Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America. We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable. Pager Health is seeking a Staff Engineer who excels in understanding business goals through insightful questioning. This role involves designing sophisticated healthcare applications, mentoring senior engineers, and collaborating closely with Product and Design teams. Your work will be crucial in delivering cutting-edge healthcare applications that enhance the digital experience for patients and streamline collaboration and integration for enterprise users within the healthcare system. Responsibilities - System Design & Architecture: Lead the design and architecture of complex systems, ensuring scalability and performance. You will play a key role in shaping the future of our next gen products in health and wellbeing, delivering new and innovative experiences to our growing customer base - Technical Leadership: Provide technical leadership and mentorship to the engineering team, especially to senior engineers, promoting best practices and high coding standards. - Code Development: Write, review, and maintain code in a variety of languages and frameworks, such as NestJS, .NET, TypeScript, and React, ensuring high quality and adherence to company standards. - Cross-functional Collaboration: Work closely with product managers, designers, and other engineering team leaders to define technical requirements for complex, multi-projects and ensure alignment with business goals. - Project Management: Manage and prioritize multiple projects and tasks, ensuring timely delivery of high-quality software. Engage in all stages of the software development lifecycle, from project planning, design, to coding, testing, deployment, and production monitoring. - Problem Solving: Identify and resolve complex technical issues, often involving debugging, performance tuning, and optimizing code in order to minimize customer disruption and enhance overall system performance - Continuous Improvement: Advocate for and implement continuous improvement processes within the team, including code reviews, automated testing, internal tooling, and CI/CD practices. Provide a vision for improving developer experience, simplifying the complexity of systems, and removing tech debt. - Infrastructure Management: Lead the full stack product engineering team to own the development and maintenance of the infrastructure required to support software applications, including cloud services in GCP, front-end and back-end services, databases, and deployment pipelines. - Agile Methodologies: Actively participate in Agile development processes, including refinement of the team’s Product Backlog, estimating work and other Agile ceremonies. As a strategic voice to the team, provide active input on how to streamline software development processes in order to improve developer velocity and decrease engineering overhead. - Innovation & Research: Stay current with industry trends and emerging technologies, fostering a culture of learning innovation within the team and company. Qualifications - 7+ years of experience in designing, building, and deploying large, scalable distributed systems and microservices architectures. - System Design & Architecture: Proven ability to lead the design and architecture of complex systems, ensuring scalability and performance. - Technical Leadership: Ability to provide technical leadership and mentorship to engineering teams, particularly senior engineers, promoting best practices and high coding standards. - Cross-functional Collaboration: Strong capability to work closely with product managers, designers, and other engineering team leaders to define technical requirements and ensure alignment with business goals. - Strong understanding of relational databases, including query optimization and data modeling principles. - Excellent communication: Excellent written and verbal communication skills, capable of articulating complex technical concepts to both technical and non-technical audiences - Independence and Curiosity: Highly independent and curious, demonstrating efficiency in utilizing available resources and thinking creatively to find solutions. - Expertise in at least one framework, such as TypeScript, Next.js, NestJS, or React. - Hands on experience with .NET and C#. - Practical experience with cloud platforms like AWS or GCP, including containerization technologies like Docker and Kubernetes. Experience in developing infrastructure as code to deploy software applications, cloud services, front-end and back-end services, databases, and ci/cd pipelines. - Schedule Flexibility: Ability to work on-call rotation as incident escalation SME on weekend and holiday hours, at a cadence around once every 2-3 months. For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the pay range for this position is $170,000- 180,000. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, New York, and Washington DC. At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need. You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives. At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com. Pager Health is committed to protecting the privacy and security of your personal information

• Plan, develop, maintain, and refactor front and backend systems using Ruby on Rails with Hotwire/Turbo/Stimulus in accordance with the team’s established software development lifecycle. • Collaborate with project managers, designers, and fellow engineers throughout the product life cycle. • Ensure the platform's infrastructure is robust, scalable, and efficient. • Actively contribute to continuous improvement and innovation within the team through participation in forums like architecture reviews and guilds.

• Drive the architectural vision for our platform, including the evolution of event-driven patterns, service boundaries, performance expectations, and long-term scalability. • Lead AI strategy within engineering, including the adoption of AI-accelerated developer tooling, code generation, automated testing, and pipeline automation to improve delivery speed and quality. • Own greenfield architectural decisions, including technology selection, service design, and infrastructure strategy, establishing the foundation the team will build on for years. • Provide leadership across application, network, and infrastructure security, including secure coding practices, OWASP considerations, and integration of DAST, SCA, and SAST tooling. • Work with product to refine MVP scope, introduce instrumentation where appropriate, and measure feature usage and return on investment. • Drive team SDLC processes, including feature management, testing practices, pull request quality, CI/CD pipelines, security posture, performance benchmarks, usability, and developer experience tooling enhanced with AI. • Lead and support the recruiting process for engineers, including helping build an evaluation process that incorporates AI readiness and modern engineering practices. • Foster a culture of knowledge sharing, collaboration, and continuous improvement.

• Deploys, migrates, and documents post-sales engagement with customers based on ConvergeOne best practices • Works with a world class network integrator • Assists in the delivery of support and services to customer’s expectations as proposed • Participates in the design, implementation and administration of Cisco infrastructure and related solutions • Troubleshoots high end issues with networking, security and wireless infrastructures • Assists in determining specific customer network requirements • Assists in developing specific network, security and wireless solutions • Assists in developing detailed implementation plans • Conducts architecture chalk talks and design concepts • Assists the sales team with pre-sales and post-sales opportunities • Facilitates and conducts product demonstrations, webinars and presentations to customers • Assists the sales team with requests for bids/proposals, assists sales with Requests for Quotes/Information • Creates Statements of Work (SOW's) for proposals and installations • Creates Build-of-Material (BOM's) and Visio's for proposals of solutions • Provides leadership and technical mentoring