City/State Norfolk, VA Work Shift First (Days) Overview: The ERP Reporting & Analytics Analyst role requires a creative thinker and execution-oriented individual that drives the organizational use of data through intuitive, efficient and insightful reporting and analytical solutions for Human Resources. This role is crucial in enhancing user experience, driving innovation and identifying opportunities in all spaces through capitalizing on the many uses of data in the ERP (Workday) ecosystem. The primary duties and responsibilities of the ERP Reporting & Analytics Analyst are: - Enhance user experience through design and delivery of intuitive, user-friendly reports, dashboards and other tools that simplify data to solve complex problems - Continuously analyze and optimize Workday reporting capabilities via utilization of best practices and visualization to simplify reporting and maximize impact - Collaborate closely with HR teams to understand evolving needs and proactively develop solutions that enhance operations and experience - Empower end-users through documentation, education and best practices on existing tools and capabilities - Drive strategic insights by identifying trends, gasps and opportunities in all functional areas that offer actionable insight for optimization and growth - Stay up to date on ever-evolving best practices and new developments in Workday’s reporting and Analytics space - Utilize Workday’s full toolkit of reporting and analytics solutions to provide best-fit tools via Prism, Dashboards, Custom Reports, Discovery Boards and other Analytics offerings - Maintain data integrity standards and best practices - Bachelor's level degree required. - 2-5 years of Workday Analytics experience. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Lead Insurance Data Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are looking for this candidate to possess experience in the healthcare sector, specifically within a data analysis role at a provider organization. They should have a solid understanding of the general documentation, billing, and follow-up processes that providers do with insurance companies. This candidate should also be comfortable working with disparate data sets and joining them together for consolidated analyses, think CSVs, JSON, and writing SQL queries across multiple databases. They should also have strong communication skills to ensure the data is well understood and creates actionable insights. Experience with BigQuery, Looker, Mode, de-identification of PHI, AI-assisted analysis, and utilizing API calls to retrieve data is a plus. What will you do? - Proactively review trends in outstanding A/R, denials, and various payment issues to find areas of opportunity for the department - Pull and join multiple data sources together, including the use of SQL, API calls for data, and downloading reports from internal system into Excel or Google Sheets - Communicate findings and recommendations with department and cross functional leadership for areas of improvement - Create monthly reporting packages to keep leadership informed of key metrics - Support ad hoc data requests from leaders to support operational tasks - Mentor future hires into the department on best practices and procedures for data analysis - Work with the RCM Operations Manager, Product, and External Vendors to influence healthcare data strategy - Identify opportunities to automate analyses and provide AI driven insights to increase overall department performance What will you NOT do? - You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. - You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. - You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! - You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements - 5+ years of experience in the healthcare space, preferably in an existing role performing data analysis and opportunity identification in billing and follow-up functions with insurance companies on behalf of providers - Significant understanding of the claim submission process and common pain points that delay reimbursement from payers - Exposure to clinicians that provide mental health and/or telehealth services - Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives - Thoughtful and operationally excellent with data to set up processes and frameworks to achieve individual and team success - Desires an environment that fosters growth through open feedback and high autonomy - Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format Benefits - Remote work with regular in-person bonding experiences sponsored by the company - Competitive compensation - Holistic perks program (including free therapy, employee wellness, and more) - Excellent health, dental, and vision coverage - 401k benefits with employer matching contribution - The chance to build something that changes lives – and that people love - Any piece of hardware or software that will make you happy and productive - An awesome community of co-workers The base salary range for this position is $110,000 - $130,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Role Description Serves as the lead technical expert of the Informatics team, provides guidance to the Informatics Specialists, and assists with leading analytic and reporting projects. Blends technical expertise with strategic insight to improve workflows, support evidence-based decision making, and maintain robust data governance and compliance. Essential Responsibilities - Able to perform the duties of a Level 1, 2, and 3 PLUS: - Technical Leadership -- 50% - Lead the design, testing, and deployment of analytics solutions. - Mentor, train, and support informatics staff and end users to enhance system adoption and proficiency. - Perform advanced programming and/or modeling and statistical analysis/support. - Stay current on emerging technologies and best practices to drive innovative solutions. - Operations -- 30% - Develop and maintain departmental policies, procedures, and best-practice documentation. - Ensure alignment of data systems with organizational goals, regulatory requirements, and best practices for data governance and analytics. - Independently lead and/or manage large projects and work groups that support organizational initiatives and strategies. - Reporting & Data Analysis -- 20% - Monitor system performance metrics and drive continuous improvement initiatives using data analytics tools. - Provide accurate, immediate, consistent data, reporting and analysis to support business management and initiatives. - Utilize appropriate software to design visualizations. - Conduct complex analysis. - Perform data profiling/analysis activities that helps to establish, modify, and maintain data models. - Identify trends through data analysis, inform clinical decisions, and drive performance improvements. - Performs other duties as the supervisor may, from time to time, deem necessary. Qualifications - Bachelor's degree in Statistics, Analytics, IT, Engineering, or related technical field - High School diploma or GED - 6 years' related work experience - Proven track record managing complex projects from conception through deployment - Strong understanding of data governance principles and healthcare regulations - Fluent in a variety of applicable programming languages, software, and systems (R, SQL, SAS and/or Python) - Strong data mining skills to thoroughly review and analyze data to discover vital information to effect lower claims error rate and reduce outlier billing patterns - Demonstrated data analysis skills - Basic knowledge of statistics - Basic knowledge of Medicare Part A and B programs - Proficient in Microsoft products - Exceptional technical writing skills Preferred Qualifications - Master's degree in related technical field - 6 years' experience analyzing Medicare claims/provider/beneficiary data - Good working knowledge of: - Contract's Medicare claims processing systems - Medical terminology - CPT, ICD-9, and HCPCS coding structures - Experience with relational databases - Business process design and requirements development - Project Management Certification - Python Coding Experience Requirements - The Federal Government and the Centers for Medicare & Medicaid Services (CMS) may require applicants to have lived in the United States for a minimum of three (3) years out of the last five (5) years to be employed with the Company. These years of residence do not have to be consecutive. - Background Investigation: If you are selected for this position, you must undergo a pre-employment Background Investigation, Drug Screen, and Identity Proofing documentation must be cleared prior to hire. - Identity Documentation: You must have access to a current and unrestricted REAL ID, U.S. Passport, U.S. Passport Card, Foreign Passport, or U.S. Permanent Residency Documents. Note: Employment Authorization Cards (EAD) are not a substitute for Visas or U.S. Permanent Resident Cards. Benefits - Medical, dental, vision, life and supplemental insurance plans effective the first day of the month following date of hire - Short- and long-term disability benefits - 401(k) plan with company match and immediate vesting - Free telehealth benefits - Free gym memberships - Employee Incentive Plan - Employee Assistance Program - Rewards and Recognition Programs - Paid Time Off and Paid Sick Leave Company Description Join our winning culture and help transform Medicare for the millions of people who rely on its services.

• Support AI-enabled operational execution, reporting, and analytics initiatives across business functions. • Deliver high-quality analytical outputs within defined timelines for strategic and operational projects. • Design and implement A/B testing experiments, including hypothesis creation, experiment setup, statistical validation, and result interpretation. • Conduct comprehensive Exploratory Data Analysis (EDA) to uncover trends, patterns, and opportunities. • Perform advanced quantitative analysis using statistical techniques and modeling methods. • Synthesize qualitative data (customer feedback, interviews, survey responses) into structured, measurable insights. • Manage throughput and real-time triage workflows, ensuring prioritization of high-impact initiatives. • Collaborate with product-facing teams to support data-driven decision-making and workflow optimization. • Convert ambiguous or loosely defined business problems into clear analytical frameworks and structured problem statements. • Develop executive-ready dashboards, reports, and presentations. • Demonstrate strong business writing and storytelling skills to communicate complex findings in a concise and impactful manner.