POSITION SUMMARY: The Network Specialist is responsible for day-to-day network operations, troubleshooting, and ensuring network stability and security. They monitor and maintain the network infrastructure, resolve connectivity issues, and implement security measures. They also provide user support and training and collaborate on network upgrades and expansions. This position is eligible for remote work. WHAT WE OFFER: · Hourly wage of $30 - $36 based upon experience · 6.5 paid holidays per year + 2 Floating holidays · Approximately 10 days of PTO within first year · Full slate of benefits to include health, dental, vision, and 401k ESSENTIAL RESPONSIBILITIES: · Supports and maintains servers, networks, desktop hardware, software, and applications · Identity Management in Entra, active directory and OneLogin · Group Policy cleanup, design and implementation · Management and maintenance of mobile devices in Intune and Apple Business Manager · Support on/off boarding of employees and devices · Maintains the backups, security management, user account management, e-mail systems, internet access, office systems and application support · Maintains current firewall and VPN architecture · Review/support current WAN and LAN infrastructure including various remote connectivity · Management of various software systems to support infrastructure including SIEM, RMM and other management tools · Ownership of Patch Management and application cleanup · Maintain and evaluate security systems and security protocols · Management and maintenance of cloud-based infrastructure, such as Microsoft Office 365 or Azure · Basic phone and voice mail system administration and maintenance · Be a point of escalation for other staff for resolution of technical support issues · Documentation of network infrastructure and applications · Ability to manage projects of various sizes according to agreed-upon budgets and schedules · Required to be part of the on-call rotation of the IT team · Provides support for peripheral devices such as printers, scanners, cameras, etc. · Supports outside presentations for continuing education presentations that are sponsored by supported practices COMPETENCIES: · Experience in the Healthcare Industry is preferred. · Excellent interpersonal, written, and verbal communication skills. · Detail oriented with strong organizational skills. · Proven ability to administer the Office 365 Suite, including configuration management, application deployment, and patch updates. · Ability to obtain knowledge and skills on the job or through educational courses · Strong analytical skills and problem-solving ability · Polite, professional, and courteous · Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment · Ability to effectively sustain multiple, simultaneous tasks · Available to work flexible schedule and additional hours as required, including nights and weekends PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines): · Physical Activity: Standing, stooping, reaching, walking, lifting, keying, talking · Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects · The worker is required to have close visual acuity to perform each activity of the position · Occasional travel is required for this position and requires a valid driver’s license

The primary responsibility for the Network / UC SME position is to plan, design, deploy, and continue to support a mission critical project for the Cisco UC Manager and Session Border Controller (SBC) platform. Technologies utilized by the Enterprise UC Network Engineer SME include: Multiple Switch vendors, Juniper, Ruckus, Aruba, Cisco switches, Palo Alto Firewall, Panorama, and Wireless. The position also requires demonstrated competence in LAN/WAN technologies. Last, the UC Network Engineer SME is responsible for the coordination of cross-functional teams in relation to the deployment and support of the physical/virtual network infrastructure, which includes technologies such as VMWare, Linux, Windows Server, physical Servers, and enterprise storage arrays. Responsibilities: Administration - Collaboration - Participate in business planning meetings to understand and recommend the best technical, most cost-effective, network solutions that meet initial capacity, long-term scalability and growth, and performance requirements. - Change Control - Adhere and follow all change management policies to ensure that the work is documented and meets the organizational requirements. This includes the creation, submission, review, and periodic representation of complex changes in the weekly change management meetings. - Documentation - Document administrative items, projects, and support issues as needed to provide a reference to team members, other teams, and management. - Incident and Request Management - As with the change management requirements, all incidents and requests should adhere to the organizational requirements. Completion of the incidents and requests should also meet the specified SLT and SLA requirements. - Knowledge Sharing - Both the technical and non-technical knowledge should be shared to team members in both a formal and informal manner. Sharing of knowledge helps the entire team improve their skills, plus builds a cohesiveness within the team. - Personal Development - Whether it is through certifications, training, or conferences, employees should seek ways to develop themselves in areas that are technical in nature and non-technical where relevant to the current role held within the organization. - Project Support and Lead – Depending on the project requirement, either serve as a project lead for the Enterprise Network Engineering Team or serve as a resource for Enterprise Network Engineer Team for the deployment of Enterprise level initiatives. - Status Reports - Submit status reports as requested to the team manager and verbally during team meetings. Network Administration - Network Project Documentation UC Engineer – Design, plan, deploy, upgrade, and provide operational support for an Enterprise deployment of the Cisco UC Manager and Session Border Controllers. In addition to the technical aspects, it includes working closely with cross-functional teams, to organize, document, and manage a long-term organizational UC initiative. - UC Network Infrastructure Support - Provide the required network support for the deployment of infrastructure UC architecture, processes and reports. Investigate functionality issues related to UC, security and system configurations. Work with sustainment teams in the review, analysis and resolution to UC related performance issues. - UC Network Administration - Perform the required work associated with UC network administration, such as the installation and configuration of network infrastructure, the deployment of backup and recovery processes for network, and the implementation of maintenance processes that ensure the continued stability and performance of network systems. - Monitoring and Optimization - Manage and participate in the monitoring, optimization and diagnosis of currently deployed network systems. Provide the appropriate documentation to management, detailing the root cause analysis of outages, performance concerns, and propose resolution and optimization options. - Security – Work closely with the Manager and the Enterprise Security Architecture Team to plan, design, implement, support, and monitor that the security initiatives are being met for the organization. - Technical System Support – Collaborate with the Enterprise Network Engineer Service Leads and the Enterprise Network Architect to implement, configure, and support the Enterprise UC Network Infrastructure. Assist in the initial capacity analysis, deployment design, and overall system architecture needed to support the UC Network platform and expected support activity. Provide the necessary support in the investigation and resolution of system level issues. *This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth. Qualifications: - DoD Unified Communications experience - Must be able to obtain TS security clearance. - SIP Trunking configuration and troubleshooting including SIP/SIPS(TLS), RTP/SRTP, Codecs, Call Routing, etc - Session Border Controller experience - Experience designing and transitioning multiple site migrations - Troubleshoot high severity issues as a Tier IV operational UC subject matter expert - 8 Years Technology Experience (Network, Application, Security) - Strong experience Routing Protocols - In-depth knowledge of Cisco Voice infrastructure, incl. Voice Gateways - In-depth knowledge of Cisco Call manager - Good working knowledge of Unity and UCCx - Working knowledge of Cisco Video servers - Proven skills in both verbal and written communication. - Technical writing skills. - B.A or B.S. in a degree such as Computer Science, Information Systems or Information Technology or 8 years related experience. - Certification in a current or the latest version of an enterprise version of Cisco Administration. - 8570 Compliant / CCNA OS cert Why Work for Us? Core4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance warfighting outcomes. We offer: - 401(k) with 100% company match on the first 6% deferred, with immediate vesting - Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce - Unlimited access to training and certifications, with no pre-set cap on eligible professional development - Tuition assistance for job-related degrees and courses - Paid parental leave, PTO that grows with tenure, and generous holiday schedules - Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing. Join us to build a career that matters—supported by a company that invests in you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.

• Monitor, analyze, and troubleshoot bounced emails and email delivery failures across enterprise systems. • Investigate SMTP errors, soft bounces, hard bounces, and delivery delays to identify root causes. • Work with network and infrastructure teams to diagnose issues related to DNS, routing, firewall rules, and mail server configurations. • Maintain and optimize email infrastructure including SMTP servers, gateways, and relay systems. • Analyze server logs, bounce messages, and delivery reports to resolve technical issues affecting email performance. • Configure and manage authentication and security mechanisms such as SPF, DKIM, and DMARC. • Collaborate with product and engineering teams to improve email deliverability and system reliability. • Monitor network performance and ensure optimal configuration for high-volume email systems. • Implement preventive measures to reduce bounce rates and ensure successful email transmission. • Document troubleshooting steps, root cause analyses, and solutions for recurring issues.

Role Description Reporting to the Director, IT Operations, the IT Network Engineer has responsibility for designing and supporting the day-to-day Network operations of the Cole Haan environment with connectivity across our North American corporate offices, international offices, cloud vendors, and retail stores. This individual will work with IT application teams, vendor teams, and internal support teams to support both project and operational efforts to enhance, stabilize, and maintain our network computing environment with a focus on efficiency, stability, functionality, and security. Qualifications - Bachelor's degree or higher in Information Technology, Computer Science, or Engineering - Self-starter able to work independently under tight deadlines - 3+ years of relevant cloud connectivity experience (Azure/AWS/OCI) - 7+ years of experience in network engineering field, with specific experience in managing complex network environments - LAN/WAN networking technologies (Wired & Wireless) - Firewall configuration and maintenance - VPN configuration and maintenance - Fortinet Routers/Switches/Firewalls - Experience supporting Distribution Centers and RF Gun connectivity - Wireless LAN Troubleshooting and remediation - Experience with Fortinet Network Systems - Experience with Meraki SD-WAN - Experience with remote office connectivity and VPN support - Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams - Must be proactive, demonstrate initiative and be a logical thinker - Ability to work with onshore/offshore teams and communicate using virtual communication tools (phone, conferencing, online meeting) - Cisco Certifications: CCNA, CCNP, and CCIE are highly valued - Other Certifications: Certifications from other vendors like Fortinet, Microsoft (MCSA, MCSE), and Azure can also be advantageous Requirements - Hardware Setup: Configure and install network devices such as routers, switches, and wireless access points - Vendor Management: Work with vendors to drive issues resolution - Software Updates: Ensure network software is up-to-date with the latest patches and updates to maintain security and performance - Network Optimization: Continuously optimize network configurations to improve speed and reduce latency - Security Policies: Develop and enforce network security policies to protect against unauthorized access and cyber threats - Incident Response: Respond to incidents, conducting root cause analysis and implementing corrective actions - Compliance: Ensure network security measures comply with industry standards and regulations - Monitoring Tools: Utilize network monitoring tools to track performance metrics and identify potential issues - Capacity Planning: Plan for future network capacity needs based on usage trends and business growth - Troubleshooting: Diagnose and resolve network performance issues, minimizing downtime and disruption - Network Diagrams: Create and maintain detailed network diagrams to document the network layout and configurations - Change Management: Document changes to the network infrastructure, including configurations and upgrades - Procedures: Develop standard operating procedures for network management and troubleshooting - Help Desk Support: Provide second and third-level support for network-related issues escalated from the Service Desk/NOC - On-Call Support: Be available for on-call support to address urgent network issues outside of regular business hours - Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve network issues - Teamwork: Ability to work well in a team environment and support other IT professionals - Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders and collaborate with team members - Project Management: Skills in managing projects, including planning, execution, and monitoring to ensure timely and successful completion - H/A Solutions: Implement and manage network availability solutions to ensure data integrity and availability - Recovery Testing: Regularly test recovery plans to ensure they are effective and up to date - Network Architecture: Design network architecture to meet the organization’s needs, including scalability, performance, and security Benefits - Health Insurance - Dental Insurance - Vision Care - Health Savings Accounts - 401(k) Retirement Plan - Vacation Time - Sick Time - Paid Parental Leave - Holidays - Cole Haan Discounts