Reinventing outsourcing
Customer Support Agent
Location
France
Posted
77 days ago
Salary
€12 - €22 / hour
Seniority
Senior
Job Description
Customer Support Agent
Onepilot
• As a Onepilot agent, you work on a freelance basis and support our clients’ customers with their inquiries. • After completing e-learning training for the specific client, you will receive access to a project-specific knowledge base. • Using our technology and the knowledge base, you can efficiently respond to inquiries via email, chat, or phone. • You work entirely remotely and are paid per resolved ticket. • The rate per inquiry depends on complexity, handling time, and your location, and ranges from €0.40 to €2.00. • On average, our agents earn between €15 and €20 per hour.
Job Requirements
- You are comfortable using new technologies
- You enjoy solving problems, are curious and proactive
- You enjoy communicating — both written and verbal
- You are available at least 15 hours per week
Benefits
- Manage your own schedule
- Flexible working hours, Monday to Friday between 7:00 AM and 1:00 AM
- Work from home
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