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We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
API Reliability Engineer
Location
United States
Posted
71 days ago
Salary
$87.4K - $123.4K / year
Seniority
Senior
Job Description
API Reliability Engineer
Empower
• Own and improve the reliability, performance, and scalability of API services in production. • Troubleshoot and resolve P1/P2 production incidents end-to-end, analyzing issues across application, infrastructure, and integrations. • Work closely with API developers to identify and address reliability issues and application-level security vulnerabilities in service design and implementation. • Contribute targeted code-level or configuration fixes to resolve issues and prevent recurrence. • Participate in root cause analysis (RCA) and drive durable, long-term fixes. • Improve API resilience through patterns such as timeouts, retries, circuit breakers, and graceful degradation. • Establish and enhance observability and service health metrics, including logs, metrics, traces, and SLOs, using Datadog and Splunk. • Define and monitor SLAs/SLOs for API performance and availability. • Work with API Gateway and ALB/NLB for traffic management, routing, and system reliability. • Contribute to CI/CD pipelines using Jenkins to ensure safe and consistent deployments. • Contribute to disaster recovery readiness and system resilience planning. • Collaborate across engineering teams to improve system design and operational readiness. • Participate in an on-call rotation for critical incidents (P1/P2).
Job Requirements
- Minimum 5 years of experience in backend or API development
- Strong hands-on experience with Java and Spring Boot
- Proven experience building, shipping, and operating APIs in production environments
- Strong problem-solving skills with the ability to debug real production issues end-to-end
- Experience handling P1/P2 incidents in production environments
- Solid understanding of API architecture, request lifecycle, and common failure patterns
- Experience with AWS services, including API Gateway, ALB/NLB, EC2, ECS/EKS, Lambda, RDS, or DynamoDB
- Familiarity with reliability patterns such as timeouts, retries, circuit breakers, and connection pooling
- Experience with observability tools such as Datadog and/or Splunk
- Experience with CI/CD pipelines, preferably Jenkins
- Strong debugging skills in distributed systems
- Experience with Git-based workflows and Agile development
- Bachelor’s in Computer Science, Information Systems, or a related field; equivalent practical experience welcomed.
Benefits
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play.
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