Role Description AO is actively seeking driven, ambitious professionals ready to step into leadership and grow with a high-performing organization. If you take pride in building meaningful client relationships, bring a strong sense of self-discipline, and are motivated to exceed expectations, this opportunity was built for you. This is more than a remote position—it’s a career path. With 100% work-from-anywhere flexibility, proven systems, and access to world-class mentorship, AO provides the structure and support needed for motivated individuals to thrive, advance, and be rewarded for performance. Qualifications - Strong communication skills, including active listening and solution-oriented problem-solving - Ability to learn quickly, adapt, and perform in a fast-paced, evolving environment - Comfortable working independently while also contributing to a collaborative team culture - Self-motivated with a strong work ethic and a desire to achieve at a high level - Coachable mindset with leadership potential Benefits - Incentive Travel Programs – Qualify for trips with top leaders to destinations such as Cabo, Tulum, Las Vegas, and Cancun - Performance-Based Prizes – Earn exciting rewards including Jeep Wranglers, MacBook Pros, Airbnb getaways, and more - 100% Remote / Work From Anywhere – Work from home or anywhere that fits your lifestyle - Ongoing Weekly Training Calls – Learn directly from some of the most successful leaders in the organization - Leadership Development – Structured mentorship designed to help you grow into management and leadership roles Company Description At AO, we believe in empowering our people to compete against their personal best while enjoying flexibility, growth, and recognition. You’ll work alongside experienced leaders who are invested in your success and committed to helping you build a long-term, sustainable career. How to Apply To be considered, please submit your contact information along with an updated resume for review. In alignment with our commitment to community wellness and convenience, all interviews are conducted via Zoom video conferencing.

• Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops. • Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience. • Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact. • Build and maintain data dashboards and reporting frameworks to surface CX performance insights and support data-driven decision making. • Map and evaluate the end-to-end customer journey, identifying friction points and recommending improvements across touchpoints. • Partner closely with Product, Operations, and Training teams to address systemic issues and translate customer insights into product, process, and policy improvements. • Drive continuous improvement initiatives within the support organization, focusing on operational efficiency, quality standards, and customer outcomes. • Translate quality and customer insights into training materials, coaching programs, and process improvements to elevate support team performance.

Role Description With our company experiencing record-breaking growth, we’re looking for motivated, people-oriented individuals to join our 100% remote team. If you enjoy connecting with others and want a career that offers both purpose and flexibility, this could be the perfect fit for you! We believe success extends beyond your career — it should empower your whole life. That’s why we offer the freedom to work remotely with a flexible schedule, supported by a company culture that truly values personal and professional growth. Our guiding principle, the Platinum Rule, says it all: “Do more for others than you would have them do for you.” We live this motto every day — helping protect working-class families and supporting our team members with industry-leading resources. Qualifications - Excellent communication and relationship-building skills - Strong problem-solving abilities and confidence in thinking on your feet - A positive attitude and professional demeanor - Ability to work well independently and as part of a team Requirements - Stable, work-from-home position - Weekly pay and performance bonuses - Exciting incentives, including international travel and brand-new cars - Life insurance and health reimbursement benefits - Retirement plan options - Career growth and leadership opportunities - Training and mentorship provided — no experience required Benefits - Stable, work-from-home position - Weekly pay and performance bonuses - Exciting incentives, including international travel and brand-new cars - Life insurance and health reimbursement benefits - Retirement plan options - Career growth and leadership opportunities - Training and mentorship provided — no experience required Next Steps To be considered, please submit your resume and compensation expectations for review. In the interest of community wellness, all interviews are conducted via Zoom video conferencing.

• Provide exceptional service across multi-channels for all customer communications. • Handle cases with a high level of professionalism and customer centric mindset. • Actively manage customer service related documents for internal tracking and cross team awareness. • Maintain a high level of service awareness at all times. • Work cross-functionally with other e-commerce departments. • Support reporting manager with ad-hoc tasks and duties.