Role Description The Client Concierge will establish itself as a professional and trusted advisor to both the client and the firm with strong domain knowledge and driving our overarching mission of providing superior client service. The concierge will be responsible for ensuring client satisfaction. They maintain expert knowledge of the industry, our products, and services as well as provide clients with insightful information with the goal to deliver an enhanced client experience and then be able to measure our improvement. The concierge will implement a prescribed contact and satisfaction measurement strategy with the new and existing clients via the phone and email and as a result, coordinate with the operations, professional, and legal teams to advocate for client needs and provide valuable information about their needs. They will perform outreach and measure the satisfaction of our existing clients as well. Key Responsibilities - Proactive Engagement & Relationship Management - The Guide: Act as the initial point of contact post-retention; deliver welcome packets and ensure clients understand "who is who" and how our firm processes work. - Health Checks: Conduct regular, scheduled check-ins and facilitate client surveys to ensure they are satisfied with their experience. - Reputation Management: Proactively request reviews (ex: Google Reviews) from satisfied clients to support the firm's growth and online presence. - Information Pipeline: Document client concerns during routine calls and route standard billing or legal questions to the appropriate department for resolution while remaining the client’s primary guide. - Resource Distribution: Provide helpful firm resources (e.g., weekly content updates) and offer trusted third-party resources from our internal referral list. - High-Level Resolution (Escalations) - The Bridge: Act as the vital liaison between the client and the Office Managing Attorney (OMA) for high-level escalations. This includes "critical threats" such as threats of Bar complaints or formal requests for attorney reassignment due to perceived service gaps or dissatisfaction. - Hand-off: Once the escalation is documented and the OMA is notified, the OMA will lead the resolution and handle the necessary follow-up to ensure the client’s concerns are addressed. - Strategic Growth (Estate Planning Integration) - Driving LTV: Increase Lifetime Value (LTV) by identifying opportunities to transition Family Law clients into Trusts & Estates clients to ensure their long-term interests are protected. - Outreach: Proactively reach out to current clients to offer a free estate planning consultation with our estate attorneys. Qualifications - Bachelor’s degree in Business, Marketing, Communications, or related field, preferred. - Experience in legal intake, sales, client acquisition, or business development. - Proven ability to meet or exceed lead conversion and sales targets. - Proficiency with CRM systems, case management platforms, and analytics tools. - Knowledge of legal advertising rules and ethical constraints. - Ability to remain professional and empathetic. - Ability to reset quickly after difficult calls and maintain a positive demeanor. - High capacity for managing a heavy volume of tasks, emails and calls without losing attention to detail. - Proficiency in Case Management or CRM software (i.e. Clio and HubSpot, etc). - Proficiency in Outlook, Microsoft Teams, and other required office programs including multi-line phone systems. - Proficient in gathering and analyzing data for tracking and reporting purposes. Benefits - 100% Employer Paid Medical Benefits for Employees and Dependents - Dental, Vision, and Life Insurance - 401 (k) Matching - Paid Time Off and Holiday Pay Work Environment - Full-time position (8-hour shift) - Remote work environment Join Our Team! If you are an organized and motivated individual who thrives in a fast-paced environment and is eager to contribute to a team dedicated to family law, we would love to meet you. Join us at Melone Hatley, PC where you can grow your career and make a meaningful impact!

• Assisting patients to resolve billing issues • Handling complaints and setting up payment plans • Inbound calls from patients regarding bills • Documenting customer complaints, issues, and interactions in appropriate system(s) • Meet performance metrics provided by management team • Performing other duties as needed and assigned by the supervisor.

About The Princeton Review: The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of students bound for college and graduate school to achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 19 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram. Looking for a meaningful, high-impact side opportunity? Join a team where your expertise truly changes lives. At The Princeton Review, our private tutoring program is our most personalized and premium service. Our students are ambitious, striving for admission to top-tier colleges, pursuing competitive scholarships, or seeking tailored support that goes beyond the classroom. To help them succeed, we’re looking for exceptional educators who are not only strong academically but also passionate about supporting high school students. Tutoring with us means more than teaching test strategies; it’s about creating an outstanding experience for students and their families. You’ll bring subject mastery, professional polish, adaptability, and the interpersonal skills to build trust and guide each student with care. If you thrive in a one-on-one, tech-forward teaching environment and are committed to helping students reach their highest potential, we’d love to have you on our team. Major Responsibilities: - Tutor students in our online classroom in a dynamic and supportive manner - Customize lesson plans to meet students’ needs and keep them engaged in material. - Familiarize yourself with a student’s school curriculum - Model professionalism and accountability at all times by showing up to tutoring sessions on time, replying to students and parents in a timely manner, and holding students accountable for assignments. - Create an open, safe, and positive learning environment. - Regularly documenting student progress and communicating this progress with student and parents. Education, Background, Experience & Qualifications: - Bachelor’s degree completed or in progress - Confident and engaging discussion leader - High school level expertise in academic subject matter evident through educational background or work-related experience. - Excellent verbal and written communication skills - Availability after school and/or weekends. Summer daytime availability a plus. - Applicants must pass a qualifying exam - Access to a reliable internet connection and computer in a reliably quiet location - Experience with one-on-one tutoring preferred. - Experience teaching online preferred. Why you want to teach for us: - Competitive hourly teaching rates - Flexible hours: work when you’re available to work - Paid training - Performance and merit-based raises and bonuses - You can work remotely from most locations with a stable internet connection within the US - Work for a company with a long-standing reputation in the education industry with opportunities for growth. - Friends and family discounts on TPR products. Compensation: Pay: $16-26 per hour, based on credentials and geographic location The company does not provide benefits for this position. Applications accepted on an ongoing basis. The company does not provide benefits for this position. Applications accepted on an ongoing basis. Please note that the above-referenced position can be performed anywhere in the United States except in the following states: Arkansas, Hawaii, Idaho, Mississippi, New Mexico, North Dakota, Rhode Island, South Dakota and Wyoming. The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. The Princeton Review is a drug-free workplace. Pursuant to, and consistent with, any applicable state or local laws, such as the Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, New York City Fair Chance Act, Philadelphia’s Fair Chance Hiring Law, and San Francisco Fair Chance Ordinance, The Princeton Review will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Review the Privacy Policy for California Employees, Job Applicants, and Independent Contractors

• Responsible for remote automation support for highly complex intralogistics systems • Provide remote maintenance/support for automation systems (PLC, visualization) for customers worldwide • Receive fault reports and perform fault analysis/troubleshooting and diagnostics to resolve incidents • Document service cases in the ticketing system • Maintain the knowledge base