• Responsible for the commercial, legal, and financial governance of global data center expansion initiatives • Ensure new data center developments, partnerships, leases, and investments are structured, negotiated, and executed in a legally sound, financially optimized, and operationally aligned manner • Support the planning and execution of global data center expansion initiatives • Coordinate cross-functional activities across construction, operations, procurement, and finance • Lead or support structuring of site acquisitions and leases, colocation, and partnership agreements • Support major negotiations with landlords and developers, colocation providers and partners

Description We are building a more disciplined, modern business development engine in a complex, professional services company. This new role is central to that effort. As a Seller Excellence Lead you will raise selling effectiveness across ICF’s Energy, Environment, and Infrastructure Group by: providing hands-on, 1:1 coaching that improves real deals in real time, and building a scalable training system—live and on-demand—that teaches how we sell, what we sell, who we sell to, and what differentiates us in the market This is a practitioner role. We need someone who can coach staff (including business leaders, seller/doers, and subject matter experts) through an upcoming client meeting and design and implement a scalable training and coaching program that improves outcomes across ICF’s Energy, Environment, and Infrastructure Group. Core responsibilities 1) Provide just-in-time coaching to staff - Coach business leaders, seller/doers, and subject matter experts on opportunity strategy, client conversations, stakeholder dynamics, value framing, and next-step discipline. - Equip leaders to speak credibly and persuasively about outcomes, risk, ROI, and implementation—without turning them into “salespeople.” 2) Build and deliver instructor-led trainings on business development fundamentals - Develop and lead instructor-led training on business development fundamentals tailored to our environment (professional services, regulated markets, long sales cycles, complex stakeholders). - Teach our selling motions: how we qualify, shape demand, run pursuits, run deal reviews, and coordinate cross-functional pursuit teams. - Create segment-specific training aligned to our buyer types and markets (e.g., utilities, state & local, federal, commercial where applicable). 3) Develop microlearning and just-in-time enablement tools - Design microlearning paths distributed via our sales enablement platform: short modules, templates, checklists, and real examples. - Build “in-the-flow” learning that supports sellers at the moment of need (e.g., first meeting prep, qualification, executive summary, pricing/value narrative). - Establish reinforcement loops: manager prompts, quizzes/assessments, deal clinics, and periodic refreshers. 4) Develop and regularly report on metrics that measure impact and iterate - Define success metrics that go beyond attendance: behavior adoption, training utilization, proficiency signals, and linkage to leading indicators (stage progression, pursuit readiness, win strategy quality). - Use feedback, win/loss patterns, and field input to continuously refine programs. What we’re looking for Required - 12+ years of professional experience in a complex B2B or B2G environment (professional services, consulting, enterprise SaaS), with a demonstrated ability to transition technical expertise into winning strategies. - At least 3 years of experience developing training programs across a wide variety of roles and participants, including in-person hands on training and microlearning sessions available on demand. - Proven ability to coach senior technical leaders and influence behavior change (executive presence, strong judgment, high trust). - Track record building and delivering instructor-led programs that are practical, role-specific, and adopted by the field. - Demonstrated ability to translate complex offerings into clear sales plays and teach “how to sell this here.” - Excellent facilitation and curriculum design skills (live + virtual), plus strong writing for microlearning and job aids. - Comfort operating in a matrixed organization and driving adoption without direct authority. Preferred - 5 years experience in sales or business development training in a professional services, enterprise SaaS, or consulting environment. - Experience with modern sales enablement platforms like Highspot, Showpad, Seismic, &c. - Experience with energy/utility, infrastructure, climate/energy transition, or public-sector buying environments. - Familiarity with modern qualification/value frameworks (e.g., MEDDIC/BANT-informed), applied pragmatically. Measures of success - Higher consistency in deal qualification and win strategy quality. - Increased usage of microlearning and deal-time assets, with positive field feedback. - Improved leading indicators: stage progression health, pursuit readiness Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $131,256.00 - $223,134.00 Nationwide Remote Office (US99)

Description Associate Operations Specialist Location: Remote / Mid central region Preferred Ready to make a difference? Come join our team as an Associate Operations Specialist supporting commercial energy efficiency programs. The Associate Operations Specialist will work with a cross-functional team of program management, finance, technical, and marketing personnel. You will be responsible for the preparation and submission of weekly invoices, report generation and reconciliation, updating monthly presentations for our client and managing and reviewing project applications. Additionally, you will work with IT and Delivery teams, maintain organized records, and identify inefficiencies in the current invoice process to suggest improvements.  This role will interface with manufacturers, retailers, Trade Allies, customers, engineers & consultants, and reviews project application forms and submittals to ensure compliance with program policies and procedures Why You Will Love Working Here - Quality of life: Flexible workplace arrangements, work-life balance  - Investment of the community: Donation matching, volunteer opportunities  - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan  - And many, many more (Ask your recruiter for more details!)  What You Will Be Doing As an Associate Operations Specialist, you will work with all levels of our team, including our program managers, program operations manager, field inspectors, and IT support group. You will provide a variety of administrative support to ensure our various rebate programs meets goal. Other responsibilities include: - Provide support for field-based staff and a network of participating Trade Allies  - Maintain ongoing communications with participating contractors, customers, and consultants.  - Clarify and resolve/escalate customer/contractor concerns related to program participation, as necessary.  - Review project application forms and submittals. - Review technical specifications, calculations, and cost estimates for energy efficiency projects.  - Assist technical teams to ensure QA/QC standards for the program are met.  - Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.  - Process program incentive payments per established policies and procedures.  - Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.  - Data entry as part of our invoice process and program forecasting - Creating Excel formulas, pivot tables, and macros on a daily basis - Managing various invoicing and reporting processes, performing QA reviews with project managers, and submitting for client approval. - Leading communication with IT group, monitoring IT tickets, and recommending improvements based on use of IT tools - Monitoring program metrics and identifying and evaluating trends in the data - Maintaining and updating shared files, resources, and program documents - Learning, maintaining, and updating process workflows and team manuals What we need you to have (minimum qualifications): - Bachelor’s Degree (or applicants can substitute one year of related experience for one year of education) - 1+ year(s) professional experience in administration, operational support, data analysis, quality assurance, research and/or related experience What we would like you to have (preferred qualifications): - Experience performing data and/or financial calculations, analyzing program metrics, identifying trends, and evaluating process inefficiencies - Demonstrated success operating in complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant quality work products - Ability to communicate effectively, written and verbally, with clients and colleagues at all levels - Advanced proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) - Demonstrated ability to work independently and takes ownership of processes. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Drive the reliable activation and performance of global messaging capabilities that power how organizations connect with their customers at scale. This role ensures seamless onboarding, compliance alignment, and operational excellence across SMS and digital messaging services, directly impacting customer engagement and delivery success. You will own critical workflows spanning provisioning, regulatory coordination, and issue resolution while partnering across internal teams and external carriers. At Genesys, you contribute to a platform that enables empathetic, real-time customer experiences through modern cloud and communication technologies. This is not a pure engineering role. Instead, it focuses on operational execution, regulatory compliance, troubleshooting, and customer coordination to ensure reliable messaging services. Key Responsibilities: - Manage end-to-end provisioning and activation of messaging channels, including 10-digit long codes, toll-free numbers, short codes, and international messaging - Drive successful customer onboarding by translating technical messaging requirements into clear, actionable guidance - Ensure messaging programs comply with TCPA, CTIA, carrier, and regional regulatory requirements through accurate documentation and validation - Investigate and resolve messaging delivery issues by identifying root causes across internal systems and external vendors - Coordinate with telecom carriers, aggregators, and messaging vendors to enable services and resolve throughput, compliance, and delivery challenges - Own vendor support interactions, including ticket creation, escalation, and resolution tracking - Partner with Product, Engineering, and Support teams to surface platform issues, influence improvements, and enhance operational workflows - Improve onboarding processes, documentation, and operational playbooks to increase efficiency and customer success Required Qualifications: - Bachelor’s degree or equivalent professional experience - Strong project management capability with the ability to prioritize multiple tasks and maintain attention to detail - Excellent written and verbal communication skills, with the ability to clearly explain technical processes - Demonstrated ability to work independently in a fast-paced, operational environment - Proven problem-solving mindset with a proactive, customer-focused approach - Strong organizational skills and ability to manage competing priorities - Comfort working with technical systems and workflows without requiring software development expertise Preferred Qualifications: - Hands-on experience with SMS compliance processes, including 10DLC registration, short code provisioning, and carrier regulations - Familiarity with SMS delivery troubleshooting, analytics, and reporting tools - Experience working with telecom carriers, messaging vendors, and SMS aggregators - Knowledge of additional digital messaging channels such as email and social platforms Benefits That Support You: We invest in your well-being, because when you’re at your best, so are the experiences you create. - Comprehensive extended group health coverage - Generous paid time off, including vacation and personal leave - Retirement savings program with employer RRSP matching up to a prescribed maximum amount - Family-friendly benefits, including parental leave top-up and adoption assistance - Growth and development opportunities through access to learning resources and internal mobility programs Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies. This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. 75,400.00 - $97,600.00 Employee Referrals: If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.