• Support the success of sales teams and client accounts by owning the day-to-day execution and support of HubSpot across multiple initiatives • Work closely with Head of CRM and Director of Sales Operations to ensure HubSpot is configured correctly, operating smoothly, and supporting revenue systems at scale • Handle HubSpot-related tasks and requests, maintain clean and accurate data, support workflows and automations, assist with reporting and dashboards, and troubleshoot issues as they arise • Collaborate with marketing and operations teams to ensure that funnels, integrations, and lifecycle systems in HubSpot are functioning properly from end to end • Support light integrations and adjacent tools (such as scheduling, dialers, or automation platforms) but HubSpot is the core system you’ll live in every day • Complete the entire CRM configuration SOP for new accounts • Troubleshoot lead flow issues, CRM integrations issues, or any other tech related issues

• Drive adoption, retention, and expansion for Overtur Services • Own onboarding strategy, execution, and KPIs for Overtur Services • Capture, validate, and prioritize voice of customer feedback • Define and manage release readiness from the customer perspective • Design and run adoption programs • Collaborate with Sales on revenue expansions • Advise the Learning Experience Designer on customer personas • Identify process and tooling gaps • Ensure close collaboration with product management • Build a repeatable, scalable support model for customer success

• Be the first point of contact for new clients and understand their needs from the moment they sign up • Coordinate and complete the setup and training of high performing AI agents using our platform • Provide training and assistance to our new customers in how to optimise their use of our technology • Build basic API based integrations between our platform and 3rd party tech used by our customers • Manage the QA, testing and launch process, providing active monitoring of all newly launched AI agents • Manage any support requests that come in from the clients you’re onboarding and call in help from others in the team where needed • Understand clients goals in improving sales performance and coach them in how to increase engagement, conversion and sales revenues to achieve their business outcomes • Analyse the performance of all newly launched agents every week and make recommendations for improvements that will drive more value to the customer • Take ownership of actioning improvements you see and drive for results • Prepare for and hold regular account performance check in calls with new clients to ensure that they end their first 8 weeks onboarding with a high view of their experience and a strong ROI that we drive for their business. • Create advocates out of our customers to drive referrals and collect NPS scores, testimonials, case studies and reference contacts for sales and marketing usage.

• Analyse und Dokumentation bestehender Prozesse in Marketing, Sales und Service • Konzeption und Umsetzung optimierter CRM-Prozesse in HubSpot • Implementierung und Konfiguration von Workflows, Automatisierungen und Custom Objects • Entwicklung und Durchführung von HubSpot-Schulungen • Qualitätssicherung und Testing von CRM-Strukturen • Durchführung von Workshops zur Anforderungsaufnahme mit Kund:innen • Enge Zusammenarbeit mit unseren Kund:innen zur kontinuierlichen Optimierung ihrer Systeme