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MD Revenue Group logo
MD Revenue Group

Revenue Cycle Management | Medical Billing | Medical Billing Audit | Medical Coding | Credentialing

Customer Service Representative

Customer SupportCustomer SupportOtherRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Ohio

Posted

93 days ago

Salary

$17 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Customer Service Representative

MD Revenue Group

• Assisting patients to resolve billing issues • Handling complaints and setting up payment plans • Inbound calls from patients regarding bills • Documenting customer complaints, issues, and interactions in appropriate system(s) • Meet performance metrics provided by management team • Performing other duties as needed and assigned by the supervisor.

Job Requirements

  • High school diploma or GED
  • Customer service/call center experience preferred
  • Strong communication and de-escalation skills
  • Comfortable navigating multiple systems at once
  • Reliable attendance
  • Must pass a 7-year Background Check
  • High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Benefits

  • 100% Paid Training
  • 401(k) matching
  • Paid Time off (PTO) – Up to 10 days your first year!
  • 8 Paid Holidays – Including your birthday!
  • Referral Program
  • Employee Assistance Program (EAP)
  • Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
  • Dental & Vision insurance
  • Health insurance (including Long & Short-Term Disability)
  • Life insurance (Company Paid)

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