• Drive retention and growth within your Book of Business • Primary Contact for onboarding, implementing, and training BoB • Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach) • Comfortable training/presenting to large teams • Ability to proactively understand client needs and respond accordingly • Successfully manage and overcome client objections • Help monitor and respond to client requests through Chat • Consistently log activities as well as update/maintain account info in CRM • Create necessary training materials specific to your client's needs • Can work remotely (long-term) and self-manage • Travel 10-20% domestic and internationally

About the Role: As an Enterprise Client Success Manager, you'll manage a Book of Business consisting of Enterprise and larger spend Mid-Market Accounts. You will act as the primary point of contact and advocate for your clients. You'll be required to help clients onboard, train, consult, and drive best practices. With a coordinated effort from our Account Executive team, you'll work to expand and grow your Book of Business. Your main indicator of success will be how well you drive adoption and growth/expansions within your book of business. What You’ll Do: - Drive retention and growth within your Book of Business - Primary Contact for onboarding, implementing, and training BoB - Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach) - Comfortable training/presenting to large teams - Ability to proactively understand client needs and respond accordingly - Successfully manage and overcome client objections - Help monitor and respond to client requests through Chat - Consistently log activities as well as update/maintain account info in CRM - Create necessary training materials specific to your client's needs - Can work remotely (long-term) and self-manage - Travel 10-20% domestic and internationally What We’re Looking For: - BA/BS Preferred - 5+ years experience in Client Success or Account Management within B2B SaaS - Excellent level of accuracy and attention to detail - Outstanding communication skills - through chat, email, phone, and in-person - Comfortable articulating software and engaging with executives (VP and C-Level Execs) - An understanding of the different sales roles/positions within an organization - Experience working with cross-functional teams (Sales, Product, Marketing) - Successful track record managing a Book of Business (Growth as well as Retention) - Driven, self-motivated, enthusiastic and have a “can-do” attitude - Access to a quiet and enclosed working environment with a fast internet connection Join Consensus and enjoy a robust benefits package designed with your well-being in mind: - Health & Wellness: Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage. Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings. - Retirement Ready: Secure your future with our 401(k) plan featuring company-matching contributions. - Family First: We offer paid parental leave, so you can prioritize what matters most—your family. - Work-Life Balance: Enjoy unlimited PTO and 12 company holidays to recharge and refresh. Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind. - Flexible Work Options: Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join. - Grow with Us: Participate in our professional development program to expand your skills and advance your career. - Give Back: Make a difference in your community with two paid volunteer days each year at a charity of your choice.

• Support the success of sales teams and client accounts by owning the day-to-day execution and support of HubSpot across multiple initiatives • Work closely with Head of CRM and Director of Sales Operations to ensure HubSpot is configured correctly, operating smoothly, and supporting revenue systems at scale • Handle HubSpot-related tasks and requests, maintain clean and accurate data, support workflows and automations, assist with reporting and dashboards, and troubleshoot issues as they arise • Collaborate with marketing and operations teams to ensure that funnels, integrations, and lifecycle systems in HubSpot are functioning properly from end to end • Support light integrations and adjacent tools (such as scheduling, dialers, or automation platforms) but HubSpot is the core system you’ll live in every day • Complete the entire CRM configuration SOP for new accounts • Troubleshoot lead flow issues, CRM integrations issues, or any other tech related issues

• Drive adoption, retention, and expansion for Overtur Services • Own onboarding strategy, execution, and KPIs for Overtur Services • Capture, validate, and prioritize voice of customer feedback • Define and manage release readiness from the customer perspective • Design and run adoption programs • Collaborate with Sales on revenue expansions • Advise the Learning Experience Designer on customer personas • Identify process and tooling gaps • Ensure close collaboration with product management • Build a repeatable, scalable support model for customer success