• Provide technical support and troubleshooting for software, hardware, and connectivity issues • Assist with VPN setup, configuration, and troubleshooting to ensure secure remote access for team members • Manage and maintain cloud-based systems such as Google Workspace, Microsoft 365, and other collaboration tools • Set up and manage user accounts, permissions, and security access across company platforms • Support website maintenance, updates, and basic troubleshooting (WordPress or similar CMS) • Manage email systems, domains, hosting, and DNS settings • Assist with setup and troubleshooting of CRM, project management, and automation tools • Monitor systems to ensure data security, backups, and compliance with IT best practices • Provide technical support during virtual meetings, webinars, and internal system rollouts • Maintain IT documentation, system guides, and troubleshooting procedures

• Answer phone calls and respond to emails. • Schedule meetings with clients. • Manage travel plans for employees. • Issue invoices to clients. • Update the company website and social media accounts.

• Manage calendars, schedule meetings, and coordinate communications to keep our team organized. • Assist with email management, document preparation, and data entry to support day-to-day operations. • Help with research and gathering information relevant to projects and client needs. • Support event planning and coordination for workshops, presentations, and client engagements. • Maintain organized digital files and ensure smooth workflow across remote team members. • Communicate professionally with clients, partners, and team members as a friendly point of contact. • Take initiative to identify ways to improve efficiency and support the teams goals.

• Utilize advanced English communication skills to engage with potential customers via email, chat, and other communication channels. • Providing timely and professional responses to inquiries and addressing customer concerns effectively. • Demonstrate proficiency in using Excel for data entry, analysis, and reporting. • Managing spreadsheets, organizing data, and generating reports to support decision-making processes. • Possess an eye for design and creatives to assist in the creation of visually appealing content for marketing materials, presentations, and social media posts. • Collaborate with the team to brainstorm ideas and bring them to life. • Maintain a high level of attention to detail in all tasks, ensuring accuracy and precision in data entry, document preparation, and project coordination. • Ability to follow instructions closely and execute tasks efficiently. Taking initiative when needed and seeking clarification when instructions are unclear.