA, Confluence, and vendor support portals.
- Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration.
- Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations.
Benefits
- 100% company-paid insurance premiums for employee medical, dental and vision plans.
- 401(k) plan that matches 100% up to 4%, with immediate vesting
- Professional Development Reimbursement of $2,500 each year
- 11 Holidays + Paid Time Off Accrual + Rollover Plan
- Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- $500 stipend for remote office setup in first year + $400 each following year
- Internet reimbursement up to $75 per month
- Gym membership reimbursement up to $50 per month
- Company paid Wellable subscription
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