• Plan, coordinate and organize the smart meter rollout in collaboration with our German locations • Develop and optimize processes for our dynamic electricity tariff • Handle energy market processes via market communication • Ensure compliance with legal requirements and technical standards in the energy sector • Monitor and analyze project progress and derive measures to achieve objectives • Collaborate with internal and external stakeholders to ensure smooth operations • Build and further develop data-driven solutions for process automation • Prepare reports and analyses on the progress and results of the rollout • Support customer service with special cases

• Entwicklung einer ganzheitlichen Strategie, effizienter Prozesse und tragfähiger Strukturen für die technische Betriebsführung (O&M) und den Aftersales-Service • Konzeption und Kalkulation attraktiver Service-Level-Agreements (SLAs) und Wartungsverträgen. Der Bereich wird dabei von Anfang an als Profit- und nicht als Cost-Center etabliert • Definition eines strukturierten Übergabeprozesses von der Projektumsetzung in die Betriebsführung, um einen reibungslosen Start und eine erstklassige Kundenbetreuung sicherzustellen • Steuerung interner Teams und externer Dienstleister, sowie Aufbau eines verlässlichen Partnernetzwerks für den bundesweiten Service • Schaffung einer effizienten Aftersales-Struktur, die technische und kaufmännische Anfragen nach der Inbetriebnahme zentral bündelt und professionell bearbeitet • Auswahl und Einführung geeigneter Systeme wie Monitoring-Software und Ticketing-Lösungen, um die Serviceprozesse digital und transparent abzubilden

• Support the operational setup and continuous improvement of service and maintenance processes • Manage the central internal service team (service back office) • Coordinate between order management, locations, and field service • Develop and enhance reporting and monitoring dashboards • Work closely with Account Management and other stakeholders • Help design and optimize workflows and build efficient processes

• Analyze task requirements and produce high-quality plans and output. • Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way. • Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to challenges. • Rapidly produce multiple ideas. You're not attached to a particular tactic, only around solving the problem. • Actively contribute to testing and ensuring the quality of our product • Plan and Do. You create a plan and execute it. You're equally comfortable managing a large project team as well as executing entirely yourself. • Learn and become a guardian of our standards to bring Solace to life.