• Assists in the enrollment, maintenance, development and management of the Provider Network for members who have been identified as having mental health, substance use or intellectual development disability needs. • Responsible for reviewing, monitoring and ensuring compliance with facility licensure, national accreditation requirements, clinical coverage policies and other requirements related to the provision of behavioral health services. • Responsible for receiving, reviewing, analyzing and entering time sensitive and confidential provider information. • Responsible for ensuring that providers are properly enrolled in NC Tracks prior to enrolling them into the system. • Responsible for managing, tracking and filing information submitted to and information received from providers related to ongoing maintenance of provider enrollment and contracting. • Responsible for managing, processing, tracking and filing requests from providers to join the network and requests from providers to make changes to their contracts. • Responsible for regular follow-up of status of submitted requests to join the network and provider maintenance requests. • Responsible for resolving issues and supporting providers regarding their requests to contract with or make changes to their contract with Partners. • Responsible for monitoring and follow-up associated with the provider enrollment file and the provider network file. • Participates in performance improvement activities. • Composes letters, memos and emails to internal and external contacts. • Researches questions related to joining the Partners provider network and/or change requests and responds to internal and external contacts regarding concerns related to delays and inconsistencies in information. • Demonstrates the ability to communicate professionally and clearly in both verbal and written form both internally and externally. • Monitors and updates provider information as required. • Accurately and clearly documents process steps, dates and work status. • Verifies providers meet the requirements to provide services in the Network according to parameters determined for qualifications and needs of the Network. • Interprets audit results, identifies trends/patterns that impact service/system quality, and then implements interventions aimed at addressing these trends/patterns with the outcome of services delivery to consumers at the highest degree of quality.

• Configuration of network equipment. • New network setups. • Network monitoring. • Basic troubleshooting. • Network documentation.

Role Description We are seeking a skilled Network Engineer to join our IT team in Barangaroo, New South Wales. This contract role is essential for maintaining and optimising our network infrastructure, ensuring seamless connectivity and performance across our systems. The ideal candidate will have a strong background in network design and implementation, contributing to the overall efficiency and security of our IT operations. - Design, implement, and manage network solutions to meet business requirements. - Monitor network performance and troubleshoot issues to ensure optimal operation. - Collaborate with IT teams to integrate new technologies and improve existing systems. - Maintain network security protocols and ensure compliance with industry standards. - Document network configurations, processes, and procedures for future reference. - Provide technical support and guidance to team members and stakeholders. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field. - Proven experience as a Network Engineer or in a similar role, with a minimum of 3-5 years in network management. - Strong knowledge of network protocols, routing, and switching technologies. - Familiarity with firewalls, VPNs, and security systems. - Excellent problem-solving skills and the ability to work under pressure. - Strong communication skills, both verbal and written, to effectively collaborate with team members.

• Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto. • Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V. • Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services. • Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection. • Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions. • Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices. • Work with clients to develop and implement disaster recovery and business continuity plans. • Provide Level 1 and Level 2 technical support for system, network, and application issues. • Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations. • Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems. • Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers. • Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure. • Collaborate with internal and external teams to provide effective IT solutions and support. • Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner. • Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system. • Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations. • Provide regular reports on system performance, uptime, and security incidents to management and clients.