Job Closed

This listing is no longer active.

Genesys logo
Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Telecom Operations Specialist

OperationsOperationsFull TimeRemoteMid LevelTeam 5,001-10,000Since 1990H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

79 days ago

Salary

$75.4K - $97.6K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Telecom Operations Specialist

Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Drive the reliable activation and performance of global messaging capabilities that power how organizations connect with their customers at scale. This role ensures seamless onboarding, compliance alignment, and operational excellence across SMS and digital messaging services, directly impacting customer engagement and delivery success. You will own critical workflows spanning provisioning, regulatory coordination, and issue resolution while partnering across internal teams and external carriers. At Genesys, you contribute to a platform that enables empathetic, real-time customer experiences through modern cloud and communication technologies. This is not a pure engineering role. Instead, it focuses on operational execution, regulatory compliance, troubleshooting, and customer coordination to ensure reliable messaging services. Key Responsibilities: - Manage end-to-end provisioning and activation of messaging channels, including 10-digit long codes, toll-free numbers, short codes, and international messaging - Drive successful customer onboarding by translating technical messaging requirements into clear, actionable guidance - Ensure messaging programs comply with TCPA, CTIA, carrier, and regional regulatory requirements through accurate documentation and validation - Investigate and resolve messaging delivery issues by identifying root causes across internal systems and external vendors - Coordinate with telecom carriers, aggregators, and messaging vendors to enable services and resolve throughput, compliance, and delivery challenges - Own vendor support interactions, including ticket creation, escalation, and resolution tracking - Partner with Product, Engineering, and Support teams to surface platform issues, influence improvements, and enhance operational workflows - Improve onboarding processes, documentation, and operational playbooks to increase efficiency and customer success Required Qualifications: - Bachelor’s degree or equivalent professional experience - Strong project management capability with the ability to prioritize multiple tasks and maintain attention to detail - Excellent written and verbal communication skills, with the ability to clearly explain technical processes - Demonstrated ability to work independently in a fast-paced, operational environment - Proven problem-solving mindset with a proactive, customer-focused approach - Strong organizational skills and ability to manage competing priorities - Comfort working with technical systems and workflows without requiring software development expertise Preferred Qualifications: - Hands-on experience with SMS compliance processes, including 10DLC registration, short code provisioning, and carrier regulations - Familiarity with SMS delivery troubleshooting, analytics, and reporting tools - Experience working with telecom carriers, messaging vendors, and SMS aggregators - Knowledge of additional digital messaging channels such as email and social platforms Benefits That Support You: We invest in your well-being, because when you’re at your best, so are the experiences you create. - Comprehensive extended group health coverage - Generous paid time off, including vacation and personal leave - Retirement savings program with employer RRSP matching up to a prescribed maximum amount - Family-friendly benefits, including parental leave top-up and adoption assistance - Growth and development opportunities through access to learning resources and internal mobility programs Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies. This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. 75,400.00 - $97,600.00 Employee Referrals: If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Related Categories

Related Job Pages

More Operations Jobs

Lowe's Companies, Inc. logo

Sr Coordinator-Pro Quoting

Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Operations79 days ago
Full TimeRemoteTeam 10,001+Since 1946H1B No Sponsor

Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your Impact The Pro Quoting Sr. Coordinator performs a role that is crucial role in how we serve our Pro customers as well as support a team of Pro Quoting Coordinators. This role is critical in being a daily mentor / trainer / coach for assigned coordinators as well as providing daily quoting support needs. This role will continue to work with store associates & field leadership daily in addition to merchants and IT partners on a regular basis by processing quote requests, supporting questions via quotes, phones, and emails. This role will also help to facilitate escalation requests, provide consultative selling regarding best products, delivery methods, and pricing for the pro, work on complex quotes, and drive increased sales by seeking attachment opportunities. What You Will Do - Serves as the lead point of contact for stores for a dedicated division - Manage the assignment of quotes to be reviewed by the supporting group of Coordinators - Assists Pro Sales Managers with price adjustments needed to support Managed Account customers - Review quotes created by sales associates on behalf of Pro customers, ensuring competitive and profitable pricing can be provided - Engages vendors to support sales where lower costs, higher quantities, and/or specific fulfillment needs are required - Interact with sales associates via chat, email, and phone to help answer questions related to Pro pricing and Lowe’s selling systems - Provides regular feedback to Pro pricing team, helping to identify trends and issues emerging in the business - Organizes work processes to ensure the most efficient workflow while collaborating with others - Provides relevant feedback to Supervisor and leadership team regarding what is working well & areas needing improvement. - Reviews Complex Quotes - Partners in Consultative Selling with both in-store and field associates to source the best products, delivery, methods, and pricing for the Pro customer. Follow-up on Pending quote opportunities. - Partners to review quote escalations - Drives increased sales by looking for opportunities to drive attachment opportunities & by streamline the Pro quoting experience. Minimum Qualifications - High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable - 3 Years Years of office administrative, high-volume retail, and/or Pro industry experience (i.e. property manager, construction, trades) or Lowe’s store experience Preferred Skills/Education - Bachelor’s degree Related Field - 3 Years Years of Lowe’s Store and/or Pro industry experience (i.e. property manager, construction, trades) Pay Range: $22.33 - $37.29 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

United States
$22 - $37 / hour
Job Closed
CVS Health logo

Senior Coordinator, Complaint & Appeals

CVS Health

Bringing our heart to every moment of your health.

Operations79 days ago
Full TimeRemoteTeam 10,001+Since 1963H1B No Sponsor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Responsible for oversight of that that investigates and resolution of appeals scenarios for all products, which may contain multiple issues and, may require coordination of responses from multiple business units. Ensure timely, customer focused response to appeals. Identify trends and emerging issues and report and recommend solutions. Independently coaches others on appeals ensuring compliance with Federal and/or State regulations. Manage control and trend inventory, independently investigate, adapts to changes or revise policy to resolve the most escalated cases coming from internal and external constituents for all products. Responsible for serving as the point of contact for the appeal if there is an inquiry from leadership, compliance and State regulators. Understand and adapt to departmental process and policies. Medicare knowledge is a plus. Fast Turn Around of inventory, collaboration with clinical team and management. Attention to detail is needed and must be able to maintain compliance turn-around times, with accurate case resolution or research. Remain a part of the solution by escalating issues that may impact compliance timeliness. Additional duties as assigned which will include a carrying a modified case load including but not limited to: - Serves as a content model expert and mentor to team regarding Aetna's policies and procedures, regulatory and accreditation requirements. - Ensures work of team meets federal and state requirements and quality measures, with respect to letter content and turn-around time for appeals, complaints and grievances handling. - Independently researches and translates policy and procedures into intelligent and logically written responses for Executive or Senior leaders on escalated cases. - Successfully works across functions, segments, and teams to create, populate, and trend reports to find resolution to escalated cases. - Identify potential risks and cost implications to avoid incorrect or inaccurate responses and/or decisions which may result in additional rework, confusion to the constituents, or legal ramifications. Additional duties as assigned which will include a carrying a modified case load including but not limited to: - Research incoming electronic appeals, complaints and grievance to identify if appropriate for unit based upon published business responsibilities. Identify correct resource and reroute inappropriate work items that do not meet appeals, complaints and grievance criteria. - Research Standard Plan Design or Certification of Coverage (Evidence of Coverage) relevant to the member to determine accuracy/appropriateness of benefit/administrative denial. - Research claim processing logic to verify accuracy of claim payment, member eligibility data, billing/payment status, prior to initiation of appeal process. - Research incoming electronic appeals, complaints and grievance to identify if appropriate for unit based upon published business responsibilities. Identify correct resource and reroute inappropriate work items that do not meet appeals, complaints and grievance criteria. - Research Standard Plan Design or Certification of Coverage relevant to the member to determine accuracy/appropriateness of benefit/administrative denial. - Identify and research all components within member or provider/practitioner appeals, complaints and grievance for all products and services. Training Shift: Monday-Friday Working Shift (After Training): Wednesday-Sunday Required Qualifications - 2+ years in one of the following areas: claim platforms, products, and benefits; patient management; product or contract drafting; compliance and regulatory analysis; special investigations; provider relations; customer service or audit experience Preferred Qualifications - Medicare and/or Medicaid knowledge - Experience in reading or researching benefit language - Ability to work in fast paced, high volume environment - Excellent verbal and written communication skills - Excellent organizational skills to handle high inventory which aids in meeting or exceeding metrics - Solution driven and can handle complex issues with accuracy - Bilingual Education - High School Diploma or GED (REQUIRED) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

United States + 1 moreAll locations: United States | Trinidad And Tobago
$19 - $35 / hour
Job Closed
Parsons Corporation logo

Field Operations Manager

Parsons Corporation

Parsons is a global technology-driven solutions provider specializing in defense, intelligence, cybersecurity, infrastructure, and space. Founded in 1944, the company has a long hi

Operations79 days ago

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: Parsons is looking for a talented Field Operations Manager to be part of a strong team that works on the implementation of air traffic control systems for the FAA in the National Airspace System (NAS). T5 Program Summary: The Federal Aviation Administration (FAA) awarded the Technical Support Services Contract 5 (T5) to Parsons in April 2023. Parsons is the prime contractor. This $1.8+ billion contract has a 4-year base period with two 3-year options. The statement of work includes a variety of activities that support the FAA’s Capital Investment Plan (CIP) and certain reimbursable programs, the FAA NextGen Program, national security programs, and aviation safety. Specifically, work includes site selection and engineering, construction, environmental and fire/life safety, equipment installation and testing, drafting, contract surveillance, and other technical services as required. Work is performed across the nation in each of the FAA’s nine regions as well as the Aeronautical Center in Oklahoma City, Oklahoma, and the Technical Center in Atlantic City, New Jersey and in several U.S. territories. An average staff of 500 with a peak staff over 650 supports this contract, in addition to those subcontractors who perform construction work. What You'll Be Doing: - Collaborate with Project Manager to establish project schedule and budget, and monitors progress in meeting schedule and budget requirements - Develop PowerPoint presentations and training materials - Deliver presentations to large groups - Establish relationships with high level management within government agencies - Foster successful working relationships between various stakeholders - Develop project documents, processes, and procedures required to support quality control and final project deliverables - Collaborate with Project Manager to determine number of hours required for successful completion of project tasks. Anticipate project staffing needs, identify and interview available personnel, and make staffing assignments in accordance with schedule requirements - Establish objectives and conduct performance appraisals for direct reports - Chair job meetings; prepare and submit summary of project progress and pending issues to Project Manager - Assist Project Manager in pricing and negotiating changes to the scope of work with the client and subcontractors - Anticipate problems and work with client, other stakeholders and Project Manager to identify and implement corrective actions - Keep client and Project Manager informed of the day-to-day activities of the project - Maintain accurate documentation of job progress through daily logs and other reports - Perform other responsibilities associated with this position as may be appropriate What Required Skills You'll Bring: - Bachelor's Degree in a technical or construction-related field (or equivalent) - 10+ years of related work experience to include 3+ years in a managerial/leadership role at a field site - Must be willing to travel up to 50% - Proven ability to perform in a lead capacity - Excellent written and oral communications skills - Familiarity of industry practices and regulations are required - Experience giving professional, formal presentations using PowerPoint or equivalent software - Experience working in a Windows-based environment; skills using Outlook, Word and Excel - Must be able to meet customer security requirements. A background check by Federal Authorities will be performed. What Desired Skills You'll Bring: - Enrollment in PM certification program is preferred, but not required Security Clearance Requirement: None This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. Salary Range: $125,100.00 - $225,200.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

United States
$125K - $225K / year
Job Closed
Full TimeRemoteTeam 51-200Since 2013H1B No Sponsor

• Own the operational infrastructure across the Chairman's ventures • Establish operating rhythms including dashboards and reporting structures • Manage information flow to ensure the right inputs reach the right people • Protect the Chairman's time through strategic calendar management • Lead AI-enabled initiatives from concept to live deployment • Design, prototype, and implement AI workflows and automation systems • Drive adoption of modern technical solutions • Lead high-impact projects from concept through completion • Establish aggressive execution timelines • Escalate risks directly when deliverables fall short • Manage special initiatives including business development and strategic partnerships • Track progress, risks, deliverables, and KPIs • Serve as a trusted thought partner to the Chairman • Translate high-level vision into clear plans • Anticipate needs and proactively surface insights • Represent the Chairman in select meetings and negotiations • Prepare briefs, talking points, and follow-ups for engagements • Maintain and strengthen relationships with senior executives and partners • Produce executive-level summaries and recommendations • Drive follow-through to ensure decisions become outcomes

United States