• Guide the end-to-end design process for our instructional learning products, from research and ideation through implementation and iteration. • Present design rationale, tradeoffs, and recommendations to key cross-functional stakeholders. • Conduct user research with educators, administrators, and students to inform design decisions; participate in usability testing and gather feedback to validate design hypotheses. • Translate learning science principles and educational research into intuitive product experiences. • Collaborate with product managers, engineers, and curriculum specialists to align design vision with technical feasibility and learning objectives. • Build a strong design culture; establish and advocate for design best practices. • Ensure all designs meet accessibility standards (WCAG) and serve diverse learner populations. • Use analytics, user feedback, and efficacy research to continuously improve product experience and track design impact on learning outcomes. • Experience designing complex workflows, dashboards, or multi-role platforms.

• Responsible for closely partnering with IT business units to scope services that align to their strategic programs and deliverables • Helps in the leadership of financial and strategic evaluations to achieve operational effectiveness and efficiency through service introduction and service transition best practices • Aids in leadership of cross-functional strategic initiatives that may include business engagement and organizational change management with IT business units and partners • Collaborates with the business and IT peers to understand strategy and needs • Develops and drives a services/support design to meet demand • Reviews and compares offering with current and future needs, identify gaps and ensure strategy addresses gaps • Prioritizes initiatives based on business need, cost and impact • Determines and/or recommends approach to provide services • Provides cost, feasibility and impact/benefit analysis to support • Engages BU leaders regarding requirements to deliver on strategies and partner to shape initial scope • Ensures end to end implementation of service through managed service providers or other third parties • Partners with internal cross-functional teams, ensuring seamless service delivery and hand-offs from design to execution (service introduction to service transition)

Role Description We're looking for a Senior UI/UX Designer to own the visual and interaction design of our product. You'll work closely with product and engineering teams, focusing on delivering polished, user-centered design — from early wireframes through to final visual execution, while our dedicated product team handles strategy and roadmap. - Create wireframes, prototypes, and high-fidelity designs for new and existing features - Own the visual design language and ensure consistency across the product - Conduct usability testing and translate findings into design improvements - Collaborate with engineers to ensure accurate implementation of designs - Use Mixpanel to analyze user behavior and inform design decisions Qualifications - Strong portfolio demonstrating UI/UX work across web and/or mobile products - Expert-level Figma skills - Solid understanding of usability principles and interaction design - Experience using product analytics tools (Mixpanel or similar) - Ability to work independently and take ownership of the design process - Strong attention to detail and visual craft Requirements - Experience in SaaS or B2B products (Nice to Have) - Familiarity with design systems and component libraries (Nice to Have) Benefits - Work directly with the customer, in a culture of ownership and impact - 20 fully paid vacation days - 15 fully paid sick leaves - Paid public holidays - Compensation for health insurance and sports club membership (after trial period) - Remote work flexibility

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About The Role As a Senior Product Designer, you will collaborate closely with the patient matching team to deliver remarkable patient experiences for finding the right therapist, setting the experience north star. This is an opportunity to have an impact on Headway’s mission that makes mental health more accessible and affordable. You will: - Use your interaction design, prototyping, and visual design skills to collaborate with a talented and mission driven cross-functional team to evolve our product vision and build design solutions. - Contribute and evolve Headway design system (Helix) as we scale the provider experiences. - Contribute to the team culture, process, foundation and help grow a world class startup design team. You will be a great fit if: - Have 5-8 years experience as a Product Designer. - You have experience in delivering beautiful, innovative consumer-facing experiences, bonus if you’ve worked on mobile web. - You’re excited to jam in Figma with product and engineering partners daily and work with a user researcher to test your concepts weekly with potential patients. - You’re inspired by complex customer problems, early-stage product development, setting vision, and helping teams hold a high bar for craft. - You have a strong portfolio showcasing a diverse range of projects. - You are motivated by our mission. We are working to solve the biggest problems in mental health care today (access and affordability). Compensation and Benefits: - Salary information is based on a single salary target per role: - The starting salary for Senior Product Designer, Patient Matching is $200,000. - Benefits offered include: - Equity Compensation - Medical, Dental, and Vision coverage - HSA / FSA - 401K - Work-from-Home Stipend - Therapy Reimbursement - 16-week parental leave for eligible employees - Carrot Fertility annual reimbursement and membership - 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st - Flexible PTO - Employee Assistance Program (EAP) - Training and professional development #LI-RJ1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.