• Manage and organize our CRM systems (Workiz and Go High Level) daily — update job statuses, customer records, and pipeline stages • Conduct customer follow-up calls, emails, and texts to confirm appointments, collect feedback, and recover lost leads • Perform occasional cold outreach to prospective commercial clients using provided lists and scripts • Ensure no leads fall through the cracks — every inquiry gets a timely response • Generate reports from CRM data as needed • Manage and schedule social media posts across platforms • Assist with payroll processing and basic bookkeeping tasks • Handle email and calendar management using Office 365 • Prepare simple reports, documents, and internal communications • Support the operations team with scheduling, coordination, and follow-through on tasks

• Manage schedules and appointments using Google Calendar with precision and efficiency. • Perform data entry and organization in Airtable to maintain accurate records. • Provide friendly and professional support via phone and email to assist our community of clients and stakeholders. • Facilitate clear and consistent communication among team members through Slack. • Help coordinate projects, track tasks, and support cross-functional initiatives.

• Manage schedules and appointments using Google Calendar • Support administrative tasks such as data entry in Airtable • Responsible in importing eventbrite bookings to our CRM and G-Cal, help out customer service on scheduling/rescheduling. Support onboarding.Provide customer service via phone and email • Facilitate team communication through Slack • Assist in project coordination and task tracking

• Clockwork operations — CRM, trackers, dashboards, and admin always up-to-date • Talent pipelines that source exceptional contractors who live our culture and deliver unfair advantage • Seamless onboarding experiences for both contractors and clients • Client relationships from onboarding to success — retention, upsells, and referrals • Live chat/helpdesk support, follow-ups, and proactive issue resolution before problems arise • Client feedback loops that improve products, processes, and satisfaction • Polished documents — slides, reports, proposals, contracts — that never slow the team down