• Assisting patients to resolve billing issues • Handling complaints and setting up payment plans • Inbound calls from patients regarding bills • Documenting customer complaints, issues, and interactions in appropriate system(s) • Meet performance metrics provided by management team • Performing other duties as needed and assigned by the supervisor.

About The Princeton Review: The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of students bound for college and graduate school to achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 19 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram. Looking for a meaningful, high-impact side opportunity? Join a team where your expertise truly changes lives. At The Princeton Review, our private tutoring program is our most personalized and premium service. Our students are ambitious, striving for admission to top-tier colleges, pursuing competitive scholarships, or seeking tailored support that goes beyond the classroom. To help them succeed, we’re looking for exceptional educators who are not only strong academically but also passionate about supporting high school students. Tutoring with us means more than teaching test strategies; it’s about creating an outstanding experience for students and their families. You’ll bring subject mastery, professional polish, adaptability, and the interpersonal skills to build trust and guide each student with care. If you thrive in a one-on-one, tech-forward teaching environment and are committed to helping students reach their highest potential, we’d love to have you on our team. Major Responsibilities: - Tutor students in our online classroom in a dynamic and supportive manner - Customize lesson plans to meet students’ needs and keep them engaged in material. - Familiarize yourself with a student’s school curriculum - Model professionalism and accountability at all times by showing up to tutoring sessions on time, replying to students and parents in a timely manner, and holding students accountable for assignments. - Create an open, safe, and positive learning environment. - Regularly documenting student progress and communicating this progress with student and parents. Education, Background, Experience & Qualifications: - Bachelor’s degree completed or in progress - Confident and engaging discussion leader - High school level expertise in academic subject matter evident through educational background or work-related experience. - Excellent verbal and written communication skills - Availability after school and/or weekends. Summer daytime availability a plus. - Applicants must pass a qualifying exam - Access to a reliable internet connection and computer in a reliably quiet location - Experience with one-on-one tutoring preferred. - Experience teaching online preferred. Why you want to teach for us: - Competitive hourly teaching rates - Flexible hours: work when you’re available to work - Paid training - Performance and merit-based raises and bonuses - You can work remotely from most locations with a stable internet connection within the US - Work for a company with a long-standing reputation in the education industry with opportunities for growth. - Friends and family discounts on TPR products. Compensation: Pay: $16-26 per hour, based on credentials and geographic location The company does not provide benefits for this position. Applications accepted on an ongoing basis. The company does not provide benefits for this position. Applications accepted on an ongoing basis. Please note that the above-referenced position can be performed anywhere in the United States except in the following states: Arkansas, Hawaii, Idaho, Mississippi, New Mexico, North Dakota, Rhode Island, South Dakota and Wyoming. The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. The Princeton Review is a drug-free workplace. Pursuant to, and consistent with, any applicable state or local laws, such as the Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, New York City Fair Chance Act, Philadelphia’s Fair Chance Hiring Law, and San Francisco Fair Chance Ordinance, The Princeton Review will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Review the Privacy Policy for California Employees, Job Applicants, and Independent Contractors

• Responsible for remote automation support for highly complex intralogistics systems • Provide remote maintenance/support for automation systems (PLC, visualization) for customers worldwide • Receive fault reports and perform fault analysis/troubleshooting and diagnostics to resolve incidents • Document service cases in the ticketing system • Maintain the knowledge base

• Serve as the internal resident expert on tooling standards and platforms used by the customer support team and BPO managed call center • Perform hands-on technical tasks for the customer support tech stack which includes Zendesk, TalkDesk, Lessonly, Chargedesk and other internal tools. • Assume ownership of administration, configuration and optimization of call center agent facing tools. • Maintain ticketing and reporting workflows to support internal and external customer support and operations teams. • Configure automations, triggers, macros, routing rules, IVR and user roles across call center tools. • Develop and implement new features and troubleshoot issues across customer support tools. • Develop and implement agent provisioning/deprovisioning processes and best practices. • Manage end to end onboarding/offboarding of customer support agents. • Provision/deprovision system access, licenses, permissions and ensure role based access controls are set up to remain compliant with security policies. • Unlock new features, technologies and capabilities to enhance customer service experience and drive efficiency. • Translate customer support strategy and requirements into solution blueprint • Troubleshoot and perform root cause analysis for issues and recommend strategic improvements that align with our customer support strategies. • Proactively identify data discrepancies and conduct root cause analysis to resolve data issues. • Provide technical guidance and troubleshooting support to BPO administrators and supervisors. • Collaborate with customer support, product, engineering and help desk teams to determine scalable solutions and streamline processes. • Follow the quality assurance process to ensure that new features and flows are implemented in an error free manner and that the user experience is optimal. • Lead intake, prioritization process, gather requirements, and tackle challenges collaboratively with stakeholders for seamless solutions. • Contribute to the customer support technology roadmap. • Develop technical expertise in broader Customer Marketing Experience tools used by the team. • Partner closely with multiple teams and leaders, including PA, CRM, Product, Engineering, and BPO vendors to implement and maintain customer support tools that enable high-quality, scalable support experiences.