The primary responsibility for the Network / UC SME position is to plan, design, deploy, and continue to support a mission critical project for the Cisco UC Manager and Session Border Controller (SBC) platform. Technologies utilized by the Enterprise UC Network Engineer SME include: Multiple Switch vendors, Juniper, Ruckus, Aruba, Cisco switches, Palo Alto Firewall, Panorama, and Wireless. The position also requires demonstrated competence in LAN/WAN technologies. Last, the UC Network Engineer SME is responsible for the coordination of cross-functional teams in relation to the deployment and support of the physical/virtual network infrastructure, which includes technologies such as VMWare, Linux, Windows Server, physical Servers, and enterprise storage arrays. Responsibilities: Administration - Collaboration - Participate in business planning meetings to understand and recommend the best technical, most cost-effective, network solutions that meet initial capacity, long-term scalability and growth, and performance requirements. - Change Control - Adhere and follow all change management policies to ensure that the work is documented and meets the organizational requirements. This includes the creation, submission, review, and periodic representation of complex changes in the weekly change management meetings. - Documentation - Document administrative items, projects, and support issues as needed to provide a reference to team members, other teams, and management. - Incident and Request Management - As with the change management requirements, all incidents and requests should adhere to the organizational requirements. Completion of the incidents and requests should also meet the specified SLT and SLA requirements. - Knowledge Sharing - Both the technical and non-technical knowledge should be shared to team members in both a formal and informal manner. Sharing of knowledge helps the entire team improve their skills, plus builds a cohesiveness within the team. - Personal Development - Whether it is through certifications, training, or conferences, employees should seek ways to develop themselves in areas that are technical in nature and non-technical where relevant to the current role held within the organization. - Project Support and Lead – Depending on the project requirement, either serve as a project lead for the Enterprise Network Engineering Team or serve as a resource for Enterprise Network Engineer Team for the deployment of Enterprise level initiatives. - Status Reports - Submit status reports as requested to the team manager and verbally during team meetings. Network Administration - Network Project Documentation UC Engineer – Design, plan, deploy, upgrade, and provide operational support for an Enterprise deployment of the Cisco UC Manager and Session Border Controllers. In addition to the technical aspects, it includes working closely with cross-functional teams, to organize, document, and manage a long-term organizational UC initiative. - UC Network Infrastructure Support - Provide the required network support for the deployment of infrastructure UC architecture, processes and reports. Investigate functionality issues related to UC, security and system configurations. Work with sustainment teams in the review, analysis and resolution to UC related performance issues. - UC Network Administration - Perform the required work associated with UC network administration, such as the installation and configuration of network infrastructure, the deployment of backup and recovery processes for network, and the implementation of maintenance processes that ensure the continued stability and performance of network systems. - Monitoring and Optimization - Manage and participate in the monitoring, optimization and diagnosis of currently deployed network systems. Provide the appropriate documentation to management, detailing the root cause analysis of outages, performance concerns, and propose resolution and optimization options. - Security – Work closely with the Manager and the Enterprise Security Architecture Team to plan, design, implement, support, and monitor that the security initiatives are being met for the organization. - Technical System Support – Collaborate with the Enterprise Network Engineer Service Leads and the Enterprise Network Architect to implement, configure, and support the Enterprise UC Network Infrastructure. Assist in the initial capacity analysis, deployment design, and overall system architecture needed to support the UC Network platform and expected support activity. Provide the necessary support in the investigation and resolution of system level issues. *This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth. Qualifications: - DoD Unified Communications experience - Must be able to obtain TS security clearance. - SIP Trunking configuration and troubleshooting including SIP/SIPS(TLS), RTP/SRTP, Codecs, Call Routing, etc - Session Border Controller experience - Experience designing and transitioning multiple site migrations - Troubleshoot high severity issues as a Tier IV operational UC subject matter expert - 8 Years Technology Experience (Network, Application, Security) - Strong experience Routing Protocols - In-depth knowledge of Cisco Voice infrastructure, incl. Voice Gateways - In-depth knowledge of Cisco Call manager - Good working knowledge of Unity and UCCx - Working knowledge of Cisco Video servers - Proven skills in both verbal and written communication. - Technical writing skills. - B.A or B.S. in a degree such as Computer Science, Information Systems or Information Technology or 8 years related experience. - Certification in a current or the latest version of an enterprise version of Cisco Administration. - 8570 Compliant / CCNA OS cert Why Work for Us? Core4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance warfighting outcomes. We offer: - 401(k) with 100% company match on the first 6% deferred, with immediate vesting - Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce - Unlimited access to training and certifications, with no pre-set cap on eligible professional development - Tuition assistance for job-related degrees and courses - Paid parental leave, PTO that grows with tenure, and generous holiday schedules - Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing. Join us to build a career that matters—supported by a company that invests in you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.

• Monitor, analyze, and troubleshoot bounced emails and email delivery failures across enterprise systems. • Investigate SMTP errors, soft bounces, hard bounces, and delivery delays to identify root causes. • Work with network and infrastructure teams to diagnose issues related to DNS, routing, firewall rules, and mail server configurations. • Maintain and optimize email infrastructure including SMTP servers, gateways, and relay systems. • Analyze server logs, bounce messages, and delivery reports to resolve technical issues affecting email performance. • Configure and manage authentication and security mechanisms such as SPF, DKIM, and DMARC. • Collaborate with product and engineering teams to improve email deliverability and system reliability. • Monitor network performance and ensure optimal configuration for high-volume email systems. • Implement preventive measures to reduce bounce rates and ensure successful email transmission. • Document troubleshooting steps, root cause analyses, and solutions for recurring issues.

Role Description Reporting to the Director, IT Operations, the IT Network Engineer has responsibility for designing and supporting the day-to-day Network operations of the Cole Haan environment with connectivity across our North American corporate offices, international offices, cloud vendors, and retail stores. This individual will work with IT application teams, vendor teams, and internal support teams to support both project and operational efforts to enhance, stabilize, and maintain our network computing environment with a focus on efficiency, stability, functionality, and security. Qualifications - Bachelor's degree or higher in Information Technology, Computer Science, or Engineering - Self-starter able to work independently under tight deadlines - 3+ years of relevant cloud connectivity experience (Azure/AWS/OCI) - 7+ years of experience in network engineering field, with specific experience in managing complex network environments - LAN/WAN networking technologies (Wired & Wireless) - Firewall configuration and maintenance - VPN configuration and maintenance - Fortinet Routers/Switches/Firewalls - Experience supporting Distribution Centers and RF Gun connectivity - Wireless LAN Troubleshooting and remediation - Experience with Fortinet Network Systems - Experience with Meraki SD-WAN - Experience with remote office connectivity and VPN support - Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams - Must be proactive, demonstrate initiative and be a logical thinker - Ability to work with onshore/offshore teams and communicate using virtual communication tools (phone, conferencing, online meeting) - Cisco Certifications: CCNA, CCNP, and CCIE are highly valued - Other Certifications: Certifications from other vendors like Fortinet, Microsoft (MCSA, MCSE), and Azure can also be advantageous Requirements - Hardware Setup: Configure and install network devices such as routers, switches, and wireless access points - Vendor Management: Work with vendors to drive issues resolution - Software Updates: Ensure network software is up-to-date with the latest patches and updates to maintain security and performance - Network Optimization: Continuously optimize network configurations to improve speed and reduce latency - Security Policies: Develop and enforce network security policies to protect against unauthorized access and cyber threats - Incident Response: Respond to incidents, conducting root cause analysis and implementing corrective actions - Compliance: Ensure network security measures comply with industry standards and regulations - Monitoring Tools: Utilize network monitoring tools to track performance metrics and identify potential issues - Capacity Planning: Plan for future network capacity needs based on usage trends and business growth - Troubleshooting: Diagnose and resolve network performance issues, minimizing downtime and disruption - Network Diagrams: Create and maintain detailed network diagrams to document the network layout and configurations - Change Management: Document changes to the network infrastructure, including configurations and upgrades - Procedures: Develop standard operating procedures for network management and troubleshooting - Help Desk Support: Provide second and third-level support for network-related issues escalated from the Service Desk/NOC - On-Call Support: Be available for on-call support to address urgent network issues outside of regular business hours - Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve network issues - Teamwork: Ability to work well in a team environment and support other IT professionals - Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders and collaborate with team members - Project Management: Skills in managing projects, including planning, execution, and monitoring to ensure timely and successful completion - H/A Solutions: Implement and manage network availability solutions to ensure data integrity and availability - Recovery Testing: Regularly test recovery plans to ensure they are effective and up to date - Network Architecture: Design network architecture to meet the organization’s needs, including scalability, performance, and security Benefits - Health Insurance - Dental Insurance - Vision Care - Health Savings Accounts - 401(k) Retirement Plan - Vacation Time - Sick Time - Paid Parental Leave - Holidays - Cole Haan Discounts

Description OSP Fiber Designer Location: Remote Are you a skilled Fiber Designer looking to make an impact? Join Sigma Technologies as a remote OSP Fiber Designer, specializing in FTTH, AutoCAD, and outside plant design for leading telecommunications projects. With a commitment to Safety, Honesty, Truth, and Decency, we offer a supportive and growth-oriented culture where you can thrive. **To learn more about working at Sigma, view our career page. **If you do not have OSP Fiber Design experience, please refer to our other open positions: https://bit.ly/TeamSigmaJobs **While we may list our Designer openings in multiple locations, you only need to apply to one as they are remote. ABOUT THIS OPPORTUNITY: Sigma Technologies has multiple Designer positions available that REQUIRE Outside Plant Fiber Design and/or Drafting Experience. For this role, we are providing FTTH, Joint Use and general OSP Overhead Fiber design services to power utility companies. We're in need of knowledgeable, already-skilled staff to join our program teams. Note: This position can work remotely, but new hires will be required to come to our headquarters in Perrysburg, OH for an initial 2-week in-person paid orientation and training period. Position Description: Designers perform outside plant overhead fiber design for telecommunications companies. Designers should have knowledge of commonly-used concepts, practices, and procedures in overhead fiber design and will rely on standards, instructions, and pre-established guidelines to perform the functions of the job. The Designer is expected to apply experience and knowledge to provide solutions when guidelines will not meet expected outcomes and be able to recommend new and/or improvements to documentation where needed. WHAT YOU CAN EXPECT TO DO AS AN OSP DESIGNER AT SIGMA: - Executes work orders for fielding and/or design of infrastructure while meeting quality, time, and budget constraints - Performs 2-D Civil and/or Electrical type design in CAD (i.e. AutoCAD, MicroStation, or similar program) - Collects data by visually identifying, inspecting, and recording equipment and structures from the field and maps data collected - Interprets general designs, data, and notes and applies established design guidelines, processes, and procedures - Is capable of independent work on complex tasks within a competency - Resolves problems encountered throughout the design process - Collaborates with others (managers, designers, field techs, drafters, administration) to devise the best infrastructure solutions - Performs kickoff/scope meetings within a given project, program, or customer to assist in specific types of route analysis, preparation of scope, and/or to assist in the preparation of bid documentation - Performs research to identify pole ownership, right of way, property rights, and permit requirements and communicates with outside parties to obtain right-of-way approvals, and easements and coordinate the same - Provides guidance to others for specific duties in software, processes, and procedures - Provides quality control review - Other duties as required Competencies/Skills: Telecommunications Fiber Designer | FTTH | Fiber to the Home | Fiber Optic Design | Outside Plant Design | OSP Design | Fiber Network Planning | AutoCAD | GIS Mapping | Splicing Diagrams | Aerial Fiber Design | Underground Fiber Design | Telecommunications Infrastructure | Fiber Route Analysis | Right-of-Way Permitting | Pole Loading Analysis | Microtrenching | FTTx Networks | PON Architecture | Fiber Optic Engineering | Design Standards | Telecommunications Construction | Network Optimization | Cable Pathway Design | CAD Software | Fiber Optic Drafting | Design Specifications Requirements WHAT WE’RE LOOKING FOR: - EDUCATION*: HS Diploma or equivalent is required. An Associate’s degree or higher is preferred but not required. *Management may consider other combinations of education as needed. - EXPERIENCE*: 2+ years of demonstrated design experience in the Telecom Utility Industry. *Management may consider other combinations of education and experience as needed. - Joint-use design experience strongly preferred - Proficiency in Computer Aided Design Programs, or similar CAD tools is required. - Ability to read and comprehend engineering schematics - Knowledge of construction and planning procedures - Strong technical knowledge and skills - Ability to learn and operate customer based proprietary software and other computer systems to expedite and facilitate the work order process - Strong oral and written communication skills - Basic financial skills to assist in making sound business decisions - Able to work in all weather conditions - Willing to travel overnight during the week - Dependable transportation and valid driver’s license and insurance - Able to pass a background check/drug test/driving record check - Computer literate – especially Microsoft Word, Excel, Outlook - Authorized to work in the United States Physical Requirements: - Must be able to endure frequent, lengthy periods of sedentary work and sit for prolonged periods of time, including sitting at a desk and driving in a vehicle. - Must be able to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time. - Must have the physical ability to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal; these activities require close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Must have the physical ability to express or exchange ideas by means of the spoken word and convey detailed or important spoken instructions to other workers accurately, often in a group setting. - Must have the ability to receive detailed information through oral communication. - Must be able to work M-F 8-5 PM Eastern (7 AM-4 PM Central, 6 AM-3PM Mountain, 5 AM-2 PM Pacific) WHAT WE OFFER: We want our Associates to stay healthy, happy, and secure! We offer you a positive work environment with supportive coworkers, managers, and leaders, plus: - Competitive pay - Medical, dental and vision plans with up to 80% of the premium sponsored by Sigma - 401(k) plan with matching contributions up to 5% of salary - Paid holidays, vacation, and sick time - Education and professional licensing assistance programs This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this description. This advertisement does not constitute an employment agreement between Sigma and the employee and is subject to change by Sigma as the needs of the organization and/or the requirements of the function change. Pay is commensurate with experience and education. Sigma is an equal opportunity employer and will not discriminate based on an employee’s race, color, gender, sexual preference, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law. PM22 #Remote